Webmail contacts on cPanel Backup - Lost them all

Caio Pavanelli

Registered
Jan 28, 2016
2
0
1
Brazil
cPanel Access Level
Reseller Owner
Hi,

I'm the owner of a webhost company in Brazil. I hired a new server, backup all the accounts from the old one and send them all to the new server. In one of them my client used to keep his email contacts on Horde and RoundCube.

A few days after the old server was cancelled my client said that his e-mail contacts weren't there. I tried to restore the backup, the e-mails are all there, but the contacts are not. And I can't access the old server anymore.

Can anyone help me in this case?

Regards!

Caio Pavanelli
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,261
463
Hello :)

Could you verify the versions of cPanel installed on the source and destination servers? Also, does the /home/$username/.cphorde directory exist under this account?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,880
2,261
463
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.