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WebMail does not receive emails

Discussion in 'E-mail Discussion' started by Lucas Antonio, Feb 28, 2019.

  1. Lucas Antonio

    Lucas Antonio Registered

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    I can not receive messages through WebMail, I'm using ThunderBird and Browser.


    On neither platform do I get the emails, I am the Root Administrator, I want to know how to proceed in this situation.
     
  2. Eminds

    Eminds Well-Known Member

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    Check the exim main logs at /var/exim/exim_mainlog while sending and receiving the emails for the account in the issue and it will give you an idea of whats wrong and where.
     
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  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    I agree with @Eminds this isn't enough information to determine why the emails aren't making it into the inbox.

    -Check /var/log/exim_mainlog
    -Ensure that MX records are pointed correctly
     
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