Webmail error, Cant Login Squirremail, Roundcube, Horde

[amir rahman]

I'm newbie in cpanel, I can't open my email, via single email or via cpanel account

response from

Squiremail
ERROR
Please log in first
Go to the login page

Roundcube:
Login failed.

Horde:
User [email protected] is not authorized for Mail (Host: 115.178.xxx.xx).

please tell me how to fix this, thanks

my dedicated server
OS : Centos 7.4
WHM : v70.0.42

 

[24x7server]

Hi,

I think the user may have been blocked for access. Please check the cPanel >> Email Account section for this.

Alternatively, can you paste the logs of /var/log/maillog in this section for the part of error you are getting..

 

[cPanelLauren]

In addition to what @24x7server requested any output in relation to this in the cPanel error logs would be useful as well. They're located at /usr/local/cpanel/logs/error_log

Thanks!

 

[amir rahman]

Hi,

I think the user may have been blocked for access. Please check the cPanel >> Email Account section for this.

Alternatively, can you paste the logs of /var/log/maillog in this section for the part of error you are getting..

i dont know, but my email WORK again after "hard restart" my server

/var/log/maillog

May 21 15:42:02 server1 spamd[3152]: prefork: child states: II
May 21 15:42:02 server1 dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<s/OXRrNsvp$
May 21 15:42:03 server1 dovecot: lmtp(8250): Connect from local
May 21 15:42:03 server1 dovecot: lmtp(8250): Disconnect from local: Successful quit
May 21 15:42:03 server1 dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu...>, method=PLAIN, r$
May 21 15:42:03 server1 dovecot: imap(__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu731dv0uhij9rgodsyl): Logged out in=11, ou$
May 21 15:42:26 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 13 secs): user=<[email protected]>, method=PLAIN, rip=92.63.193.25, li$
May 21 15:42:34 server1 dovecot: pop3-login: Login: user=<[email protected]>, method=PLAIN, rip=114.142.168.111, lip=124.40.255.106, mpid=8329, TLS, $
May 21 15:42:34 server1 dovecot: pop3([email protected]): Disconnected: Logged out top=0/0, retr=0/0, del=0/113, size=78084576, bytes=18/2443
May 21 15:43:02 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 14 secs): user=<[email protected]>, method=PLAIN, rip=5.188.9.175, $
May 21 15:44:04 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 5 secs): user=<[email protected]>, method=PLAIN, rip=92.63.1$
May 21 15:44:21 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 14 secs): user=<[email protected]>, method=PLAIN, rip=92.63.193.50,$
May 21 15:46:05 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 21 secs): user=<[email protected]>, method=PLAIN, rip=92.63.193.25, l$
May 21 15:46:44 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 10 secs): user=<[email protected]>, method=PLAIN, rip=5.188.$
May 21 15:47:34 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 12 secs): user=<[email protected]>, method=PLAIN, rip=5.188.9.160, li$
May 21 15:47:34 server1 spamd[3549]: spamd: connection from localhost [::1]:36136 to port 783, fd 5
May 21 15:47:35 server1 spamd[3152]: prefork: child states: II
May 21 15:47:35 server1 dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<fwlmWrNs5p$
May 21 15:47:35 server1 dovecot: lmtp(8432): Connect from local
May 21 15:47:35 server1 dovecot: lmtp(8432): Disconnect from local: Successful quit
May 21 15:47:36 server1 dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu...>, method=PLAIN, r$
May 21 15:47:36 server1 dovecot: imap(__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu731dv0uhij9rgodsyl): Logged out in=11, ou$
May 21 15:50:03 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 16 secs): user=<[email protected]>, method=PLAIN, rip=92.63.193.25, li$
May 21 15:50:17 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 15 secs): user=<[email protected]>, method=PLAIN, rip=5.188.9.175, $
May 21 15:50:23 server1 dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=8537, secured, session=<wAJtZLNseNAAAAAAA$
May 21 15:50:23 server1 dovecot: imap([email protected]): Logged out in=119, out=745, bytes=119/745
May 21 15:50:48 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 19 secs): user=<[email protected]>, method=PLAIN, rip=92.63.193.25, li$
May 21 15:51:08 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 16 secs): user=<[email protected]>, method=PLAIN, rip=5.188.9.160, lip$
May 21 15:51:37 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 12 secs): user=<[email protected]>, method=PLAIN, rip=5.188.9.160, lip$
May 21 15:52:22 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 12 secs): user=<[email protected]>, method=PLAIN, rip=92.63.193.50,$
May 21 15:52:56 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 9 secs): user=<[email protected]>, method=PLAIN, rip=92.63.193.50, $
May 21 15:52:56 server1 spamd[3549]: spamd: connection from localhost [::1]:36212 to port 783, fd 5
May 21 15:52:56 server1 spamd[3152]: prefork: child states: II
May 21 15:52:56 server1 dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<rwaSbbNsMp$
May 21 15:52:57 server1 dovecot: lmtp(8653): Connect from local
May 21 15:52:57 server1 dovecot: lmtp(8653): Disconnect from local: Successful quit

 

[cPanelLauren]

Hello @amir rahman

I'm glad to hear the issue is no longer occurring, unfortunately, those logs don't tell us much, most likely because the issue is no longer happening. If it does happen again please update this thread.

Thanks!