SOLVED Webmail logo replacement just never works for me

unco

Active Member
Jun 17, 2010
32
5
58
Southern Pines, NC
Hi -

Over the years I've tried many, many times to customize the webmail logo through WHM, and it's never worked for me. It seems extremely straightforward, so it's frustrating that my custom logo never appears. I admit that I've even uploaded my logo to overwrite /usr/local/cpanel/base/unprotected/cpanel/images/webmail-logo.svg. Still, the end result is always that the orange webmail logo is intact. I'm beginning to feel like kind of an idiot since I can't seem to get this to work.

I've been reading here : Customization | cPanel & WHM Documentation
I've uplaoded files using WHM and I've uploaded files using SCP.

Has this happened to anyone else, and can you offer any words of advice? What can possibly be going wrong?

Thanks,
B
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,271
1,243
313
Houston
I'm confused as to how you are uploading files using WHM? Where are you uploading them to? The logo needs to be uploaded (you could theoretically even use file manager to upload it) then placed in /var/cpanel/customizations/brand/ and renamed to webmail.svg (if it's an SVG file) as the documentation states:

Root

ItemFile pathFile name
Favicon/var/cpanel/customizations/brandfavicon.ico
Logo/var/cpanel/customizations/brandlogo.svg or logo.png
Webmail logo/var/cpanel/customizations/brandwebmail.svg or webmail.png
Custom styles/var/cpanel/customizations/styled/stylenameN/A


Pending you're adding it as the root user.

  • It should also have the same ownership/permissions as the other .svg and png files in the directory.
  • You may have to create the /var/cpanel/customizations/brand/ directory if you don't have existing customizations
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,271
1,243
313
Houston
Ok, that's perfect, my apologies I was just a little confused for a second because I forgot about this portion of the interface. This is what should be present if it's customized - now the webmail logo I am actually curious about since I just added my own and don't see it and I believe I remember a conversation about this recently. You have to edit the tmpl file I believe to reference it.

I do believe the docs where you were looking did indeed say it would failover to the png but I believe that may be incorrect after looking here Guide to cPanel Interface Customization - Login Images - Developer Documentation - cPanel Documentation

Now, another thing to keep in mind is that the modern webmail does not include the Webmail logo at ALL I believe it just uses the cP logo now in Roundcube and none in Horde
 

unco

Active Member
Jun 17, 2010
32
5
58
Southern Pines, NC
I was confusing customization through WHM with what should be done using a custom theme.

I don't have much time to learn about that right now, so I just uploaded new webmail images, with the understanding that they may/will be overwritten with a future update.

I'll take a look at the cPanel theme tutorials when there's time.

By the way, how do I marked this as solved?
 
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