Webmail - Horde and Squirrelmail Not Logging in for Addon domains and Alias domains

[cwihost]

I am currently having a problem with SquirrelMail and Horde when logging into a email account in a addon or aliased domain. I have tried all of the basics, check horde log permissions, tried out Edge, Current, release and stable builds with no results. tried deleting and recreating the email address change dthe main accounts password, ran updatenow, resetimappasswds, mailperm etc

I am getting the folloing in horde:

Notice: (null)(): Retrying LOGIN authentication after AUTHENTICATE LOGIN failed (errflg=1) in Unknown on line 0

Notice: (null)(): Retrying LOGIN authentication after AUTHENTICATE LOGIN failed (errflg=1) in Unknown on line 0

Notice: (null)(): Can not authenticate to IMAP server: AUTHENTICATE LOGIN failed (errflg=2) in Unknown on line 0


I get the following in squirrelmail:

ERROR
Unknown user or password incorrect


Logging in with Neomail is ok

Again this only happens on aliased domains or addon domains.

 

[saver0]

I'm having the same problem

There is a bugzilla open but I need a fix for this fast..
http://bugzilla.cpanel.net/show_bug.cgi?id=3247

Can anybody help us?

 

[qwerty]

having the same problem but with all domains ... what is going on?

 

[Renjith Rajan]

This issue is happening in many servers and after some research we found that the symlinks passwd.domain.com,shadow.domain.com and the uid.domain.com.gid.domain.com files in /etc/vmail are missing.

take a domain having issue and run the following command

cd /etc/vmail
ls -l|grep domain.com

You should see something like this

-rw-r--r-- 1 root root 5 Sep 30 22:52 gid.domain.com
lrwxrwxrwx 1 root root 34 Sep 30 22:30 passwd.domain.com -> /home/user/etc/domain.com/passwd
lrwxrwxrwx 1 root root 34 Sep 30 22:30 shadow.domain.com -> /home/user/etc/domain.com/shadow
-rw-r--r-- 1 root root 5 Sep 30 22:52 uid.domain.com
-rw-r--r-- 1 root root 0 Sep 30 22:30 vhost.domain.com

If you are missing the above files, you can't login via imap

We fixed the issue using the following method.

touch /etc/passwd
/scripts/updateuserdomains

 

[bking]

Excellent work.
Now the question is, why were the links missing?

 

[iCARus]

We see all those files and still doesnt work. We allready upcp and nothing.
Any changes or fix ?

-rw-r--r-- 1 root root 5 Sep 30 22:52 gid.domain.com
lrwxrwxrwx 1 root root 34 Sep 30 22:30 passwd.domain.com -> /home/user/etc/domain.com/passwd
lrwxrwxrwx 1 root root 34 Sep 30 22:30 shadow.domain.com -> /home/user/etc/domain.com/shadow
-rw-r--r-- 1 root root 5 Sep 30 22:52 uid.domain.com
-rw-r--r-- 1 root root 0 Sep 30 22:30 vhost.domain.com

Regards.

 

[netlook]

Try this.

1. backup vmail dir if things go wrong

mv /etc/vmail /etc/vmail-bak

2. run /scripts/updateuserdomains

If something went wrong, simply rm -rf /etc/vmail and mv /etc/vmail-bak /etc/vmail.

Thanks

 

[Harryhood]

Try this.

1. backup vmail dir if things go wrong

mv /etc/vmail /etc/vmail-bak

2. run /scripts/updateuserdomains

If something went wrong, simply rm -rf /etc/vmail and mv /etc/vmail-bak /etc/vmail.

Thanks

Thanks for posting this suggestion/fix. Resolved the issue on one server for me.

 

[MediaServe]

We're experiencing this issue, but none of the suggestions in this thread have helped.

In addition to being unable to access webmail for an addon domain's mailboxes, neither can the user access his/her mailbox via mail client software.

Additionally, the mailboxes are not receiving email.

Any ideas?

 

[saver0]

Same problem here..

 

[saver0]

Check to see The IP= is correct in /var/cpanel/users/<username> this was the problem in my case.

Good luck

 

[simplestar]

Thank you!!! It's fixed :D I nearly killed my server in the process, trying everything to fix this. The 2 problems I had were SMTP and the inability to login to Webmail.

Among 50 other things, the last few things I did that actually repaired it, was to upgrade to Edge which fixed the SMTP problem and after that, doing the 3 checks/fixes above. Webmail's is FIXED!

 

[olliemaitland]

touch /etc/passwd
/scripts/updateuserdomains

Thanks, saved me going through symlinking them all..after reading the updateuserdomains script i only got the touch /etc/passwd bit

 

[guilliam]

cp /usr/local/cpanel/3rdparty/bin/imapd /usr/sbin

^^this one worked for me after trying all the results i got from the other threads. thanks to all the names who gave this fix.

btw.. for newbies(like me ) after you run this on ssh,.. it will ask you if to overwrite, just type "y" then enter. thats it!



- g

this one works for me.. just in case those looking for what works with what. just upgraded my VPS and got the dreaded errors. now works fine.

- g

 

[Gilfil]

Try this.
1. backup vmail dir if things go wrong
mv /etc/vmail /etc/vmail-bak
2. run /scripts/updateuserdomains
If something went wrong, simply rm -rf /etc/vmail and mv /etc/vmail-bak /etc/vmail.
Thanks

Thanks !!

Worked for me.

 

[touma]

Try this.

1. backup vmail dir if things go wrong

mv /etc/vmail /etc/vmail-bak

2. run /scripts/updateuserdomains

If something went wrong, simply rm -rf /etc/vmail and mv /etc/vmail-bak /etc/vmail.

Thanks

Worked for me!
Thanks!

 

[Adrnalnrsh]

Worked for me tooooooo! I just ran into this issues and had it resolved in 5 minutes due to this post. Thanks!

 

[guilliam]

great to see a very helpful post.

- g

 

[UraniumWeb]

Thanks Guilliam - this fix worked for me:

cp /usr/local/cpanel/3rdparty/bin/imapd /usr/sbin

along with a restart of imapd/exim.

 

[rajanichand]

Check out http://forums.cpanel.net/showthread.php?p=254622#post254622