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Webmail login issue after server migration

Discussion in 'E-mail Discussion' started by alimaserrat, Oct 29, 2016.

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  1. alimaserrat

    alimaserrat Registered

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    after migration of Cpanel from our old server to new Centos 6 server, our client with SSL can't login at their subdomain of: webmail.example.net/

    I have removed the SSL and re-added but still same issue.

    after login the page goes to blank page with 500 error. the following is the log and i'm sure i have the right user and pass..

    Code:
    [2016-10-28 23:40:41 -0700] info [cpsrvd] 72.137.xxx.x - [email protected][I].net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:41:41 -0700] info [cpsrvd] 72.137.xxx.x - [EMAIL][email protected][/EMAIL] "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:41:47 -0700] info [cpsrvd] 72.137.xxx.x - [EMAIL][email protected][/EMAIL]"POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
[2016-10-28 23:42:11 -0700] info [cpsrvd] 72.137.xxx.x - [email protected][/I].net "POST /login/?login_only=1 HTTP/1.1" FAILED LOGIN webmaild: user password incorrect
     
    #1 alimaserrat, Oct 29, 2016
    Last edited by a moderator: Oct 29, 2016
  2. SysSachin

    SysSachin Well-Known Member

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    Please make sure you are using correct password to access webmail account.
     
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    #2 SysSachin, Oct 30, 2016
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you try changing the password for that email account and letting us know if authentication continues to fail? Also, browse to the "History Reports" tab in "WHM >> cPHulk Brute Force Detection" to verify if the account or IP address logging in is locked out by cPHulk Brute Force Protection feature. The option is documented at:

    cPHulk Brute Force Protection - Documentation - cPanel Documentation

    Thank you.
     
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    #3 cPanelMichael, Oct 31, 2016
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