Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Webalizer stats issue

Discussion in 'General Discussion' started by Silent Ninja, Feb 22, 2010.

  1. Silent Ninja

    Silent Ninja Well-Known Member

    Joined:
    Apr 18, 2006
    Messages:
    196
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Buenos Aires, Argentina
    I'm having trouble with one of our clients stats.

    He have the webalizer active and updated, but the index page only shows this month usage. Although on his tmp folder he has all the usage_AAAAMM.html files needed, from 200904 to 201002.

    Any ideas that what could be wrong ?

    PS: I've already ran /scripts/runweblogs username but that didn't added the past months, it only shows data from february 2010.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 Silent Ninja, Feb 22, 2010
  2. Silent Ninja

    Silent Ninja Well-Known Member

    Joined:
    Apr 18, 2006
    Messages:
    196
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    Buenos Aires, Argentina
    Bump, is there any files that I need to re-make if they are broken ?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Silent Ninja, Mar 5, 2010
  3. gkgcpanel

    gkgcpanel Well-Known Member

    Joined:
    Jun 6, 2007
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    166
    cPanel Access Level:
    DataCenter Provider
    Did you ever get a solution to this???

    I'm experiencing the same problem.
     
    #3 gkgcpanel, Feb 18, 2011
  4. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    33
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    When you run this command, do you have any error messages show up during the stats run?

    Code:
    /scripts/runweblogs username
    Where username is the cPanel username for that account.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelTristan, Feb 18, 2011
  5. gkgcpanel

    gkgcpanel Well-Known Member

    Joined:
    Jun 6, 2007
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    166
    cPanel Access Level:
    DataCenter Provider

    Here's the output:

    # /scripts/runweblogs sheilagl
    Log checker loaded ok..
    ==> cPanel Log Daemon version 24.0
    ==> Loaded RRDs: version 1.3006
    ==> WARNING: The configured processor count does not match the
    ==> actual processor count (2)! Running log analysis programs
    ==> on this system may cause excessive load! You should set "extracpus"
    ==> to "0" in /var/cpanel/cpanel.config if this is not ok.
    Processing sheilagl...
    Run Logs domain: xxxxxxxxxx.com BW Limit: 262144000000 Domains: []
    info [safeapacherestart] Restart elapsed seconds: 2
    [2011-02-21 13:19:46 -0600] Process bandwidth for sheilagl
    [2011-02-21 13:19:46 -0600] Update Bandwidth for sheilagl (XXXXXXX.COM)
    [2011-02-21 13:19:46 -0600] [bytes] sheilagl
    [2011-02-21 13:19:46 -0600] Processing exim stats for sheilagl....
    [2011-02-21 13:19:46 -0600] ...Done
    [2011-02-21 13:19:46 -0600] [bytes] sheilagl - limit: 262144000000 (total: 877439222)
    [2011-02-21 13:19:56 -0600] WEBLANG english
    [2011-02-21 13:19:56 -0600] Archive Status: 0
    [2011-02-21 13:19:56 -0600] sheilagl has a log file (/usr/local/apache/domlogs/xxxxxxxxxxxxxx.com) newer than last run time: 0
    [2011-02-21 13:19:56 -0600] About to fork for sheilagl [DOMAIN: XXXXXXXXXXXXX.com]
    [2011-02-21 13:19:57 -0600] [setuid] sheilagl
    [2011-02-21 13:19:57 -0600] [webalizer] sheilagl
    [2011-02-21 13:19:57 -0600] [webalizer] completed
    [2011-02-21 13:19:57 -0600] [webalizerftp] sheilagl - ftp.xxxxxxxxxxxx.com
    Complete
    #

    After running this, I checked users stats again, and they have not updated. Last time was still on Feb 14th.

    This is occurring for all of our customers.
     
    #5 gkgcpanel, Feb 21, 2011
  6. gkgcpanel

    gkgcpanel Well-Known Member

    Joined:
    Jun 6, 2007
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    166
    cPanel Access Level:
    DataCenter Provider
    Guess no one ever came up with a fix for this???
     
    #6 gkgcpanel, May 26, 2011
  7. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    33
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Please open up a ticket since there are no errors showing when trying to force a stats run. We provide free complimentary support for anyone who has a cPanel license with root SSH and root WHM access. Please use WHM > Support Center > Contact cPanel or the link in my signature.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelTristan, May 26, 2011
  8. gkgcpanel

    gkgcpanel Well-Known Member

    Joined:
    Jun 6, 2007
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    166
    cPanel Access Level:
    DataCenter Provider
    Seems that the domlogs are not getting updated. I show in the /usr/local/apache/domlogs/username/domainname.tld file but it's zero bytes and has not updated since May 16th. Coincidentally that is also the last time the webalizer stats updated.

    I even visited the customers site, and yet the file stays at 0 bytes and May 16th date.

    How do you fix that??
     
    #8 gkgcpanel, Jun 25, 2012
  9. cPanelTristan

    cPanelTristan Quality Assurance Analyst Staff Member

    Joined:
    Oct 2, 2010
    Messages:
    7,608
    Likes Received:
    33
    Trophy Points:
    238
    Location:
    somewhere over the rainbow
    cPanel Access Level:
    Root Administrator
    Check if the site is even pointing to your server anymore. If it isn't, then the domlogs won't update either.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 cPanelTristan, Jun 25, 2012
  10. gkgcpanel

    gkgcpanel Well-Known Member

    Joined:
    Jun 6, 2007
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    166
    cPanel Access Level:
    DataCenter Provider
    Hi Tristan,

    Thanks, but yes, that is the first thing I checked.
     
    #10 gkgcpanel, Jun 26, 2012
  11. gkgcpanel

    gkgcpanel Well-Known Member

    Joined:
    Jun 6, 2007
    Messages:
    214
    Likes Received:
    0
    Trophy Points:
    166
    cPanel Access Level:
    DataCenter Provider
    #11 gkgcpanel, Jun 27, 2012
(You must log in or sign up to post here.)
Loading...
Similar Threads - Webalizer stats issue
  1. ButterflyChristie

    Webalizer and Awstats are not Recording Stats

    ButterflyChristie, Oct 2, 2018, in forum: General Discussion
    Replies:
    7
    Views:
    16,880
    cPanelLauren
    Oct 16, 2018
  2. reberiii

    SOLVED There are no domains which have * to display. AWStats, Webalizer, Visitors, etc

    reberiii, Sep 24, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    17,311
    cPanelLauren
    Sep 28, 2018
  3. hammerthrow

    Webalizer and AWstats Stopped Functioning

    hammerthrow, Jun 18, 2018, in forum: General Discussion
    Replies:
    4
    Views:
    19,598
    cPanelLauren
    Jun 21, 2018
  4. David Lagos S.

    SOLVED Sin webalizer

    David Lagos S., Apr 14, 2017, in forum: Discusión en Español
    Replies:
    6
    Views:
    22,073
    David Lagos S.
    Apr 17, 2017
  5. Kamil Brand Nova

    SOLVED [CPANEL-22678] eximstats_spam_check errors

    Kamil Brand Nova, Nov 28, 2018, in forum: Security
    Replies:
    3
    Views:
    520
    cPanelMichael
    Dec 29, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice