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Webmail Login Failure | Correct login information

Discussion in 'E-mail Discussion' started by Seyed, Dec 13, 2018.

  1. Seyed

    Seyed Member

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    Hello
    Password or username is correct
    But
    Login error failed

    image
     

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    #1 Seyed, Dec 13, 2018
    Last edited by a moderator: Dec 14, 2018
  2. Jarvis421

    Jarvis421 Member

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    Hello Seyed,

    If email username and password are correct, it is possible that login failure is caused by either cPHulk block or email account login suspension. You should be able to manage email account suspension from cPanel (cPanel >> Home >> Email >> Email Accounts > Manage Suspension). Also check cPHulk if you have WHM access.

    Please refer following docs :

    cPHulk Brute Force Protection - Version 74 Documentation - cPanel Documentation
    Email Accounts - Version 74 Documentation - cPanel Documentation
     
  3. Seyed

    Seyed Member

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    I have access to whm
    All the whm accounts have the same problem
    Did not resolve the problem by disabling cPHulk Brute Force Protection
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    This looks like a Roundcube instance installed on cPanel, not the actual cPanel Webmail login.

    Can you log in to Webmail at example.com/webmail?
     
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  5. Seyed

    Seyed Member

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    i can log in to
    example.com/webmail
    But the error I gave the photo
    Roundcube Webmail
     
  6. Seyed

    Seyed Member

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    Restarting Mailman
    Waiting for “mailman” to start ………Waiting for mailman,qrunner to shutdown ... not running. …failed.

    Cpanel::Exception::Services::StartError Service Status

    Service Error
    (XID 3xgtgd) The “mailman” service failed to start.

    Startup Log
    Dec 14 14:05:30 hostname**** systemd[1]: Starting mailman services...
    Dec 14 14:05:30 hostname**** restartsrv_mailman[1739878]: Site list is missing: mailman
    Dec 14 14:05:30 hostname**** systemd[1]: mailman.service: control process exited, code=exited status=1
    Dec 14 14:05:30 hostname**** systemd[1]: Failed to start mailman services.
    Dec 14 14:05:30 hostname**** systemd[1]: Unit mailman.service entered failed state.
    Dec 14 14:05:30 hostname**** systemd[1]: mailman.service failed.

    mailman has failed. Contact your system administrator if the service does not automagically recover.
     
  7. keat63

    keat63 Well-Known Member

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  8. Seyed

    Seyed Member

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    [root@ ~]# /usr/local/cpanel/scripts/fixmailman
    Setting mailman archive permissions.
    Setting mailman lists permissions.
    Purging mailman queue.
    Unable to open directory /usr/local/cpanel/3rdparty/mailman/qfiles/out: No such file or directory
     
  9. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    The login in your screenshot is not the cPanel Webmail login though. Did you install Roundcube via Softaculous or something?
     
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  10. keat63

    keat63 Well-Known Member

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  11. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    Mailman is not Webmail.
     
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  12. Seyed

    Seyed Member

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    See 1, 2, 3
     

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  13. Seyed

    Seyed Member

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    [root@~]# /scripts/fixmailman
    Setting mailman archive permissions.
    Setting mailman lists permissions.
    Purging mailman queue.
    Unable to open directory /usr/local/cpanel/3rdparty/mailman/qfiles/out: No such file or directory
     
  14. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    If you can login to Webmail that way, what way are you trying to that doesn't let you login then?

    You shouldn't be seeing a Roundcube login screen when logging into Webmail.

    Assuming you have root access to this server, you might try forcing a cPanel update to see if that helps.
     
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  15. Seyed

    Seyed Member

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    forcing a cPanel update
    Could not fix the problem by updating the C Panel
     

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  16. keat63

    keat63 Well-Known Member

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    I'm taking a guess here, that when you log in to web mail, this automatically redirects you to roundcube. ?
    And that Roundcube is the default option for the email gui ??

    If so, in WHM take a look at Tweak Settings >> Mail and enable Horde, and maybe disable Roundcube.

    See if you have the same issue.
     
  17. Seyed

    Seyed Member

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    Unfortunately
    Horde has a problem
    and smtp
     
  18. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    Please feel free to open a ticket directly to cPanel Technical Support about this issue.
     
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  19. vacancy

    vacancy Well-Known Member

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    Is your cpanel license active?
     
  20. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Seyed,

    Can you let us know the ticket number after you've opened a support ticket? We will update this thread with the outcome.

    Thank you.
     
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