Webdisk issues reading files

Operating System & Version
Mac Osx Various
cPanel & WHM Version
CENTOS 7.9 v90.0.18

qcomber

Member
Nov 10, 2015
14
2
53
London
cPanel Access Level
Root Administrator
Webdisk seems to be working fine on the PC.

However, Mac users are seeing the following error when accessing some files: The operation can’t be completed because an unexpected error occurred (error code -8084).

This is for various versions of MacOsx. It is also for various webdisk accounts on the same server. From Windows, the files are readable with no error.

There doesn't appear to be any reason why this happens with some files and not others.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
5,447
697
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cPanel Access Level
Root Administrator
Hey there! We've come across this before, and it seems to be a known issue with the Mac dav client. Can you try a different client on the Mac machines to see if that helps get things working?

This article outlines one of the possible issues, although the 8084 error you're seeing does also happen and may show up in the server logs as well: Zendesk
 

qcomber

Member
Nov 10, 2015
14
2
53
London
cPanel Access Level
Root Administrator
The issue was occurring on a machine running Mac OsX High Sierra. 'A known issue with the Mac dav client' prompted me to request an update the latest OS, which appears to have worked.

The beauty of the cPanel web disk feature is it's simplicity in use/config of native OS functions. As a host, in my experience, users simply refuse or just don't bother using features that require installation of third party software.
 

qcomber

Member
Nov 10, 2015
14
2
53
London
cPanel Access Level
Root Administrator
The issue was resolved on one of the machines by updating Mac OsX High Sierra to the latest release. This of course also required a restart, which may or may not be relevant.
 
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