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SOLVED Webmail loading issue

Discussion in 'E-mail Discussion' started by Rehan_1990, Oct 5, 2017.

  1. Rehan_1990

    Rehan_1990 Member

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    Hi,
    I am facing issue in webmail with all accounts under my server. Webmail interface takes too much time to open and sometime gives unknown error "could not connect to localhost" while loading.
    Restarting dovecot service solve the problem temporarily. After sometime, webmail delivers same problem.

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Do you notice any output to /var/log/maillog or /usr/local/cpanel/logs/error_log when this happens? Is the system load higher than normal when encountering this issue?

    Thank you.
     
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  3. Rehan_1990

    Rehan_1990 Member

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    Hi,

    There is nothing unusual in log files and server load when this problem occurs.

    Thanks.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Feel free to open a support ticket using the link in my signature so we can take a closer look.

    Thank you.
     
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  5. Rehan_1990

    Rehan_1990 Member

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    Hi,
    Thanks for your response. My issue has been fixed by increasing IMAP connection limit by doing following steps
    Login to WHM
    service configuration >> mailserver configuration >> Maximum Number of Mail Processes
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    I'm glad to see the issue is now solved. Thank you for updating us with the outcome.
     
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