webmail.domain.com shouldn't require [email protected] to login

[Nathan D.]

When one our customers tries to log into webmail using one of their email accounts using the following link: http://webmail.customersdomain.com, it still requires them to include @customersdomain.com. They can use their cPanel username but when just trying to access one of the email accounts, it requires the domain name. Please advise.

 

[chinmay]

Hi there,

As far I know it is the cPanel format which authenticates the email ID's login details. Not sure if you could just use the username without the @domain.com.

If anybody has success in achieving it, do post here OR you can open a ticket @ cPanel.

 

[Nathan D.]

I'll wait a little longer to see if anyone posts a resolution for this here. Then, I'll open a ticket if still necessary.

 

[cPanelKenneth]

What you are describing is how authentication works for virtual users. Email accounts are virtual users and require the [email protected] format in order to perform the necessary ownership and authentication credential lookups.

The domain visited during the webmail session (e.g. webmail.example.com ) has no correlation to the webmail login for authentication purposes. A user can visit any domain hosted on a cPanel server and login to his webmail account.

 

[Nathan D.]

Alright. Thank you.

 

[comhad]

If there is only one domain on the server that people will be logging into webmail for, then is there any way to have the login "assume" in a way or automatically append "@domain.com" for the user? Or any other possible way at all, for that matter?

 

[mcongosto]

It would be kinda smart that IF the user does not put @domain.com the system could try authenticating using the webmail domain. There would be no harm and it would be much more user friendly.

 

[cPanelTristan]

Please feel free to open up a feature request if you would like to see this functionality:

http://go.cpanel.net/iwant