Webmail folders mailbox charset

Diego Silva

Registered
Jun 12, 2019
3
0
1
Brazil
cPanel Access Level
Root Administrator
Hello,

I have migrated an cPanel account to another server in my network.

In the new server, the email accounts folders with syntax(ex: Certidões*) show the following error message: "Server error: STATUS: Mailbox doesn't exist..."

I can solve this problem manually, changing the folder name and recreating a new Folder in the Webmail, but it creats the folder with charset different, according to the attached prints.

Does anyone know how to solve this problem?

* Brazilian Portuguese, the best charset is UTF-8 in my case.
 

Attachments

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello @Diego Silva,

Can you browse to cPanel >> Email Accounts and click on Manage next to the default email user to see if the UTF-8 Mailbox Names option is enabled? If so, can you try disabling this option, saving, and then enabling it again to see if the issue persists upon a new Webmail session?

Thank you.