Webmail high load

[neutro]

top - 14:06:10 up 212 days, 12:27, 1 user, load average: 95.09, 65.61, 29.30
Tasks: 358 total, 6 running, 351 sleeping, 0 stopped, 1 zombie
Cpu(s): 95.2% us, 4.6% sy, 0.0% ni, 0.0% id, 0.0% wa, 0.2% hi, 0.0% si
Mem: 4151256k total, 4051020k used, 100236k free, 60048k buffers
Swap: 2096440k total, 856k used, 2095584k free, 1640016k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
18015 cpanelro 25 0 20808 10m 4+64 R 46.3 0.3 0:54.43 php-cgi
18163 cpanelro 25 0 20808 10m 4064 R 43.7 0.3 0:59.95 php-cgi
17981 cpanelro 25 0 20808 10m 4064 R 43.4 0.3 0:55.19 php-cgi

Why is my webmail always causing server overload. I normally have to kill these process.

 

[Globy]

I have the same problem, any solutions found?

 

[cPanelDavidG]

I have the same problem, any solutions found?

If you are on the latest builds and this issue persists, I recommend letting our technical analysts take a look at this for you: http://tickets.cPanel.net/submit

 

[danielws]

here is the same.

 

[ahmsw]

same here

cpanelro is eating the cpu and the ram.

top - 15:45:31 up 20 days, 3:11, 1 user, load average: 1.92, 2.07, 2.18
Tasks: 138 total, 3 running, 135 sleeping, 0 stopped, 0 zombie
Cpu(s): 52.2% us, 0.5% sy, 0.0% ni, 38.9% id, 8.3% wa, 0.0% hi, 0.0% si
Mem: 2074900k total, 2042856k used, 32044k free, 94352k buffers
Swap: 2048276k total, 34892k used, 2013384k free, 1278664k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
28936 cpanelro 25 0 25436 11m 4880 R 100.0 0.6 394:34.09 php
12570 nobody 15 0 22148 10m 2056 S 1.3 0.5 0:00.31 httpd
13499 nobody 15 0 22132 10m 2020 S 1.0 0.5 0:00.07 httpd
7851 root 16 0 2528 1044 764 R 0.7 0.1 0:07.89 top
9877 root 16 0 5360 3908 2312 S 0.7 0.2 0:03.29 authProg

 

[4u123]

Also having this problem on a server today.

 

[s1llyforyou]

hello

i have same problem
let me know more on this process
what is this process?

 

[GTFO]

Is their any news or threads about this because my server is having similar problems in which this cpanelro process is eating my resources, and I have no clue what it is or who is running it.

 

[GTFO]

Let me go ahead and post a link to this thread so that I can save everyone some time searching. This is the only other mention of cpanelro on the forums, (so far) but it links back to this thread.

http://forums.cpanel.net/showthread.php?t=112165&highlight=cpanelro


Seriously need some clarification on this Mods, any ideas ?

 

[dexus]

This just happend to me on one server for the first time...

strace shows nothing, like process is not doing anything just using 100% CPU.

 

[s1llyforyou]

hello

cpanelro is the account used by cPanel to run roundcube (webmail). Roundcube
can be resource intensive, and can use a large amount of ram/cpu in some
cases.
If you would like, you can disable roundcube webmail.

WHM: Main >> Server Configuration >> Tweak Settings >> Mail

Uncheck: "RoundCube Webmail"

 

[dexus]

No, that is not the reason here, we are talking about stucked proces that can just use 100% CPU for hours and have to be killed eventually.

 

[LeetWebH]

Any update on this issue? Ive seen the same thing happend to my server, lucky its a quad core and it doesnt affect it that much, but it aint no good to see 100% of one core being wasted by a faulty cpanel module

 

[hekri]

Any update? The same problems on couple servers after update to last stable.

 

[sweetsteve]

I'm also seeing this, killing my server. I kill off the process and it keeps coming back with up to 20 or so copies running.

 

[cPanelDavidG]

Any update? The same problems on couple servers after update to last stable.

At this time, I still recommend letting our technical analysts assist with these issues: http://tickets.cPanel.net/submit

 

[hekri]

Any solution I see on the forum that problem have about 20 people.

 

[cPanelKenneth]

cpanelro is likely the cpanelroundcube user. We are working on addressing this problem in cPanel 11.25

 

[hekri]

Thanx for reply. When you will have any solution please write it to thise ticket. I dont need upgrade cPanel thise stable working ok only thise one bug ;-)

 

[electron33]

I've just noticed this problem on our server too. The load is constantly above 2.

Thanks for looking into this cPanel