The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Webmail Error

Discussion in 'E-mail Discussions' started by bhf.mis, Nov 15, 2012.

  1. bhf.mis

    bhf.mis Member

    Joined:
    May 9, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Good day Sir/Mam,

    Can you help me on regarding on my problem, my webmail is empty but still create error Mailbox quota exceeded. What is the cause of this?

    Please help.

    Thanks.

    Roger
     
  2. kdean

    kdean Well-Known Member

    Joined:
    Oct 19, 2012
    Messages:
    262
    Likes Received:
    12
    Trophy Points:
    18
    Location:
    Orlando, FL
    cPanel Access Level:
    Root Administrator
    2 things to check.

    1 - Is the trash emptied? Is there content in the sent folder or other folders?

    2 - Is you mail space set to share with other mailboxes and cPanel account space which may be causing things to be full? You can see by logging into the cPanel account if it indicates that it's full.
     
  3. bhf.mis

    bhf.mis Member

    Joined:
    May 9, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider

    All are empty, but still exceed quota. :(
     
  4. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

    Joined:
    Feb 25, 2010
    Messages:
    1,842
    Likes Received:
    18
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    If you have root access to the server, run this command:

    Code:
    # /scripts/generate_maildirsize --allaccounts --confirm $USER
    Replace $USER with your cPanel account username.

    If you are not the server administrator, ask your hosting provider for help with this problem. It will require access beyond what is available in the end-user cPanel interface.
     
Loading...

Share This Page