webmail address

[shindo]

Usually when I'm directing using bluehost as hosting for my domain, we can access webmail in two ways :
for example :
mail.[mydomain].com
[mydomain].com/webmail

But in this case, it happened that on some of our domain, we cannot access the webmail via mail.[mydomain].com
Instead of going to the webmail, they displayed some "Default Website Page" ... I think this isn't right

Could you please help me to solve the problem
And please give me some guidance so I can prevent same things happened again in the future

Thank you

 

[ThinIce]

The default record mapped and proxied to the webmail service is generally webmail.mydomain.com (unless bluehost do something different). If your other domains with them operate a webmail proxy subdomain on mail. then it would probably be worth dropping them a ticket

 

[cPanelMichael]

Hello

Yes, typically you would use the following URL to access webmail over port 80:

http://webmail.example-domain.com

You may want to contact your web hosting provider if this is not working, or if an alternate URL was working in the past.

Thank you.