Silent Ninja

Well-Known Member
Apr 18, 2006
196
0
166
Buenos Aires, Argentina
I'm having trouble with one of our clients stats.

He have the webalizer active and updated, but the index page only shows this month usage. Although on his tmp folder he has all the usage_AAAAMM.html files needed, from 200904 to 201002.

Any ideas that what could be wrong ?

PS: I've already ran /scripts/runweblogs username but that didn't added the past months, it only shows data from february 2010.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
When you run this command, do you have any error messages show up during the stats run?

Code:
/scripts/runweblogs username
Where username is the cPanel username for that account.
 

gkgcpanel

Well-Known Member
Jun 6, 2007
214
1
166
cPanel Access Level
DataCenter Provider
When you run this command, do you have any error messages show up during the stats run?

Code:
/scripts/runweblogs username
Where username is the cPanel username for that account.

Here's the output:

# /scripts/runweblogs sheilagl
Log checker loaded ok..
==> cPanel Log Daemon version 24.0
==> Loaded RRDs: version 1.3006
==> WARNING: The configured processor count does not match the
==> actual processor count (2)! Running log analysis programs
==> on this system may cause excessive load! You should set "extracpus"
==> to "0" in /var/cpanel/cpanel.config if this is not ok.
Processing sheilagl...
Run Logs domain: xxxxxxxxxx.com BW Limit: 262144000000 Domains: []
info [safeapacherestart] Restart elapsed seconds: 2
[2011-02-21 13:19:46 -0600] Process bandwidth for sheilagl
[2011-02-21 13:19:46 -0600] Update Bandwidth for sheilagl (XXXXXXX.COM)
[2011-02-21 13:19:46 -0600] [bytes] sheilagl
[2011-02-21 13:19:46 -0600] Processing exim stats for sheilagl....
[2011-02-21 13:19:46 -0600] ...Done
[2011-02-21 13:19:46 -0600] [bytes] sheilagl - limit: 262144000000 (total: 877439222)
[2011-02-21 13:19:56 -0600] WEBLANG english
[2011-02-21 13:19:56 -0600] Archive Status: 0
[2011-02-21 13:19:56 -0600] sheilagl has a log file (/usr/local/apache/domlogs/xxxxxxxxxxxxxx.com) newer than last run time: 0
[2011-02-21 13:19:56 -0600] About to fork for sheilagl [DOMAIN: XXXXXXXXXXXXX.com]
[2011-02-21 13:19:57 -0600] [setuid] sheilagl
[2011-02-21 13:19:57 -0600] [webalizer] sheilagl
[2011-02-21 13:19:57 -0600] [webalizer] completed
[2011-02-21 13:19:57 -0600] [webalizerftp] sheilagl - ftp.xxxxxxxxxxxx.com
Complete
#

After running this, I checked users stats again, and they have not updated. Last time was still on Feb 14th.

This is occurring for all of our customers.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Please open up a ticket since there are no errors showing when trying to force a stats run. We provide free complimentary support for anyone who has a cPanel license with root SSH and root WHM access. Please use WHM > Support Center > Contact cPanel or the link in my signature.
 

gkgcpanel

Well-Known Member
Jun 6, 2007
214
1
166
cPanel Access Level
DataCenter Provider
Seems that the domlogs are not getting updated. I show in the /usr/local/apache/domlogs/username/domainname.tld file but it's zero bytes and has not updated since May 16th. Coincidentally that is also the last time the webalizer stats updated.

I even visited the customers site, and yet the file stays at 0 bytes and May 16th date.

How do you fix that??
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Check if the site is even pointing to your server anymore. If it isn't, then the domlogs won't update either.