Webmail - Cannot Login via cPanel

DBM

Member
Jan 18, 2013
14
0
51
cPanel Access Level
Root Administrator
Hi,

I have several domains with email accounts on each.

Today I cannot login into the Webmail via cPanel on any of them. I have even tried to supply the email address and password once it fails the login from cPanel and this doesn't even work.

What could be the issue?
 

DBM

Member
Jan 18, 2013
14
0
51
cPanel Access Level
Root Administrator
Update: I just noticed that I am actually logged in but cannot access the emails ...

2017-06-07_10-52-46.jpg

Horde , Roundcube, and SquirrelMail are doing the same thing.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello,

Could you let us know of any output to /usr/local/cpanel/logs/error_log or /var/log/maillog when authentication fails?

Thank you.
 

DestoMedia

Member
Jul 12, 2007
8
0
51
We're experiencing the exact same thing, when logging in to webmail, cpanel does log in succesfully, but then roundcube gives a login failed. For us it's on accounts which already have allot of dovecot/imap connections active at that moment.

It really looks like some connection count limit to me, if i restart exim and login on webmail immediately before all the account's imap connections start to build up it logs in just fine. I just can't find a way to up the connection limit.
I've raised limits in the Service Configuration » Mailserver Configuration section, but that doesn't do anything.

Btw; I've checked /usr/local/cpanel/logs/error_log but nothing significant there which could correlate to this and i can't find the failed logins in /var/log/maillog
 

Sean Sayre

Registered
PartnerNOC
May 25, 2017
1
0
1
Tyler, TX
cPanel Access Level
Root Administrator
Does this help? It is only giving this error for one account it is in /usr/local/cpanel/logs/error_log
[2017-06-13 11:57:54 -0500] info [uapi] Quota file /home/sdantona/etc/domain.tld/quota does not exist; skipping
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.