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Webmail - Cannot Login via cPanel

Discussion in 'E-mail Discussions' started by DBM, Jun 7, 2017.

  1. DBM

    DBM Member

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    Hi,

    I have several domains with email accounts on each.

    Today I cannot login into the Webmail via cPanel on any of them. I have even tried to supply the email address and password once it fails the login from cPanel and this doesn't even work.

    What could be the issue?
     
  2. DBM

    DBM Member

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    Update: I just noticed that I am actually logged in but cannot access the emails ...

    2017-06-07_10-52-46.jpg

    Horde , Roundcube, and SquirrelMail are doing the same thing.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know of any output to /usr/local/cpanel/logs/error_log or /var/log/maillog when authentication fails?

    Thank you.
     
  4. DestoMedia

    DestoMedia Member

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    We're experiencing the exact same thing, when logging in to webmail, cpanel does log in succesfully, but then roundcube gives a login failed. For us it's on accounts which already have allot of dovecot/imap connections active at that moment.

    It really looks like some connection count limit to me, if i restart exim and login on webmail immediately before all the account's imap connections start to build up it logs in just fine. I just can't find a way to up the connection limit.
    I've raised limits in the Service Configuration » Mailserver Configuration section, but that doesn't do anything.

    Btw; I've checked /usr/local/cpanel/logs/error_log but nothing significant there which could correlate to this and i can't find the failed logins in /var/log/maillog
     
  5. Sean Sayre

    Sean Sayre Registered

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    Does this help? It is only giving this error for one account it is in /usr/local/cpanel/logs/error_log
    [2017-06-13 11:57:54 -0500] info [uapi] Quota file /home/sdantona/etc/domain.tld/quota does not exist; skipping
     
    #5 Sean Sayre, Jun 13, 2017
    Last edited by a moderator: Jun 13, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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