Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SOLVED Web template editor, error

Discussion in 'User Experience' started by Petar, Jan 15, 2018.

  1. Petar

    Petar Member

    Joined:
    Apr 5, 2017
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Serbia
    cPanel Access Level:
    Root Administrator
    When I open Web template Editor I can see page for all template, but if I click on preview of any page I got blank preview form with error:

    Template file not defined.
     
    #1 Petar, Jan 15, 2018
  2. cPWilliamL

    cPWilliamL cP Technical Analyst II
    Staff Member

    Joined:
    May 15, 2017
    Messages:
    257
    Likes Received:
    29
    Trophy Points:
    103
    Location:
    America
    cPanel Access Level:
    Root Administrator
    Hi @Petar,

    When this happens, have you checked the `/usr/local/cpanel/logs/error_log' error log?:
    Code:
    # tail -fn0 /usr/local/cpanel/logs/error_log
    When viewing a preview, a template file is generated as below:
    Code:
    # ls -1  /var/cpanel/webtemplates/root/english/*
/var/cpanel/webtemplates/root/english/default-preview.tmpl
/var/cpanel/webtemplates/root/english/moving-preview.tmpl
/var/cpanel/webtemplates/root/english/redirect-preview.tmpl
    The '/root/' portion will change depending on your reseller. This is likely a permissions issue. The permission should be as below:
    Code:
    755 root:root(0:0) directory /var
711 root:root(0:0) directory /var/cpanel
711 root:root(0:0) directory /var/cpanel/webtemplates
711 root:root(0:0) directory /var/cpanel/webtemplates/root
711 root:root(0:0) directory /var/cpanel/webtemplates/root/english
    Can you check the permissions on this path?

    Thanks,
     
    #2 cPWilliamL, Jan 15, 2018
  3. Petar

    Petar Member

    Joined:
    Apr 5, 2017
    Messages:
    12
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Serbia
    cPanel Access Level:
    Root Administrator
    Thank you on reply, I'm resolved on this way.

    Move all file from /var/cpanel/webtemplates/root/english/
    except default-preview.tmpl in some temp location.
    After that preview works !
     
    #3 Petar, Jan 16, 2018
  4. cPWilliamL

    cPWilliamL cP Technical Analyst II
    Staff Member

    Joined:
    May 15, 2017
    Messages:
    257
    Likes Received:
    29
    Trophy Points:
    103
    Location:
    America
    cPanel Access Level:
    Root Administrator
    Thanks for sharing your solution @Petar. I am glad to hear all is working well
     
    #4 cPWilliamL, Jan 16, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - template editor error
  1. Masiar

    Change mail server address in mail client manual settings template

    Masiar, Apr 16, 2018 at 12:28 AM, in forum: E-mail Discussions
    Replies:
    1
    Views:
    55
    cPanelLauren
    Apr 16, 2018 at 11:35 AM
  2. Nile Youth

    This system has the following Apache override templates installed

    Nile Youth, Apr 12, 2018, in forum: EasyApache
    Replies:
    1
    Views:
    62
    Infopro
    Apr 12, 2018
  3. Miguel G

    Apache override templates installed warning

    Miguel G, Apr 9, 2018, in forum: EasyApache
    Replies:
    9
    Views:
    100
    cPanelLauren
    Apr 11, 2018
  4. Remitur

    alternative default/suspension template page

    Remitur, Apr 1, 2018, in forum: General Discussion
    Replies:
    2
    Views:
    64
    cPanelMichael
    Apr 2, 2018
  5. LukeDouglas

    The system detected EasyApache 4 template changes

    LukeDouglas, Mar 6, 2018, in forum: EasyApache
    Replies:
    1
    Views:
    93
    cPanelMichael
    Mar 7, 2018

Share This Page