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Webmail error, Cant Login Squirremail, Roundcube, Horde

Discussion in 'E-mail Discussion' started by amir rahman, May 18, 2018.

  1. amir rahman

    amir rahman Registered

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    I'm newbie in cpanel, I can't open my email, via single email or via cpanel account

    response from

    Squiremail
    ERROR
    Please log in first
    Go to the login page

    Roundcube:
    Login failed.

    Horde:
    User xxx@example.com is not authorized for Mail (Host: 115.178.xxx.xx).

    please tell me how to fix this, thanks

    my dedicated server
    OS : Centos 7.4
    WHM : v70.0.42
     
    #1 amir rahman, May 18, 2018
    Last edited by a moderator: May 19, 2018
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    I think the user may have been blocked for access. Please check the cPanel >> Email Account section for this.

    Alternatively, can you paste the logs of /var/log/maillog in this section for the part of error you are getting..
     
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  3. cPanelLauren

    cPanelLauren Forums Analyst
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    In addition to what @24x7server requested any output in relation to this in the cPanel error logs would be useful as well. They're located at /usr/local/cpanel/logs/error_log

    Thanks!
     
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  4. amir rahman

    amir rahman Registered

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    i dont know, but my email WORK again after "hard restart" my server

    /var/log/maillog

    Code:
    May 21 15:42:02 server1 spamd[3152]: prefork: child states: II
    May 21 15:42:02 server1 dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<s/OXRrNsvp$
    May 21 15:42:03 server1 dovecot: lmtp(8250): Connect from local
    May 21 15:42:03 server1 dovecot: lmtp(8250): Disconnect from local: Successful quit
    May 21 15:42:03 server1 dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu...>, method=PLAIN, r$
    May 21 15:42:03 server1 dovecot: imap(__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu731dv0uhij9rgodsyl): Logged out in=11, ou$
    May 21 15:42:26 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 13 secs): user=<someotherusr@example.com>, method=PLAIN, rip=92.63.193.25, li$
    May 21 15:42:34 server1 dovecot: pop3-login: Login: user=<someusr@example.com>, method=PLAIN, rip=114.142.168.111, lip=124.40.255.106, mpid=8329, TLS, $
    May 21 15:42:34 server1 dovecot: pop3(someusr@example.com): Disconnected: Logged out top=0/0, retr=0/0, del=0/113, size=78084576, bytes=18/2443
    May 21 15:43:02 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 14 secs): user=<thirdusr@example.com>, method=PLAIN, rip=5.188.9.175, $
    May 21 15:44:04 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 5 secs): user=<fourthusr@example.com>, method=PLAIN, rip=92.63.1$
    May 21 15:44:21 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 14 secs): user=<thirdusr@example.com>, method=PLAIN, rip=92.63.193.50,$
    May 21 15:46:05 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 21 secs): user=<fifthusr@example.com>, method=PLAIN, rip=92.63.193.25, l$
    May 21 15:46:44 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 10 secs): user=<fourthusr@example.com>, method=PLAIN, rip=5.188.$
    May 21 15:47:34 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 12 secs): user=<fifthusr@example.com>, method=PLAIN, rip=5.188.9.160, li$
    May 21 15:47:34 server1 spamd[3549]: spamd: connection from localhost [::1]:36136 to port 783, fd 5
    May 21 15:47:35 server1 spamd[3152]: prefork: child states: II
    May 21 15:47:35 server1 dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<fwlmWrNs5p$
    May 21 15:47:35 server1 dovecot: lmtp(8432): Connect from local
    May 21 15:47:35 server1 dovecot: lmtp(8432): Disconnect from local: Successful quit
    May 21 15:47:36 server1 dovecot: imap-login: Login: user=<__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu...>, method=PLAIN, r$
    May 21 15:47:36 server1 dovecot: imap(__cpanel__service__auth__imap__psxm3ptp6pbqqb3ooca6hydaconcrmd0zeoxqepb_h9jxu731dv0uhij9rgodsyl): Logged out in=11, ou$
    May 21 15:50:03 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 16 secs): user=<someotherusr@example.com>, method=PLAIN, rip=92.63.193.25, li$
    May 21 15:50:17 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 15 secs): user=<thirdusr@example.com>, method=PLAIN, rip=5.188.9.175, $
    May 21 15:50:23 server1 dovecot: imap-login: Login: user=<someotherusr@example.com>, method=PLAIN, rip=::1, lip=::1, mpid=8537, secured, session=<wAJtZLNseNAAAAAAA$
    May 21 15:50:23 server1 dovecot: imap(someotherusr@example.com): Logged out in=119, out=745, bytes=119/745
    May 21 15:50:48 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 19 secs): user=<someotherusr@example.com>, method=PLAIN, rip=92.63.193.25, li$
    May 21 15:51:08 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 16 secs): user=<someotherusr@example.com>, method=PLAIN, rip=5.188.9.160, lip$
    May 21 15:51:37 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 12 secs): user=<someotherusr@example.com>, method=PLAIN, rip=5.188.9.160, lip$
    May 21 15:52:22 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 12 secs): user=<thirdusr@example.com>, method=PLAIN, rip=92.63.193.50,$
    May 21 15:52:56 server1 dovecot: imap-login: Disconnected (auth failed, 1 attempts in 9 secs): user=<thirdusr@example.com>, method=PLAIN, rip=92.63.193.50, $
    May 21 15:52:56 server1 spamd[3549]: spamd: connection from localhost [::1]:36212 to port 783, fd 5
    May 21 15:52:56 server1 spamd[3152]: prefork: child states: II
    May 21 15:52:56 server1 dovecot: pop3-login: Aborted login (no auth attempts in 0 secs): user=<>, rip=127.0.0.1, lip=127.0.0.1, secured, session=<rwaSbbNsMp$
    May 21 15:52:57 server1 dovecot: lmtp(8653): Connect from local
    May 21 15:52:57 server1 dovecot: lmtp(8653): Disconnect from local: Successful quit
    
    
    
     
    #4 amir rahman, May 22, 2018
    Last edited by a moderator: May 22, 2018
  5. cPanelLauren

    cPanelLauren Forums Analyst
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    Hello @amir rahman

    I'm glad to hear the issue is no longer occurring, unfortunately, those logs don't tell us much, most likely because the issue is no longer happening. If it does happen again please update this thread.

    Thanks!
     
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