Webmail high load

[2die4]

High CPU Usage Roundcube

I was seeing this problem also with high CPU of 50.0.

 

[eric4]

High CPU Usage Roundcube

Load spike today ...

The Roundcube (cpanelro) process was using 90% cpu. I watched it for a few minutes and saw that the PID (Process ID) was not changing. So I killed only that one process. Roundcube is not a daemon so killing the one process does not kill roundcube, it only stops the one occurance which is using up all of the resources.

cPanel 11.24.4-R35075 - WHM 11.24.2 - X 3.9
CENTOS 4.7 i686

 

[braweb]

Same Problem

Hello,

We are getting same problem here, in almost all servers.

Thank you!

 

[vmicovic]

about how many days will we must wait for 11.15 ver. of WHM?!
this starting very heavy load on servers ...

 

[cPanelDavidG]

about how many days will we must wait for 11.15 ver. of WHM?!
this starting very heavy load on servers ...

While cPanel/WHM 11.15 has been released for a while, there is no ETA on 11.25 at this time.

 

[sehh]

Same issue here, roundcube using 100% cpu and causes major problems with our servers.

 

[cokequai]

same roundcube problem

Hello, we are getting same problem here, in almost all servers.

Thank you!

 

[pixelaté]

Yep, it's happening for me too. Not very good

I think an emergency patch needs to be released. The number of users who've posted that this is a problem would be a minute fraction of those who have the issue.

 

[minotauro]

The same problem here! We need a solution from cPanel support...

 

[sehh]

I think this requires an emergency patch, we can't wait for the next version, especially those with STABLE, it will take nearly 6 months before the fix is applied to us.

 

[hekri]

any one update to 11.24.4-STABLE_36281 maybe it helps??

 

[sehh]

No difference, latest version of STABLE (36281) is broken.

 

[berumelu]

I'm running cPanel 11.24.4-S35075 - WHM 11.24.2 - X 3.9 - CENTOS 4.7 i686 and do not update to STABLE 36281 because I'm waiting to know the response on that version.

Some times cpanelro PID get stucked just eating 5% of CPU usage, it never stays over loaded and we killed the process manually.

This is my personal point of view on server response using STABLE 35075.

Regards,

Luis Berumen

 

[stacman]

its also happening to us. looks like a global situation wherein a hole in php is exploitable as this was running well then suddenly this...

 

[Haloweb]

Same issue on all our servers also - any ideas or possible solutions would be appreciated.

 

[SuperBaby]

cPanel 11.24.4-R36167 - WHM 11.24.2 - X 3.9
REDHAT Enterprise 5.2 i686

Same here. It is weird. I have been using this cPanel version for quite sometime and only start to have problems since last week.

 

[mindnetcombr]

same here

same problem here, in all of our 18 servers.

we use RELEASE build, with CentOS 5 32bits.

this problem start weeks ago and dont have a solution from cpanel.

we need a urgent critical patch ultra plus platinum gold.

 

[mindnetcombr]

any update?

 

[SuperBaby]

Same here. It is weird. I have been using this cPanel version for quite sometime and only start to have problems since last week.

This problem only occurred twice to me. Now it has stopped. I did not update my server or change anything.

 

[sehh]

First, I'd like to say how disappointed I am with cPanel developers, who ignore such an important issue. They should have released an emergency fix, instead of waiting for the next version (which takes 3+ months before its available to STABLE).

To the commenter above, the issue is still there, it doesn't happen 100% of the time, a user must first login to Roundcube and some variables must take effect.