webmail.domain.com shouldn't require [email protected] to login

Nathan D.

Well-Known Member
Mar 21, 2004
78
0
156
Virginia
When one our customers tries to log into webmail using one of their email accounts using the following link: http://webmail.customersdomain.com, it still requires them to include @customersdomain.com. They can use their cPanel username but when just trying to access one of the email accounts, it requires the domain name. Please advise.
 

chinmay

Well-Known Member
Jul 22, 2008
101
0
66
localhost
Hi there,

As far I know it is the cPanel format which authenticates the email ID's login details. Not sure if you could just use the username without the @domain.com.

If anybody has success in achieving it, do post here :) OR you can open a ticket @ cPanel.
 

Nathan D.

Well-Known Member
Mar 21, 2004
78
0
156
Virginia
I'll wait a little longer to see if anyone posts a resolution for this here. Then, I'll open a ticket if still necessary.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,608
77
458
cPanel Access Level
Root Administrator
What you are describing is how authentication works for virtual users. Email accounts are virtual users and require the [email protected] format in order to perform the necessary ownership and authentication credential lookups.

The domain visited during the webmail session (e.g. webmail.example.com ) has no correlation to the webmail login for authentication purposes. A user can visit any domain hosted on a cPanel server and login to his webmail account.
 

comhad

Registered
Aug 20, 2010
3
0
51
If there is only one domain on the server that people will be logging into webmail for, then is there any way to have the login "assume" in a way or automatically append "@domain.com" for the user? Or any other possible way at all, for that matter?
 

mcongosto

Active Member
Aug 1, 2011
26
3
53
It would be kinda smart that IF the user does not put @domain.com the system could try authenticating using the webmail domain. There would be no harm and it would be much more user friendly.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator