Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Webmail cannot Login..?

Discussion in 'E-mail Discussion' started by Shirish, Sep 14, 2007.

  1. Shirish

    Shirish Registered

    Joined:
    May 16, 2007
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    151
    Hello,

    Horde is not working on one of our servers.

    The user can get to the login screen, but upon clicking Log in it simple returns to the same screen.

    This is what I get from a fullhordereset:

    # /scripts/fullhordereset

    New horde password: password

    mysqladmin: connect to server at 'localhost' failed
    error: 'Access denied for user: 'root@localhost' (Using password: NO)'
    Warning: deprecated mbox still in use. Please switch to maildir soon.
    Warning: deprecated mbox still in use. Please switch to maildir soon.

    Your horde password is above. Horde has been reset


    Any help is appreciated.
     
    #1 Shirish, Sep 14, 2007
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,170
    Likes Received:
    370
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Sep 14, 2007
  3. kev1nk

    kev1nk Member

    Joined:
    Sep 11, 2007
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    51
    Re: webmail issues

    Hello,

    Your log is clear enough. The root user account is unable to connect to the mysql server. That's why you are unable to reset the horde installtion.
    Here are the steps you have to take:

    1. Reset the mysql root password from the WHM
    2. Create backup of your current horde DB(or you could loose data)
    3. reset your horde /scripts/fullhordereset

    Test your Webmail once when you are ready.

    Best Regards
    Kevin K
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 kev1nk, Sep 14, 2007
(You must log in or sign up to post here.)
Loading...
Similar Threads - Webmail cannot Login
  1. DBM

    Webmail - Cannot Login via cPanel

    DBM, Jun 7, 2017, in forum: E-mail Discussion
    Replies:
    5
    Views:
    904
    cPanelMichael
    Jun 13, 2017
  2. IRZQ88

    Cannot access webmail via webmail.domain

    IRZQ88, Oct 29, 2016, in forum: Security
    Replies:
    2
    Views:
    1,022
    cPanelMichael
    Oct 31, 2016
  3. Markif

    EV certificate for serverwide webmail

    Markif, Jun 20, 2018 at 3:15 AM, in forum: Security
    Replies:
    3
    Views:
    38
    cPanelLauren
    Jun 21, 2018 at 7:21 AM
  4. falcon99

    Webmail link in cPanel is not showing

    falcon99, Jun 20, 2018 at 1:52 AM, in forum: E-mail Discussion
    Replies:
    2
    Views:
    41
    keat63
    Jun 21, 2018 at 5:21 AM
  5. Lethe

    Webmail password strength bug

    Lethe, Jun 7, 2018, in forum: E-mail Discussion
    Replies:
    6
    Views:
    62
    cPanelLauren
    Jun 7, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice