The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Webdisk Still Configured for Old IP

Discussion in 'General Discussion' started by Solokron, Apr 23, 2009.

  1. Solokron

    Solokron Well-Known Member

    Joined:
    Aug 8, 2003
    Messages:
    849
    Likes Received:
    1
    Trophy Points:
    18
    Location:
    Seattle
    cPanel Access Level:
    DataCenter Provider
    We have moved our server to a new network. A client who uses web disk has re-downloaded and ran the reg file but it appears it is still trying to connect to the old server IP. Is there a quick fix for this that a client can use besides digging through the registry?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Have them remove their web disk by deleting the icon in My Network Places for the web disk. Then have them re-add it.

    If that doesn't work, please let our technical analysts take a look at this for you: http://tickets.cpanel.net/submit
     
Loading...

Share This Page