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webmail.domain.com shouldn't require username@domain.com to login

Discussion in 'E-mail Discussions' started by Nathan D., May 3, 2010.

  1. Nathan D.

    Nathan D. Well-Known Member

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    When one our customers tries to log into webmail using one of their email accounts using the following link: http://webmail.customersdomain.com, it still requires them to include @customersdomain.com. They can use their cPanel username but when just trying to access one of the email accounts, it requires the domain name. Please advise.
     
  2. chinmay

    chinmay Well-Known Member

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    Hi there,

    As far I know it is the cPanel format which authenticates the email ID's login details. Not sure if you could just use the username without the @domain.com.

    If anybody has success in achieving it, do post here :) OR you can open a ticket @ cPanel.
     
  3. Nathan D.

    Nathan D. Well-Known Member

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    I'll wait a little longer to see if anyone posts a resolution for this here. Then, I'll open a ticket if still necessary.
     
  4. cPanelKenneth

    cPanelKenneth cPanel Development
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    What you are describing is how authentication works for virtual users. Email accounts are virtual users and require the username@example.com format in order to perform the necessary ownership and authentication credential lookups.

    The domain visited during the webmail session (e.g. webmail.example.com ) has no correlation to the webmail login for authentication purposes. A user can visit any domain hosted on a cPanel server and login to his webmail account.
     
  5. Nathan D.

    Nathan D. Well-Known Member

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    Alright. Thank you.
     
  6. comhad

    comhad Registered

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    If there is only one domain on the server that people will be logging into webmail for, then is there any way to have the login "assume" in a way or automatically append "@domain.com" for the user? Or any other possible way at all, for that matter?
     
  7. mcongosto

    mcongosto Member

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    It would be kinda smart that IF the user does not put @domain.com the system could try authenticating using the webmail domain. There would be no harm and it would be much more user friendly.
     
  8. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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