Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

webmail has a blank screen with (case 44692,45143)

Discussion in 'E-mail Discussion' started by kernow, Nov 12, 2010.

Page 1 of 2
  1. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    920
    Likes Received:
    13
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    Can no longer access webmail, after login we just get a almost blank page with just
    in top left corner. This occurred right after cpanel update to 11.28
    Any ideas?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 kernow, Nov 12, 2010
    Last edited by a moderator: Nov 14, 2010
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,160
    Likes Received:
    370
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    re: webmail has a blank screen with (case 44692,45143)

    Webmail, as in you're logging into yourdomain.com/webmail/ (or webmail.yourdomain.com) correct? Are you using X3 theme?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 Infopro, Nov 12, 2010
  3. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    Have you tried updating to 11.28.35?
     
    #3 cPanelNick, Nov 12, 2010
  4. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    920
    Likes Received:
    13
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    re: webmail has a blank screen with <--[f gt IE 6]> (case 44692,45143)

    Hi,
    Yes, all accounts are on X3
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 kernow, Nov 13, 2010
  5. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    920
    Likes Received:
    13
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    re: webmail has a blank screen with <--[f gt IE 6]> (case 44692,45143)

    Thanks, the auto update to 11.28.35 this morning seems to have fixed it.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 kernow, Nov 13, 2010
  6. bhd

    bhd Well-Known Member

    Joined:
    Sep 20, 2003
    Messages:
    149
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    JNB ZA
    cPanel Access Level:
    Root Administrator
    re: webmail has a blank screen with (case 44692,45143)

    Having the same problem. Using 11.28.35.

    I have noticed something -

    If one changes from say "black ice" to "default" it works once. Change from default to "whatever" and it works once only. Thereafter the only visible text is "<!--[f gt IE 6]>" and the CSS in the source.
     
    #6 bhd, Nov 14, 2010
  7. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    re: webmail has a blank screen with (case 44692,45143)

    Hi bhd,

    I would love to take a look at this one. If you could open a ticket with the subject "Attn: Nick" and reference this thread, I will get you taken care of strait away.

    Thanks
     
    #7 cPanelNick, Nov 14, 2010
  8. bhd

    bhd Well-Known Member

    Joined:
    Sep 20, 2003
    Messages:
    149
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    JNB ZA
    cPanel Access Level:
    Root Administrator
    Ticket submitted: 1024513. Thank you.
     
    #8 bhd, Nov 14, 2010
  9. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    re: webmail has a blank screen with (case 44692,45143)

    Thanks for the ticket. I have resolved the problem on your server. Its a really strange set of circumstances that have to fall into place for the problem to pop up. The issue has been assigned internal case 44692, and has already been resolved internally. The next set of builds will resolve this.
     
    #9 cPanelNick, Nov 14, 2010
  10. bhd

    bhd Well-Known Member

    Joined:
    Sep 20, 2003
    Messages:
    149
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    JNB ZA
    cPanel Access Level:
    Root Administrator
    re: webmail has a blank screen with (case 44692,45143)

    Thank you! It's working perfectly now.
     
    #10 bhd, Nov 14, 2010
  11. bhd

    bhd Well-Known Member

    Joined:
    Sep 20, 2003
    Messages:
    149
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    JNB ZA
    cPanel Access Level:
    Root Administrator
    re: webmail has a blank screen with (case 44692,45143)

    Spoke too soon. It was working until the automatic cPanel upcp update earlier. Then it stopped working. Doing exactly the same thing now as it was yesterday.
     
    #11 bhd, Nov 15, 2010
  12. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    re: webmail has a blank screen with (case 44692,45143)


    Hi bhd,

    I am very sorry for the inconvenience, however the updated code did not get approved in time for today's build. I have reopened your ticket and one of our techs will be reinstalling the patch shortly.

    Thank you for your patience.
    -Nick
     
    #12 cPanelNick, Nov 17, 2010
  13. bhd

    bhd Well-Known Member

    Joined:
    Sep 20, 2003
    Messages:
    149
    Likes Received:
    0
    Trophy Points:
    166
    Location:
    JNB ZA
    cPanel Access Level:
    Root Administrator
    re: webmail has a blank screen with (case 44692,45143)

    No sweat. They told me which file it was so I'm good to go. All I needed was the path to the file [/usr/local/cpanel/Cpanel/WebmailApps.pm] and now that I have that, all is good.
     
