Webmail Invalid Login after domain IP change

[FarrisFahad]

I am having an issue with the cPanel webmail. I cannot log in even though the username and password are correct.
I have whitelisted my IP and cleared the cache for failed logins from cPhulk.
Please note that I have changed the IP address of the domain and it started doing that afterward.
Any ideas why it's not working? Other than blacklist?

 

[cPanelAnthony]

Hello! To confirm, you have tried resetting the password? For the login URL, are you using the new IP address followed by :2096? Please don't use the actual IP address or domain name in the response, but could you explain what the URL you're using for webmail looks like?

Thanks!

 

[FarrisFahad]

Yes, I have reset the password and tried to log in several times. I also have used the IP followed by:2096. It redirects me to the website immediately. I also have tried 2095. It used to be working but after I changed the IP I cannot access mail. I tried creating a new email and still no luck. I have hired someone with a Linux background to look in the log for errors but there were no records. I also tried whitelisting my country which is SA and still. You should know that when I make an attempt to log in a new record show in cphulk and the country seems to be CN which is not correct because I live in SA. I have not been using VPN, just to let you know.

That's it. I hope that you can help me figure this out. And thank you for your help.

 

[cPanelAnthony]

Could you please open a support ticket using the link in my signature so we can investigate this issue fully? Once opened, please let me know the incident ID so I can keep track and update this thread accordingly. Thanks!