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Webmail Login Failure

Discussion in 'E-mail Discussion' started by mehrdadali14, Jun 16, 2016.

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  1. mehrdadali14

    mehrdadali14 Member

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    after cpanel transfer now i cna't login in my webmail error
    The login is invalid.

    i check this commend
    tail -f /var/log/maillog
    the result is as below

    spamd[2743]: prefork: killing failed child 76573 fd=7 at / usr/local/cpanel/3rdparty/perl/522/lib64/perl5/cpanel_lib/Mail/SpamAssassin/Spam dForkScaling.pm line 172.

    and when try to login the maillog show this error
    dovecot: auth: Error: Cpanel::MailAuth: Mail user
     
    #1 mehrdadali14, Jun 16, 2016
    Last edited: Jun 16, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

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    Hello,

    Could you let us know the full output to /var/log/maillog and /usr/local/cpanel/logs/login_log when authentication fails?

    Thank you.
     
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  3. SysSachin

    SysSachin Well-Known Member

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    Hi,
    This happens if hostname is same as domain. Please check your hostname if it's same as domain name then change it.
     
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