1. 

   liulymai Registered

   Joined:

   Aug 16, 2016

   Messages:

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   Location:

   ho chi minh

   cPanel Access Level:

   Website Owner

   Hi!
   I have a problem with webmail.
   I have a user that is trying to use their webmail, but it\'s not showing any message. But if they check their mail via Eudora, or their Sprint phone, it\'s all there. tks

    

   #1 liulymai, Aug 16, 2016
2. 

   cPanelMichael Forums Analyst

   Staff Member

   Joined:

   Apr 11, 2011

   Messages:

   43,145

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   1,754

   Trophy Points:

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   cPanel Access Level:

   Root Administrator

   Hello,
   
   It's possible the user downloaded their messages from the server via the use of POP3 in their email client. Try sending a test email to the account, and check for new messages via webmail before opening the email client.
   
   Thank you.

    

   #2 cPanelMichael, Aug 16, 2016

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