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Webalizer stats issue

Discussion in 'General Discussion' started by Silent Ninja, Feb 22, 2010.

  1. Silent Ninja

    Silent Ninja Well-Known Member

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    I'm having trouble with one of our clients stats.

    He have the webalizer active and updated, but the index page only shows this month usage. Although on his tmp folder he has all the usage_AAAAMM.html files needed, from 200904 to 201002.

    Any ideas that what could be wrong ?

    PS: I've already ran /scripts/runweblogs username but that didn't added the past months, it only shows data from february 2010.
     
  2. Silent Ninja

    Silent Ninja Well-Known Member

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    Bump, is there any files that I need to re-make if they are broken ?
     
  3. gkgcpanel

    gkgcpanel Well-Known Member

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    Did you ever get a solution to this???

    I'm experiencing the same problem.
     
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    When you run this command, do you have any error messages show up during the stats run?

    Code:
    /scripts/runweblogs username
    Where username is the cPanel username for that account.
     
  5. gkgcpanel

    gkgcpanel Well-Known Member

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    Here's the output:

    # /scripts/runweblogs sheilagl
    Log checker loaded ok..
    ==> cPanel Log Daemon version 24.0
    ==> Loaded RRDs: version 1.3006
    ==> WARNING: The configured processor count does not match the
    ==> actual processor count (2)! Running log analysis programs
    ==> on this system may cause excessive load! You should set "extracpus"
    ==> to "0" in /var/cpanel/cpanel.config if this is not ok.
    Processing sheilagl...
    Run Logs domain: xxxxxxxxxx.com BW Limit: 262144000000 Domains: []
    info [safeapacherestart] Restart elapsed seconds: 2
    [2011-02-21 13:19:46 -0600] Process bandwidth for sheilagl
    [2011-02-21 13:19:46 -0600] Update Bandwidth for sheilagl (XXXXXXX.COM)
    [2011-02-21 13:19:46 -0600] [bytes] sheilagl
    [2011-02-21 13:19:46 -0600] Processing exim stats for sheilagl....
    [2011-02-21 13:19:46 -0600] ...Done
    [2011-02-21 13:19:46 -0600] [bytes] sheilagl - limit: 262144000000 (total: 877439222)
    [2011-02-21 13:19:56 -0600] WEBLANG english
    [2011-02-21 13:19:56 -0600] Archive Status: 0
    [2011-02-21 13:19:56 -0600] sheilagl has a log file (/usr/local/apache/domlogs/xxxxxxxxxxxxxx.com) newer than last run time: 0
    [2011-02-21 13:19:56 -0600] About to fork for sheilagl [DOMAIN: XXXXXXXXXXXXX.com]
    [2011-02-21 13:19:57 -0600] [setuid] sheilagl
    [2011-02-21 13:19:57 -0600] [webalizer] sheilagl
    [2011-02-21 13:19:57 -0600] [webalizer] completed
    [2011-02-21 13:19:57 -0600] [webalizerftp] sheilagl - ftp.xxxxxxxxxxxx.com
    Complete
    #

    After running this, I checked users stats again, and they have not updated. Last time was still on Feb 14th.

    This is occurring for all of our customers.
     
  6. gkgcpanel

    gkgcpanel Well-Known Member

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    Guess no one ever came up with a fix for this???
     
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Please open up a ticket since there are no errors showing when trying to force a stats run. We provide free complimentary support for anyone who has a cPanel license with root SSH and root WHM access. Please use WHM > Support Center > Contact cPanel or the link in my signature.
     
  8. gkgcpanel

    gkgcpanel Well-Known Member

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    Seems that the domlogs are not getting updated. I show in the /usr/local/apache/domlogs/username/domainname.tld file but it's zero bytes and has not updated since May 16th. Coincidentally that is also the last time the webalizer stats updated.

    I even visited the customers site, and yet the file stays at 0 bytes and May 16th date.

    How do you fix that??
     
  9. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Check if the site is even pointing to your server anymore. If it isn't, then the domlogs won't update either.
     
  10. gkgcpanel

    gkgcpanel Well-Known Member

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    Hi Tristan,

    Thanks, but yes, that is the first thing I checked.
     
  11. gkgcpanel

    gkgcpanel Well-Known Member

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