Webalizer not showing stats

[teck]

Webalizer is showing:

Cannot find an acceptable log file for your domain.

When running /scripts/fixwebalizer, I get:

Log checker loaded ok..
==& Loading Config ....product myname adminuser basename version root engineroot engine enginepl cycle docroot access_log stats_log port RS VALIASDIR VFILTERDIR extracpus skipawstats
==& cpaneld(logger) 4.7 Starting (11 processor system).....
==& WARNING: configured processor count does not match
==& actual processor count (1)! Running stats programs
==& on this system may cause excessive load!
==& You should set extracpus=0 in /var/cpanel/cpanel.config
Processing username...
[add subdomain] username sub.domain.com
Webalizer V2.01-06 (Linux 2.4.17) English
Error: Can't open log file /usr/local/apache/domlogs/ftp.domain.net-ftp_log
Complete

Tried viewing again and same error occurs. Anyone?

 

[teck]

Okay, I fixed the error with the ftp log and fixwebalizer worked fine but the error message is still showing in cpanel. Do I have to wait a night?

 

[awsol]

/scripts/runweblogs this will update the stats for the user you specify.

 

[teck]

I forgot to mention I did do that. The error still appears

 

[haze]

I am getting this error now. The fixwebalizer script says it deletes any previous data.. thats not a good thing, as I don't want it to start from nothing again. Is there any other way to fix this problem?

 

[JustinK]

Was getting that too. I ended up having to set all the logs to 644.

 

[Curious Too]

I submitted a ticket about this problem to CPanel 2 days ago.

The domlogs directory now has the ownership of root.username where username is a customer on the server. If I chown it to root.root, it changes back to root.username after running /scripts/runweblogs. Running /scripts/fixwebalizer eliminated the &Cannot find an acceptable log file for your domain& error message so that the customer could at least see their stats but it also deleted all of the previous months stats.

Still waiting for an answer from CPanel.