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Webmail high load

Discussion in 'E-mail Discussions' started by neutro, Dec 24, 2008.

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  1. neutro

    neutro Well-Known Member

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    top - 14:06:10 up 212 days, 12:27, 1 user, load average: 95.09, 65.61, 29.30
    Tasks: 358 total, 6 running, 351 sleeping, 0 stopped, 1 zombie
    Cpu(s): 95.2% us, 4.6% sy, 0.0% ni, 0.0% id, 0.0% wa, 0.2% hi, 0.0% si
    Mem: 4151256k total, 4051020k used, 100236k free, 60048k buffers
    Swap: 2096440k total, 856k used, 2095584k free, 1640016k cached

    PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
    18015 cpanelro 25 0 20808 10m 4+64 R 46.3 0.3 0:54.43 php-cgi
    18163 cpanelro 25 0 20808 10m 4064 R 43.7 0.3 0:59.95 php-cgi
    17981 cpanelro 25 0 20808 10m 4064 R 43.4 0.3 0:55.19 php-cgi

    Why is my webmail always causing server overload. I normally have to kill these process.
     
  2. Globy

    Globy Guest

    I have the same problem, any solutions found?
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If you are on the latest builds and this issue persists, I recommend letting our technical analysts take a look at this for you: http://tickets.cPanel.net/submit
     
  4. danielws

    danielws Member

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    here is the same.
     
  5. ahmsw

    ahmsw Registered

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    same here

    cpanelro is eating the cpu and the ram.

    top - 15:45:31 up 20 days, 3:11, 1 user, load average: 1.92, 2.07, 2.18
    Tasks: 138 total, 3 running, 135 sleeping, 0 stopped, 0 zombie
    Cpu(s): 52.2% us, 0.5% sy, 0.0% ni, 38.9% id, 8.3% wa, 0.0% hi, 0.0% si
    Mem: 2074900k total, 2042856k used, 32044k free, 94352k buffers
    Swap: 2048276k total, 34892k used, 2013384k free, 1278664k cached

    PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
    28936 cpanelro 25 0 25436 11m 4880 R 100.0 0.6 394:34.09 php
    12570 nobody 15 0 22148 10m 2056 S 1.3 0.5 0:00.31 httpd
    13499 nobody 15 0 22132 10m 2020 S 1.0 0.5 0:00.07 httpd
    7851 root 16 0 2528 1044 764 R 0.7 0.1 0:07.89 top
    9877 root 16 0 5360 3908 2312 S 0.7 0.2 0:03.29 authProg
    :(
     
  6. 4u123

    4u123 Well-Known Member
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    Also having this problem on a server today.
     
  7. s1llyforyou

    s1llyforyou Well-Known Member

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    hello

    i have same problem
    let me know more on this process
    what is this process?
     
  8. GTFO

    GTFO Active Member

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    Is their any news or threads about this because my server is having similar problems in which this cpanelro process is eating my resources, and I have no clue what it is or who is running it.
     
  9. GTFO

    GTFO Active Member

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  10. dexus

    dexus Well-Known Member

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    This just happend to me on one server for the first time...

    strace shows nothing, like process is not doing anything just using 100% CPU.
     
  11. s1llyforyou

    s1llyforyou Well-Known Member

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    hello

    cpanelro is the account used by cPanel to run roundcube (webmail). Roundcube
    can be resource intensive, and can use a large amount of ram/cpu in some
    cases.
    If you would like, you can disable roundcube webmail.

    WHM: Main >> Server Configuration >> Tweak Settings >> Mail

    Uncheck: "RoundCube Webmail"
     
  12. dexus

    dexus Well-Known Member

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    No, that is not the reason here, we are talking about stucked proces that can just use 100% CPU for hours and have to be killed eventually.
     
  13. LeetWebH

    LeetWebH Member

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    Any update on this issue? Ive seen the same thing happend to my server, lucky its a quad core and it doesnt affect it that much, but it aint no good to see 100% of one core being wasted by a faulty cpanel module
     
  14. hekri

    hekri Well-Known Member

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    Any update? The same problems on couple servers after update to last stable.
     
  15. sweetsteve

    sweetsteve Member

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    I'm also seeing this, killing my server. I kill off the process and it keeps coming back with up to 20 or so copies running.
     
  16. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    At this time, I still recommend letting our technical analysts assist with these issues: http://tickets.cPanel.net/submit
     
  17. hekri

    hekri Well-Known Member

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    Any solution I see on the forum that problem have about 20 people.
     
  18. cPanelKenneth

    cPanelKenneth cPanel Development
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    cpanelro is likely the cpanelroundcube user. We are working on addressing this problem in cPanel 11.25
     
  19. hekri

    hekri Well-Known Member

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    Thanx for reply. When you will have any solution please write it to thise ticket. I dont need upgrade cPanel thise stable working ok only thise one bug ;-)
     
  20. electron33

    electron33 Well-Known Member

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    I've just noticed this problem on our server too. The load is constantly above 2.

    Thanks for looking into this cPanel
     
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