Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

webmail login is invalid and outlook keep asking for password

Discussion in 'E-mail Discussion' started by psytanium, Jun 6, 2014.

  1. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    103
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Hello,

    I was running my users on a shared server, emails communication was fine.
    Now I have migrated to a VPS server. that's were I started to deal with some problems as I'm completely new here.

    What is happening:
    My clients use pop3 connection.
    Outlook is functional, they can send and receive emails, but it keep asking for the password.
    If they try to login from the Webmail, they get the "The login is invalid" as if the password is incorrect.
    But I can login to their accounts using the webmail on my work computer.
    This is happening with all my 9 users.

    I appreciate any hints.
     
    #1 psytanium, Jun 6, 2014
  2. Felipe M.

    Felipe M. Member

    Joined:
    Jun 6, 2014
    Messages:
    8
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hello

    Please deactivate your cPhulk in cPanel/WHM and try again with your email account.

    You can kill processes in your server or fully disabled cphulk protection

    Code:
    for i in `ps aux | grep -i "cphulkd - process" | awk {'print $2'}` ;do kill -9 $i ;done
/usr/local/cpanel/bin/cphulk_pam_ctl --disable
    Thank you.
     
    #2 Felipe M., Jun 6, 2014
  3. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    103
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    can't get to run OpenSSH on Windows yet. anyway I have turned off cphulk and flashed DB from the server GUI.
    now some clients can login from the Webmail, others still can't. but all of them they still have the outlook asking for password repeatedly.
     
    #3 psytanium, Jun 7, 2014
  4. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    575
    Likes Received:
    20
    Trophy Points:
    143
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    Can you use telnet to test login?

    Code:
    #telnet localhost 110
Trying 127.0.0.1...
Connected to localhost.
Escape character is '^]'.
+OK Dovecot ready.
user emailaddresshere
pass passwordhere
    What do you see? Also check /var/log/maillog for errors at the same time.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelPeter, Jun 8, 2014
  5. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    103
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Now i'm running OpenSSL, can you give me the same code for PuTTY ?
    Thank you.
     
    #5 psytanium, Jun 9, 2014
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Putty is just a SSH client, so you can run commands as you normally would. There are no special requirements.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 cPanelMichael, Jun 10, 2014
  7. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    103
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    Thank you so much for your patience with me.

    I have used windows cmd and did the following:
    telnet server.xxxxx.com 110
    USER
    PASS
    LIST

    I was connected, logged in, and i got a list of emails it think.

    Is that what you asked me to do ?
     
    #7 psytanium, Jun 10, 2014
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Check the output from /var/log/maillog when your users report authentication failures and let us know what you see. You could actively review the output from this file as authentication failures occur with a command such as:

    Code:
    tail -f /var/log/maillog
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Jun 10, 2014
  9. jwebb117

    jwebb117 Registered

    Joined:
    Jun 10, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Website Owner
    I am having a similar problem, only it is Apple Mail that is saying the password is invalid. Nothing has changed on the server side; one day it just stopped working. If I log in through the webmail version I can get in, however.
     
    #9 jwebb117, Jun 10, 2014
  10. psytanium

    psytanium Well-Known Member

    Joined:
    Jun 6, 2014
    Messages:
    103
    Likes Received:
    1
    Trophy Points:
    18
    cPanel Access Level:
    Root Administrator
    I have added their IPs to the white list in cPhulk. Now all of them can login from Webmail and Outlook behave normally.
    But its not practical to do this procedure all the time, i think there is another solution.
     
    #10 psytanium, Jun 11, 2014
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,803
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Please see the post prior to yours for information regarding /var/log/maillog.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #11 cPanelMichael, Jun 11, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - webmail login invalid
  1. DigitalEssence

    Webmail - The login is invalid

    DigitalEssence, Aug 24, 2018, in forum: General Discussion
    Replies:
    5
    Views:
    320
    cPanelMichael
    Aug 27, 2018
  2. durangod

    New Thread Keep Webmail Feature but remove public login via browser

    durangod, Oct 18, 2018 at 10:55 PM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    21
    durangod
    Oct 19, 2018 at 10:36 AM
  3. s0c25

    Webmail login failure issue

    s0c25, Oct 10, 2018, in forum: Discusión en Español
    Replies:
    2
    Views:
    74
    cPanelLauren
    Oct 10, 2018
  4. scristopher

    Webmail slow after login - php settings perhaps?

    scristopher, Aug 21, 2018, in forum: Workarounds and Optimization
    Replies:
    1
    Views:
    195
    cPanelMichael
    Aug 22, 2018
  5. amir rahman

    Webmail error, Cant Login Squirremail, Roundcube, Horde

    amir rahman, May 18, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    673
    cPanelLauren
    May 22, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice