SOLVED Webmail loading issue

[Rehan_1990]

Hi,
I am facing issue in webmail with all accounts under my server. Webmail interface takes too much time to open and sometime gives unknown error "could not connect to localhost" while loading.
Restarting dovecot service solve the problem temporarily. After sometime, webmail delivers same problem.

Thanks.

 

[cPanelMichael]

Hello,

Do you notice any output to /var/log/maillog or /usr/local/cpanel/logs/error_log when this happens? Is the system load higher than normal when encountering this issue?

Thank you.

 

[Rehan_1990]

Hello,

Do you notice any output to /var/log/maillog or /usr/local/cpanel/logs/error_log when this happens? Is the system load higher than normal when encountering this issue?

Thank you.

Hi,

There is nothing unusual in log files and server load when this problem occurs.

Thanks.

 

[cPanelMichael]

Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look.

Thank you.

 

[Rehan_1990]

Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look.

Thank you.

Hi,
Thanks for your response. My issue has been fixed by increasing IMAP connection limit by doing following steps
Login to WHM
service configuration >> mailserver configuration >> Maximum Number of Mail Processes

 

[cPanelMichael]

Hello,

I'm glad to see the issue is now solved. Thank you for updating us with the outcome.