Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Webmail is Unresponsive

Discussion in 'E-mail Discussion' started by nitaish, Feb 22, 2016.

  1. nitaish

    nitaish Well-Known Member
    PartnerNOC

    Joined:
    Jan 6, 2006
    Messages:
    134
    Likes Received:
    2
    Trophy Points:
    168
    Location:
    Mulund, India, India
    I am facing issue in one of the cPanel servers. The webmail takes ages to load for all the email accounts. I cannot access Horde, Roundcube or Squirrelmail. At the same time when I check the cpanel error_log, I find the following entries

    [2016-02-22 18:15:51 +0530] info [cpsrvd] The cPanel Server operation timed out at cpsrvd.pl line 539.

    I can't even find the cpsrvd.pl file. What could be the issue? Can anyone help me to resolve it?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 nitaish, Feb 22, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Please run the following command and let us know if the issue persists:

    Code:
    /scripts/restartsrv_cpanel_php_fpm restart
    This is possibly related to internal case CPANEL-4304.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Feb 23, 2016
  3. nitaish

    nitaish Well-Known Member
    PartnerNOC

    Joined:
    Jan 6, 2006
    Messages:
    134
    Likes Received:
    2
    Trophy Points:
    168
    Location:
    Mulund, India, India
    As per a suggestion received from one member of Webhostingtalk.com, I have disabled PHP-FPM for Cpanel service which has resolved the issue.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 nitaish, Feb 24, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Internal case CPANEL-4304 is open to investigate reports of unresponsive webmail applications that correspond with "Failed to connect fpm socket" error messages in /usr/local/cpanel/logs/error_log. Could anyone else experiencing this issue let us know if there's a high file descriptor count? You can do so by running this command:

    Code:
    grep -B1 "fpm is running" /usr/local/cpanel/logs/php-fpm/error.log
    You will see entries such as:

    Code:
    using inherited socket fd=1681
    We would like to know the number after "fd=" in the recent entries in the log file when Webmail is unresponsive.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Feb 25, 2016
  5. Yuri

    Yuri Registered

    Joined:
    Aug 22, 2006
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    151
    My lasta FD just before the problem is 3289.

    [10-Mar-2016 11:08:02] NOTICE: using inherited socket fd=3289, "/var/cpanel/php-fpm/sorosegamil/sock"
     
    #5 Yuri, Mar 10, 2016
  6. EBdeKock

    EBdeKock Registered

    Joined:
    Oct 15, 2013
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    #6 EBdeKock, Mar 16, 2016
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    To update, case CPANEL-4304 is still open at this time. The current workaround remains to restart the "cpanel_php_fpm" service, or to disable PHP-FPM service for cPanel Daemons via "WHM >> Service Manager" if the issue persists.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, Mar 22, 2016
  8. Reado

    Reado Well-Known Member

    Joined:
    Sep 8, 2009
    Messages:
    214
    Likes Received:
    8
    Trophy Points:
    68
    Location:
    United Kingdom
    cPanel Access Level:
    Root Administrator
    I have this same problem.

    cpanel_php_fpm is already disabled.

    Your workaround does not work. Issue occurs with v54 and v56.
     
    #8 Reado, Apr 18, 2016
  9. chonk

    chonk Member

    Joined:
    Feb 28, 2015
    Messages:
    19
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello,
    There's new problem started on my dedicated server.

    My clients can login to cPanel without problem. But they can't login to webmail. After you click login to webmail, browsers starting to wait, but page does not responding.

    I tried to restart php-fpm but it didn't work.

    So I disabled php-fpm from services section, it started to work.

    I think there's a bug or something is wrong with php-fpm.

    Is there any disadvantage to use it without php-fpm service? Or is there a fix?
     
    #9 chonk, Apr 22, 2016
  10. Ameya Barwe

    Ameya Barwe Well-Known Member

    Joined:
    Jan 1, 2016
    Messages:
    49
    Likes Received:
    2
    Trophy Points:
    8
    Location:
    Nashik
    cPanel Access Level:
    Root Administrator
    PHP-FPM has been implemented in the cPanel only for internal applications such as Horde, Roundcube, phpMyAdmin, SquirrelMail etc to improve their performance so there will be no major disadvantage to use those applications without php-fpm.
     
    #10 Ameya Barwe, Apr 24, 2016
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    A resolution for internal case CPANEL-4304 is available as of cPanel version 56.0.5:

    Fixed case CPANEL-4304: Implement an aggressive reconnect strategy for php-fpm

    Version 56 is currently only available in the "Current" and "Edge" build tiers:

    cPanel & WHM Versions and the Release Process - cPanel Knowledge Base - cPanel Documentation

    The resolution is also scheduled for inclusion in a future build of cPanel version 54, but no specific time frame is currently available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #11 cPanelMichael, Apr 25, 2016
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,532
    Likes Received:
    1,966
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    For those running cPanel version 54, the resolution was included in cPanel version 54.0.22:

    Fixed case CPANEL-4304: Implement an aggressive reconnect strategy for php-fpm

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #12 cPanelMichael, May 3, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Webmail Unresponsive
  1. Seyed

    Webmail Login Failure | Correct login information

    Seyed, Dec 13, 2018 at 10:53 PM, in forum: E-mail Discussion
    Replies:
    19
    Views:
    360
    cPanelMichael
    Dec 17, 2018 at 1:57 PM
  2. Daniel15

    Two-Factor Auth for Webmail

    Daniel15, Dec 8, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    327
    cPanelLauren
    Dec 11, 2018
  3. hangul

    Webmail outgoing message to gmail error

    hangul, Dec 4, 2018, in forum: E-mail Discussion
    Replies:
    6
    Views:
    475
    cPanelLauren
    Dec 7, 2018
  4. xman888

    Viewing cPanel and Webmail when running through Cloudflare

    xman888, Nov 26, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    294
    cPanelMichael
    Nov 30, 2018
  5. Sebycp

    Webmail, Roundcube how they are installed?

    Sebycp, Nov 20, 2018, in forum: General Discussion
    Replies:
    10
    Views:
    294
    Infopro
    Dec 11, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice