Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Webmail login issue after server migration

Discussion in 'E-mail Discussion' started by alimaserrat, Oct 29, 2016.

Tags:
  1. alimaserrat

    alimaserrat Registered

    Joined:
    Oct 27, 2016
    Messages:
    4
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Toronto
    cPanel Access Level:
    Root Administrator
    after migration of Cpanel from our old server to new Centos 6 server, our client with SSL can't login at their subdomain of: webmail.example.net/

    I have removed the SSL and re-added but still same issue.

    after login the page goes to blank page with 500 error. the following is the log and i'm sure i have the right user and pass..

    Code:
    [2016-10-28 23:40:41 -0700] info [cpsrvd] 72.137.xxx.x - ali@[I].net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:41:41 -0700] info [cpsrvd] 72.137.xxx.x - [EMAIL]ali@.net[/EMAIL] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:41:47 -0700] info [cpsrvd] 72.137.xxx.x - [EMAIL]ali@.net[/EMAIL]"POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:42:11 -0700] info [cpsrvd] 72.137.xxx.x - ali@[/I].net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
     
    #1 alimaserrat, Oct 29, 2016
    Last edited by a moderator: Oct 29, 2016
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    604
    Likes Received:
    42
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Please make sure you are using correct password to access webmail account.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 SysSachin, Oct 30, 2016
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,791
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you try changing the password for that email account and letting us know if authentication continues to fail? Also, browse to the "History Reports" tab in "WHM >> cPHulk Brute Force Detection" to verify if the account or IP address logging in is locked out by cPHulk Brute Force Protection feature. The option is documented at:

    cPHulk Brute Force Protection - Documentation - cPanel Documentation

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 cPanelMichael, Oct 31, 2016
(You must log in or sign up to post here.)
Loading...
Similar Threads - Webmail login issue
  1. amir rahman

    Webmail error, Cant Login Squirremail, Roundcube, Horde

    amir rahman, May 18, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    183
    cPanelLauren
    May 22, 2018
  2. GWD-74

    Disable cPanel webmail auto login?

    GWD-74, Mar 10, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    275
    cPanelMichael
    Mar 12, 2018
  3. Andriy

    Can't login to Webmail using dovecot master password

    Andriy, Jan 13, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    321
    cPanelMichael
    Mar 13, 2018
  4. Bouke

    Fail2Ban: login_log filter webmaild

    Bouke, Dec 26, 2017, in forum: Security
    Replies:
    3
    Views:
    231
    Bouke
    Dec 29, 2017
  5. Freggio

    Email inboxes disappeared from global webmail login

    Freggio, Sep 7, 2017, in forum: E-mail Discussion
    Replies:
    6
    Views:
    459
    cPanelMichael
    Sep 7, 2017

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice