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Web Stats won't update

Discussion in 'General Discussion' started by jonMEGA, Jan 18, 2005.

  1. jonMEGA

    jonMEGA Member

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    The web stats won't update for an account. What can I do to to force a web log update.
     
  2. easyhoster1

    easyhoster1 Well-Known Member

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    /scripts/runweblogs

    Then enter the username for the account when prompted.
     
  3. jonMEGA

    jonMEGA Member

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    That didn't seem to update the logs. Awstats, urchin, webalizer all didnt update. Here is the output of the script:
    Code:
     /scripts/runweblogs
    Log checker loaded ok..
    What user's logs did you want to update? jonmega
    ==> Loading Config (cpanellogd) .... Done
    Urchin webserver is not running
    Urchin scheduler is not running
    Error changing back to the working directory. Exiting.
    ==> cpaneld(logger) 8.0 Starting (4 processor system).....
    ==> Unable to load Shared RRDTOOL support, rrdtool exec will be used (slow)
    Processing jonmega...
    [add subdomain] jonmega iceman.jonmega.com
    [add subdomain] jonmega clotz.jonmega.com
    [add subdomain] jonmega rahszhul.jonmega.com
    [add subdomain] jonmega clotz.jonmega.com
    [add subdomain] jonmega iceman.jonmega.com
    [add subdomain] jonmega rahszhul.jonmega.com
    [add subdomain] jonmega clotz.jonmega.com
    [add subdomain] jonmega iceman.jonmega.com
    [add subdomain] jonmega rahszhul.jonmega.com
    [add subdomain] jonmega clotz.jonmega.com
    [add subdomain] jonmega iceman.jonmega.com
    [add subdomain] jonmega rahszhul.jonmega.com
    Run Logs jonmega,jonmega.com,,rahszhul.jonmega.com iceman.jonmega.com clotz.jonmega.com
    LANGUAGE: english /usr/local/cpanel/lang/.english
    Processing exim stats for jonmega.......Done
    LANGUAGE: english /usr/local/cpanel/lang/.english
    WEBLANG english
    Archive Status: 0
    About to fork() [ALL DOMAINS: rahszhul.jonmega.com iceman.jonmega.com clotz.jonmega.com]
    Webalizer V2.01-10 (Linux 2.4.21-27.0.1.ELsmp) English
    Using logfile /usr/local/apache/domlogs/jonmega.com (clf)
    DNS Lookup (10): Error: Unable to open DNS cache file /home/jonmega/tmp/webalizer/dns_cache.db
    Creating output in /home/jonmega/tmp/webalizer
    Hostname for reports is 'jonmega.com'
    Reading history file... webalizer.hist
    Reading previous run data.. webalizer.current
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Waiting for load to go down to continue
    Waiting for load to go down to continue
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    Warning: Truncating oversized referrer field
    8818394 records (8818394 ignored) in 376.36 seconds, 23430/sec
    Webalizer V2.01-10 (Linux 2.4.21-27.0.1.ELsmp) English
    Using logfile /usr/local/apache/domlogs/rahszhul.jonmega.com (clf)
    DNS Lookup (10): 2484 addresses in 1.50 seconds, 1656/sec
    Using DNS cache file /home/jonmega/tmp/webalizer/dns_cache.db
    Creating output in /home/jonmega/tmp/webalizer/rahszhul.jonmega.com
    Hostname for reports is 'rahszhul.jonmega.com'
    Reading history file... webalizer.hist
    Reading previous run data.. webalizer.current
    Saving current run data... [01/18/2005 12:56:04]
    Generating report for January 2005
    Generating summary report
    Saving history information...
    19203 records (19063 ignored) in 0.38 seconds
    Webalizer V2.01-10 (Linux 2.4.21-27.0.1.ELsmp) English
    Using logfile /usr/local/apache/domlogs/iceman.jonmega.com (clf)
    DNS Lookup (10): 3924 addresses in 3.11 seconds, 1261/sec
    Waiting for load to go down to continue
    Using DNS cache file /home/jonmega/tmp/webalizer/dns_cache.db
    Creating output in /home/jonmega/tmp/webalizer/iceman.jonmega.com
    Hostname for reports is 'iceman.jonmega.com'
    Reading history file... webalizer.hist
    Reading previous run data.. webalizer.current
    Saving current run data... [01/18/2005 13:03:45]
    Generating report for January 2005
    Generating summary report
    Saving history information...
    11617 records (11357 ignored) in 0.23 seconds
    Webalizer V2.01-10 (Linux 2.4.21-27.0.1.ELsmp) English
    Using logfile /usr/local/apache/domlogs/clotz.jonmega.com (clf)
    DNS Lookup (10): 1364 addresses in 0.42 seconds
    Using DNS cache file /home/jonmega/tmp/webalizer/dns_cache.db
    Creating output in /home/jonmega/tmp/webalizer/clotz.jonmega.com
    Hostname for reports is 'clotz.jonmega.com'
    Reading history file... webalizer.hist
    Reading previous run data.. webalizer.current
    Saving current run data... [01/18/2005 13:04:38]
    Generating report for January 2005
    Generating summary report
    Saving history information...
    4036 records (3958 ignored) in 0.07 seconds
    Update for config "/home/jonmega/tmp/awstats/awstats.jonmega.com.conf"
    With data in log file "/usr/local/apache/domlogs/jonmega.com"...
    Phase 1 : First bypass old records, searching new record...
    Direct access after last parsed record (after line 8818394)
    Jumped lines in file: 8818394
     Found 8818394 already parsed records.
    Parsed lines in file: 0
     Found 0 dropped records,
     Found 0 corrupted records,
     Found 0 old records,
     Found 0 new qualified records.
    Update for config "/home/jonmega/tmp/awstats/awstats.rahszhul.jonmega.com.conf"
    With data in log file "/usr/local/apache/domlogs/rahszhul.jonmega.com"...
    Phase 1 : First bypass old records, searching new record...
    Direct access after last parsed record (after line 19063)
    Jumped lines in file: 19063
     Found 19063 already parsed records.
    Parsed lines in file: 140
     Found 0 dropped records,
     Found 0 corrupted records,
     Found 0 old records,
     Found 140 new qualified records.
    Update for config "/home/jonmega/tmp/awstats/awstats.iceman.jonmega.com.conf"
    With data in log file "/usr/local/apache/domlogs/iceman.jonmega.com"...
    Phase 1 : First bypass old records, searching new record...
    Direct access after last parsed record (after line 11357)
    Jumped lines in file: 11357
     Found 11357 already parsed records.
    Parsed lines in file: 260
     Found 0 dropped records,
     Found 0 corrupted records,
     Found 0 old records,
     Found 260 new qualified records.
    Update for config "/home/jonmega/tmp/awstats/awstats.clotz.jonmega.com.conf"
    With data in log file "/usr/local/apache/domlogs/clotz.jonmega.com"...
    Phase 1 : First bypass old records, searching new record...
    Direct access after last parsed record (after line 3958)
    Jumped lines in file: 3958
     Found 3958 already parsed records.
    Parsed lines in file: 78
     Found 0 dropped records,
     Found 0 corrupted records,
     Found 0 old records,
     Found 78 new qualified records.
    Webalizer V2.01-10 (Linux 2.4.21-27.0.1.ELsmp) English
    Using logfile /usr/local/apache/domlogs/ftp.jonmega.com-ftp_log (ftp)
    DNS Lookup (10): 3 addresses in 0.03 seconds
    Using DNS cache file /home/jonmega/tmp/webalizerftp/dns_cache.db
    Creating output in /home/jonmega/tmp/webalizerftp
    Hostname for reports is 'ftp.jonmega.com'
    Reading history file... webalizer.hist
    Reading previous run data.. webalizer.current
    114 records (114 ignored) in 0.00 seconds
    Complete
    
     
  4. easyhoster1

    easyhoster1 Well-Known Member

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    Is the account over quota?
     
  5. jonMEGA

    jonMEGA Member

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    no the account has an unlimited quota
     
  6. jonMEGA

    jonMEGA Member

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    any other things that I can try ?
     
  7. jonMEGA

    jonMEGA Member

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    I'm still having the same problem.
     
  8. kirkmiesle

    kirkmiesle Member

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    Same here.

    I'm also having the exact smae problem...
     
  9. denisdekat09

    denisdekat09 Well-Known Member

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    same problem here, and I rant the /scripts/runweblogs and made sure that the accoutn is not over quota. Any one sorted this one out yet?
     
  10. jonMEGA

    jonMEGA Member

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    anyone from cpanel that can lend a hand ? :)
     
  11. easyhoster1

    easyhoster1 Well-Known Member

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    did you submit a ticket?
     
  12. jonMEGA

    jonMEGA Member

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    I sumbitted a ticket with the server host, but they can't figure it out either
     
  13. kirkmiesle

    kirkmiesle Member

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    I *think* I fixed it... I deleted the log files located in /home/USERNAME/tmp/urchin/data/reports and then ran the /scripts/runweblogs script. The past stats were lost (obviously since I deleted them) but it appears to be working again. Corrupt files maybe?
     
  14. jhall1

    jhall1 Registered

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    Same Issue - Looking for a Better fix!!

    Hello - I had this issue on the 2004/2005 year change. We've never had it before then! By removing all log files from 2004 we were able to resolve the issue, and all stats logged properly. However, it happened again now between January and February. The January logs are there, and worked fine (After the "fix") but the February logs are blank so far. I don't think that removing logs is a reasonable solution for a month-to-month issue, as many users would prefer to keep their log information. This isn't just one user either, it is all users on the server. Any ideas??

    Thanks!
     
  15. anton_latvia

    anton_latvia Well-Known Member
    PartnerNOC

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  16. csyntax

    csyntax Registered

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    I can not seem to update logs on any account on the machine..
    it gives me a permission error.. I have even tried setting the
    permissions to 777 and it still gives this..

    any help?


     
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