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webmail has a blank screen with (case 44692,45143)

Discussion in 'E-mail Discussion' started by kernow, Nov 12, 2010.

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  1. kernow

    kernow Well-Known Member

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    Can no longer access webmail, after login we just get a almost blank page with just
    in top left corner. This occurred right after cpanel update to 11.28
    Any ideas?
     
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    #1 kernow, Nov 12, 2010
    Last edited by a moderator: Nov 14, 2010
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    re: webmail has a blank screen with (case 44692,45143)

    Webmail, as in you're logging into yourdomain.com/webmail/ (or webmail.yourdomain.com) correct? Are you using X3 theme?
     
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    #2 Infopro, Nov 12, 2010
  3. cPanelNick

    cPanelNick Administrator Staff Member

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    Have you tried updating to 11.28.35?
     
    #3 cPanelNick, Nov 12, 2010
  4. kernow

    kernow Well-Known Member

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    re: webmail has a blank screen with <--[f gt IE 6]> (case 44692,45143)

    Hi,
    Yes, all accounts are on X3
     
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    #4 kernow, Nov 13, 2010
  5. kernow

    kernow Well-Known Member

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    re: webmail has a blank screen with <--[f gt IE 6]> (case 44692,45143)

    Thanks, the auto update to 11.28.35 this morning seems to have fixed it.
     
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    #5 kernow, Nov 13, 2010
  6. bhd

    bhd Well-Known Member

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    re: webmail has a blank screen with (case 44692,45143)

    Having the same problem. Using 11.28.35.

    I have noticed something -

    If one changes from say "black ice" to "default" it works once. Change from default to "whatever" and it works once only. Thereafter the only visible text is "<!--[f gt IE 6]>" and the CSS in the source.
     
    #6 bhd, Nov 14, 2010
  7. cPanelNick

    cPanelNick Administrator Staff Member

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    re: webmail has a blank screen with (case 44692,45143)

    Hi bhd,

    I would love to take a look at this one. If you could open a ticket with the subject "Attn: Nick" and reference this thread, I will get you taken care of strait away.

    Thanks
     
    #7 cPanelNick, Nov 14, 2010
  8. bhd

    bhd Well-Known Member

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    Ticket submitted: 1024513. Thank you.
     
    #8 bhd, Nov 14, 2010
  9. cPanelNick

    cPanelNick Administrator Staff Member

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    re: webmail has a blank screen with (case 44692,45143)

    Thanks for the ticket. I have resolved the problem on your server. Its a really strange set of circumstances that have to fall into place for the problem to pop up. The issue has been assigned internal case 44692, and has already been resolved internally. The next set of builds will resolve this.
     
    #9 cPanelNick, Nov 14, 2010
  10. bhd

    bhd Well-Known Member

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    re: webmail has a blank screen with (case 44692,45143)

    Thank you! It's working perfectly now.
     
    #10 bhd, Nov 14, 2010
  11. bhd

    bhd Well-Known Member

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    re: webmail has a blank screen with (case 44692,45143)

    Spoke too soon. It was working until the automatic cPanel upcp update earlier. Then it stopped working. Doing exactly the same thing now as it was yesterday.
     
    #11 bhd, Nov 15, 2010
  12. cPanelNick

    cPanelNick Administrator Staff Member

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    re: webmail has a blank screen with (case 44692,45143)


    Hi bhd,

    I am very sorry for the inconvenience, however the updated code did not get approved in time for today's build. I have reopened your ticket and one of our techs will be reinstalling the patch shortly.

    Thank you for your patience.
    -Nick
     
    #12 cPanelNick, Nov 17, 2010
  13. bhd

    bhd Well-Known Member

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    re: webmail has a blank screen with (case 44692,45143)

    No sweat. They told me which file it was so I'm good to go. All I needed was the path to the file [/usr/local/cpanel/Cpanel/WebmailApps.pm] and now that I have that, all is good.
     
    #13 bhd, Nov 17, 2010
  14. kernow

    kernow Well-Known Member

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    Yea, we have the same problem back again. When will the fix be approved? tomorrow?
     
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    #14 kernow, Nov 17, 2010
  15. cPanelNick

    cPanelNick Administrator Staff Member

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    re: webmail has a blank screen with (case 44692,45143)

    This was merged into 11.28 at 11/17/2010 (Today) 4:48 PM Central Time. It will be available in the next public build of 11.28.
     
    #15 cPanelNick, Nov 17, 2010
  16. kernow

    kernow Well-Known Member

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    re: webmail has a blank screen with (case 44692,45143)

    Thank you !
     
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    #16 kernow, Nov 17, 2010
  17. denver

    denver Member

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    Worked for a while, but then got the same error after a few minutes. We are running the RELEASE version of CPanel. Should we downgrade/upgrade to something else?

    Is there any way to manually fix it until a proper fix is released?
     
    #17 denver, Nov 18, 2010
  18. cPanelNick

    cPanelNick Administrator Staff Member

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    re: webmail has a blank screen with (case 44692,45143)

    Hi denver,

    If you open a ticket and reference this thread, our staff will be able to manually patch this for you.

    Thanks
     
    #18 cPanelNick, Nov 18, 2010
  19. kjg

    kjg Well-Known Member

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    re: webmail has a blank screen with (case 44692,45143)

    Same error here.

    Build 11.28.45 (as it say upper right corner, but 11.28.42 in change log)

    Tried in windows - IE and Ubuntu - FF with same result

    The source is cut in <head> and ends like :

    <!--[f gt IE 6]>
    <style type="text/css">
    .ls_fieldset legend{margin-top:20px;}#footer ul{list-style:none;text-align:center;margin:0;padding:0}.sortable{margin-left:-10px}.input-button{height:23px;vertical-align:bottom;margin-left:2px}.input-button:hover{height:23px;color:#014D5F;vertical-align:bottom;margin-left:2px}#optionselect-content{height:287px;padding:15px}.formbox h4{margin:5px 0 3px}#backup-nav ol li a:hover{cursor:hand}.or_spacer{position:relative;top:-9px}#ife-create-legend ul{margin:10px 0}#ife-create-form fieldset{background:#fff}toptop


    // kjg
     
    #19 kjg, Nov 22, 2010
  20. cPanelNick

    cPanelNick Administrator Staff Member

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    kjg,

    Did you open a ticket for this? Also by chance is the machine 32bit?
     
    #20 cPanelNick, Nov 22, 2010
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