The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Webmail login issue after server migration

Discussion in 'E-mail Discussions' started by alimaserrat, Oct 29, 2016.

Tags:
  1. alimaserrat

    alimaserrat Registered

    Joined:
    Oct 27, 2016
    Messages:
    4
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    Toronto
    cPanel Access Level:
    Root Administrator
    after migration of Cpanel from our old server to new Centos 6 server, our client with SSL can't login at their subdomain of: webmail.example.net/

    I have removed the SSL and re-added but still same issue.

    after login the page goes to blank page with 500 error. the following is the log and i'm sure i have the right user and pass..

    Code:
    [2016-10-28 23:40:41 -0700] info [cpsrvd] 72.137.xxx.x - ali@[I].net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
    [2016-10-28 23:41:41 -0700] info [cpsrvd] 72.137.xxx.x - [EMAIL]ali@.net[/EMAIL] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
    [2016-10-28 23:41:47 -0700] info [cpsrvd] 72.137.xxx.x - [EMAIL]ali@.net[/EMAIL]"POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
    [2016-10-28 23:42:11 -0700] info [cpsrvd] 72.137.xxx.x - ali@[/I].net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
    
     
    #1 alimaserrat, Oct 29, 2016
    Last edited by a moderator: Oct 29, 2016
  2. SysSachin

    SysSachin Well-Known Member

    Joined:
    Aug 23, 2015
    Messages:
    543
    Likes Received:
    39
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    Please make sure you are using correct password to access webmail account.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    37,173
    Likes Received:
    1,295
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you try changing the password for that email account and letting us know if authentication continues to fail? Also, browse to the "History Reports" tab in "WHM >> cPHulk Brute Force Detection" to verify if the account or IP address logging in is locked out by cPHulk Brute Force Protection feature. The option is documented at:

    cPHulk Brute Force Protection - Documentation - cPanel Documentation

    Thank you.
     
Loading...

Share This Page