Webmail - Cannot Login via cPanel

[DBM]

Hi,

I have several domains with email accounts on each.

Today I cannot login into the Webmail via cPanel on any of them. I have even tried to supply the email address and password once it fails the login from cPanel and this doesn't even work.

What could be the issue?

 

[DBM]

Update: I just noticed that I am actually logged in but cannot access the emails ...



Horde , Roundcube, and SquirrelMail are doing the same thing.

 

[cPanelMichael]

Hello,

Could you let us know of any output to /usr/local/cpanel/logs/error_log or /var/log/maillog when authentication fails?

Thank you.

 

[DestoMedia]

We're experiencing the exact same thing, when logging in to webmail, cpanel does log in succesfully, but then roundcube gives a login failed. For us it's on accounts which already have allot of dovecot/imap connections active at that moment.

It really looks like some connection count limit to me, if i restart exim and login on webmail immediately before all the account's imap connections start to build up it logs in just fine. I just can't find a way to up the connection limit.
I've raised limits in the Service Configuration » Mailserver Configuration section, but that doesn't do anything.

Btw; I've checked /usr/local/cpanel/logs/error_log but nothing significant there which could correlate to this and i can't find the failed logins in /var/log/maillog

 

[Sean Sayre]

Does this help? It is only giving this error for one account it is in /usr/local/cpanel/logs/error_log
[2017-06-13 11:57:54 -0500] info [uapi] Quota file /home/sdantona/etc/domain.tld/quota does not exist; skipping

 

[cPanelMichael]

Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.