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SOLVED Web template editor, error

Discussion in 'User Experience' started by Petar, Jan 15, 2018.

  1. Petar

    Petar Member

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    When I open Web template Editor I can see page for all template, but if I click on preview of any page I got blank preview form with error:

    Template file not defined.
     
    #1 Petar, Jan 15, 2018
  2. cPWilliamL

    cPWilliamL cP Technical Analyst II
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    Hi @Petar,

    When this happens, have you checked the `/usr/local/cpanel/logs/error_log' error log?:
    Code:
    # tail -fn0 /usr/local/cpanel/logs/error_log
    When viewing a preview, a template file is generated as below:
    Code:
    # ls -1  /var/cpanel/webtemplates/root/english/*
/var/cpanel/webtemplates/root/english/default-preview.tmpl
/var/cpanel/webtemplates/root/english/moving-preview.tmpl
/var/cpanel/webtemplates/root/english/redirect-preview.tmpl
    The '/root/' portion will change depending on your reseller. This is likely a permissions issue. The permission should be as below:
    Code:
    755 root:root(0:0) directory /var
711 root:root(0:0) directory /var/cpanel
711 root:root(0:0) directory /var/cpanel/webtemplates
711 root:root(0:0) directory /var/cpanel/webtemplates/root
711 root:root(0:0) directory /var/cpanel/webtemplates/root/english
    Can you check the permissions on this path?

    Thanks,
     
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    #2 cPWilliamL, Jan 15, 2018
  3. Petar

    Petar Member

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    Thank you on reply, I'm resolved on this way.

    Move all file from /var/cpanel/webtemplates/root/english/
    except default-preview.tmpl in some temp location.
    After that preview works !
     
    #3 Petar, Jan 16, 2018
  4. cPWilliamL

    cPWilliamL cP Technical Analyst II
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    Thanks for sharing your solution @Petar. I am glad to hear all is working well
     
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    #4 cPWilliamL, Jan 16, 2018
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