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Webmail 2096 not responding

Discussion in 'E-mail Discussion' started by tdot, May 1, 2018.

  1. tdot

    tdot Active Member

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    When I try to access https://server.domain.co.uk:2096 either directly or through 'email accounts' It doesn't seem to respond. I have rebooted the server & services and tried accessing it via different IPS. WHM is reporting that all services are running.

    What could be the cause?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello @tdot,

    You can run the following command to verify that cpsrvd is listening for connections on port 2096:

    Code:
    netstat -lnp | grep :2096
    The output should look like this:

    Code:
    # netstat -lnp | grep :2096
    tcp        0      0 0.0.0.0:2096            0.0.0.0:*               LISTEN      1935/cpsrvd (SSL) - 
    If the output matches the above, then you may want to check if port 2096 is blocked by your firewall rules. CSF is a useful application if you want an easy way to manage your firewall rules from Web Host Manager:

    ConfigServer Security & Firewall (csf)

    It's also possible that your ISP or router is blocking access from your local machine to port 2096. You can generally rule this out by accessing port 2096 from another connection or computer.

    Thank you.
     
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  3. tdot

    tdot Active Member

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    Code:
    [root@server ~]# netstat -lnp | grep :2096
    tcp     0     0 0.0.0.0:2096  0.0.0.0:*  LISTEN  1065/cpsrvd (SSL)
    I have tried to access it via different IPS still having the same issue
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hi @tdot,

    Did you install a third-party firewall management utility such as CSF so you can check to make sure port 2096 isn't blocked by a firewall rule?

    Thank you.
     
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