Webmail Login Failure | Correct login information

Jarvis421

Member
Nov 20, 2018
15
2
3
Kochi, India
cPanel Access Level
Root Administrator
Hello Seyed,

If email username and password are correct, it is possible that login failure is caused by either cPHulk block or email account login suspension. You should be able to manage email account suspension from cPanel (cPanel >> Home >> Email >> Email Accounts > Manage Suspension). Also check cPHulk if you have WHM access.

Please refer following docs :

cPHulk Brute Force Protection - Version 74 Documentation - cPanel Documentation
Email Accounts - Version 74 Documentation - cPanel Documentation
 

Seyed

Member
Apr 23, 2017
23
1
3
skinak
cPanel Access Level
Website Owner
I have access to whm
All the whm accounts have the same problem
Did not resolve the problem by disabling cPHulk Brute Force Protection
 

Seyed

Member
Apr 23, 2017
23
1
3
skinak
cPanel Access Level
Website Owner
Restarting Mailman
Waiting for “mailman” to start ………Waiting for mailman,qrunner to shutdown ... not running. …failed.

Cpanel::Exception::Services::StartError Service Status

Service Error
(XID 3xgtgd) The “mailman” service failed to start.

Startup Log
Dec 14 14:05:30 hostname**** systemd[1]: Starting mailman services...
Dec 14 14:05:30 hostname**** restartsrv_mailman[1739878]: Site list is missing: mailman
Dec 14 14:05:30 hostname**** systemd[1]: mailman.service: control process exited, code=exited status=1
Dec 14 14:05:30 hostname**** systemd[1]: Failed to start mailman services.
Dec 14 14:05:30 hostname**** systemd[1]: Unit mailman.service entered failed state.
Dec 14 14:05:30 hostname**** systemd[1]: mailman.service failed.

mailman has failed. Contact your system administrator if the service does not automagically recover.
 

Seyed

Member
Apr 23, 2017
23
1
3
skinak
cPanel Access Level
Website Owner
[[email protected] ~]# /usr/local/cpanel/scripts/fixmailman
Setting mailman archive permissions.
Setting mailman lists permissions.
Purging mailman queue.
Unable to open directory /usr/local/cpanel/3rdparty/mailman/qfiles/out: No such file or directory
 

Infopro

Well-Known Member
May 20, 2003
17,113
513
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
i can log in to
example.com/webmail
If you can login to Webmail that way, what way are you trying to that doesn't let you login then?

You shouldn't be seeing a Roundcube login screen when logging into Webmail.

Assuming you have root access to this server, you might try forcing a cPanel update to see if that helps.
 

keat63

Well-Known Member
Nov 20, 2014
1,899
253
113
cPanel Access Level
Root Administrator
I'm taking a guess here, that when you log in to web mail, this automatically redirects you to roundcube. ?
And that Roundcube is the default option for the email gui ??

If so, in WHM take a look at Tweak Settings >> Mail and enable Horde, and maybe disable Roundcube.

See if you have the same issue.