Webmail login errors

[PCZero]

I have a client who is getting errors when he attempts to log into webmail.

User successfully gets to https://www.hisdomain.com/webmail (which of course redirects to https://www.hisdomain.com:2096

When he enters his ID/PW he gets to HORDE (yeah I know it is being removed soon) he gets the Horde page with the message...

User [email protected] is not authorized for Mail (Host ###.###.###.###)

Host is his IP.

This just started happening today.

The only thing that I recall changing recently is that earlier today I removed PHP 74 from the box.


Any ideas how I can resolve this issue?


BTW, I can successfully log in to his webmail from my computer...

 

[PCZero]

Additionally the IP is NOT blacklisted in CPHulk nor is it blocked in csf.

 

[cPRex]

Hey there! If the access is working from your workstation, have he tried using a different browser or clearing the cache? There may also be more details about this in /var/log/maillog.

 

[PCZero]

He is using safari and he did try clearing cache. He is a solid Mac user and has no other browser installed. (You knoq how those Mac users are, they are afraid of real computers. LOL!)

 

[PCZero]

Just got a call from him. He is able to log in now.

I had logged in and switched him form Horde to roundcube and that let him in. Hmmmm.

 

[cPRex]

That's odd for sure, but he should start getting used to Roundcube now anyway :D