Webmail Login Success But Redirect to Roundcube Login Page

indostreamhost

Registered
Jul 7, 2020
1
0
1
Indonesia
cPanel Access Level
Root Administrator
Hello,

I have problem with Webmail and one of email address

In my case, I login to cpanel account hosting and from inside cpanel dashboard, I go to link Email Accounts. From list email address example [email protected] I click CHECK EMAIL botton and success to login to Roundcube inbox. Then I close this window.
Next I click [email protected] and CHECK EMAIL bottom and new window page redirect to Roundcube login page.
Try change password and get same result.

Does any one can help ?
 

andrew.n

Well-Known Member
Jun 9, 2020
314
68
28
EU
cPanel Access Level
Root Administrator
so what you want to achieve here? Do you want to change the password of the email account? You can do it from RoundCube and also from cPanel if you go to Email Accounts and instead of Check email you click on Manage.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,297
1,251
313
Houston
That autologin feature relies on cookies to complete, it sounds like it's saving the old session when you're attempting to log into the new account. I'm curious if loosening cookie IP validation in Tweak Settings would resolve this