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neutro

Well-Known Member
Apr 11, 2004
70
1
158
top - 14:06:10 up 212 days, 12:27, 1 user, load average: 95.09, 65.61, 29.30
Tasks: 358 total, 6 running, 351 sleeping, 0 stopped, 1 zombie
Cpu(s): 95.2% us, 4.6% sy, 0.0% ni, 0.0% id, 0.0% wa, 0.2% hi, 0.0% si
Mem: 4151256k total, 4051020k used, 100236k free, 60048k buffers
Swap: 2096440k total, 856k used, 2095584k free, 1640016k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
18015 cpanelro 25 0 20808 10m 4+64 R 46.3 0.3 0:54.43 php-cgi
18163 cpanelro 25 0 20808 10m 4064 R 43.7 0.3 0:59.95 php-cgi
17981 cpanelro 25 0 20808 10m 4064 R 43.4 0.3 0:55.19 php-cgi

Why is my webmail always causing server overload. I normally have to kill these process.
 

ahmsw

Registered
Oct 21, 2007
1
0
51
same here

cpanelro is eating the cpu and the ram.

top - 15:45:31 up 20 days, 3:11, 1 user, load average: 1.92, 2.07, 2.18
Tasks: 138 total, 3 running, 135 sleeping, 0 stopped, 0 zombie
Cpu(s): 52.2% us, 0.5% sy, 0.0% ni, 38.9% id, 8.3% wa, 0.0% hi, 0.0% si
Mem: 2074900k total, 2042856k used, 32044k free, 94352k buffers
Swap: 2048276k total, 34892k used, 2013384k free, 1278664k cached

PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
28936 cpanelro 25 0 25436 11m 4880 R 100.0 0.6 394:34.09 php
12570 nobody 15 0 22148 10m 2056 S 1.3 0.5 0:00.31 httpd
13499 nobody 15 0 22132 10m 2020 S 1.0 0.5 0:00.07 httpd
7851 root 16 0 2528 1044 764 R 0.7 0.1 0:07.89 top
9877 root 16 0 5360 3908 2312 S 0.7 0.2 0:03.29 authProg
:(
 

GTFO

Active Member
Aug 8, 2005
35
0
156
Is their any news or threads about this because my server is having similar problems in which this cpanelro process is eating my resources, and I have no clue what it is or who is running it.
 

dexus

Well-Known Member
Jan 14, 2006
182
11
168
cPanel Access Level
Root Administrator
This just happend to me on one server for the first time...

strace shows nothing, like process is not doing anything just using 100% CPU.
 

s1llyforyou

Well-Known Member
Jan 24, 2008
53
0
56
hello

cpanelro is the account used by cPanel to run roundcube (webmail). Roundcube
can be resource intensive, and can use a large amount of ram/cpu in some
cases.
If you would like, you can disable roundcube webmail.

WHM: Main >> Server Configuration >> Tweak Settings >> Mail

Uncheck: "RoundCube Webmail"
 

dexus

Well-Known Member
Jan 14, 2006
182
11
168
cPanel Access Level
Root Administrator
No, that is not the reason here, we are talking about stucked proces that can just use 100% CPU for hours and have to be killed eventually.
 

LeetWebH

Member
Dec 6, 2005
15
0
151
Any update on this issue? Ive seen the same thing happend to my server, lucky its a quad core and it doesnt affect it that much, but it aint no good to see 100% of one core being wasted by a faulty cpanel module
 

hekri

Well-Known Member
Oct 14, 2003
147
2
168
Any update? The same problems on couple servers after update to last stable.
 

sweetsteve

Member
Sep 22, 2006
10
0
151
I'm also seeing this, killing my server. I kill off the process and it keeps coming back with up to 20 or so copies running.
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,607
79
458
cPanel Access Level
Root Administrator
cpanelro is likely the cpanelroundcube user. We are working on addressing this problem in cPanel 11.25
 

hekri

Well-Known Member
Oct 14, 2003
147
2
168
Thanx for reply. When you will have any solution please write it to thise ticket. I dont need upgrade cPanel thise stable working ok only thise one bug ;-)
 

electron33

Well-Known Member
Feb 24, 2004
90
0
166
I've just noticed this problem on our server too. The load is constantly above 2.

Thanks for looking into this cPanel
 
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