    #13 bhd, Nov 17, 2010
  14. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    920
    Likes Received:
    13
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    Yea, we have the same problem back again. When will the fix be approved? tomorrow?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #14 kernow, Nov 17, 2010
  15. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    re: webmail has a blank screen with (case 44692,45143)

    This was merged into 11.28 at 11/17/2010 (Today) 4:48 PM Central Time. It will be available in the next public build of 11.28.
     
    #15 cPanelNick, Nov 17, 2010
  16. kernow

    kernow Well-Known Member

    Joined:
    Jul 23, 2004
    Messages:
    920
    Likes Received:
    13
    Trophy Points:
    168
    cPanel Access Level:
    Root Administrator
    re: webmail has a blank screen with (case 44692,45143)

    Thank you !
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #16 kernow, Nov 17, 2010
  17. denver

    denver Member

    Joined:
    Nov 8, 2006
    Messages:
    13
    Likes Received:
    0
    Trophy Points:
    151
    Worked for a while, but then got the same error after a few minutes. We are running the RELEASE version of CPanel. Should we downgrade/upgrade to something else?

    Is there any way to manually fix it until a proper fix is released?
     
    #17 denver, Nov 18, 2010
  18. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    re: webmail has a blank screen with (case 44692,45143)

    Hi denver,

    If you open a ticket and reference this thread, our staff will be able to manually patch this for you.

    Thanks
     
    #18 cPanelNick, Nov 18, 2010
  19. kjg

    kjg Well-Known Member

    Joined:
    Mar 2, 2004
    Messages:
    154
    Likes Received:
    3
    Trophy Points:
    168
    re: webmail has a blank screen with (case 44692,45143)

    Same error here.

    Build 11.28.45 (as it say upper right corner, but 11.28.42 in change log)

    Tried in windows - IE and Ubuntu - FF with same result

    The source is cut in <head> and ends like :

    <!--[f gt IE 6]>
    <style type="text/css">
    .ls_fieldset legend{margin-top:20px;}#footer ul{list-style:none;text-align:center;margin:0;padding:0}.sortable{margin-left:-10px}.input-button{height:23px;vertical-align:bottom;margin-left:2px}.input-button:hover{height:23px;color:#014D5F;vertical-align:bottom;margin-left:2px}#optionselect-content{height:287px;padding:15px}.formbox h4{margin:5px 0 3px}#backup-nav ol li a:hover{cursor:hand}.or_spacer{position:relative;top:-9px}#ife-create-legend ul{margin:10px 0}#ife-create-form fieldset{background:#fff}toptop


    // kjg
     
    #19 kjg, Nov 22, 2010
  20. cPanelNick

    cPanelNick Administrator
    Staff Member

    Joined:
    Mar 9, 2015
    Messages:
    3,480
    Likes Received:
    29
    Trophy Points:
    158
    cPanel Access Level:
    DataCenter Provider
    kjg,

    Did you open a ticket for this? Also by chance is the machine 32bit?
     
    #20 cPanelNick, Nov 22, 2010
(You must log in or sign up to post here.)
Page 1 of 2
Loading...
Similar Threads - webmail blank screen
  1. albatroz

    Blank page in webmail

    albatroz, Jun 6, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    339
    Infopro
    Jun 6, 2017
  2. Jarino

    Webmail displays a blank page

    Jarino, Nov 11, 2016, in forum: E-mail Discussion
    Replies:
    3
    Views:
    857
    Infopro
    Nov 11, 2016
  3. SnowLake

    Blank webmail when logged in

    SnowLake, Jul 18, 2016, in forum: E-mail Discussion
    Replies:
    3
    Views:
    869
    cPanelMichael
    Jul 19, 2016
  4. Lethe

    Webmail password strength bug

    Lethe, Jun 7, 2018, in forum: E-mail Discussion
    Replies:
    6
    Views:
    58
    cPanelLauren
    Jun 7, 2018
  5. amir rahman

    Webmail error, Cant Login Squirremail, Roundcube, Horde

    amir rahman, May 18, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    176
    cPanelLauren
    May 22, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice