The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Webmail Not Load Properly

Discussion in 'E-mail Discussions' started by nitrodesh, Nov 25, 2014.

  1. nitrodesh

    nitrodesh Registered

    Joined:
    Nov 25, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Indonesia
    cPanel Access Level:
    Root Administrator
    Hello, anyone know how to resolve this -> after login, webmail not load properly and always logout.
    This is the screenshot
    webmail1.png
    Thank you
     
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,145
    Likes Received:
    34
    Trophy Points:
    48
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hello,

    I think there is an issues with your local end. Please try to access it from different ISP and if you are still getting this same issues then check your cPanel error logs file on your server
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
  4. nitrodesh

    nitrodesh Registered

    Joined:
    Nov 25, 2014
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Indonesia
    cPanel Access Level:
    Root Administrator
    Thank you Michael & 24x7server

    All my clients from different ISP get this issue, i investigate and found:
    if go via domain url: http://clientdomain.com/webmail
    it will redirect to webmail login : https://clientdomain.com:2096

    Login Page looks fine, but after login, all images in webmail broken / css is missing.

    but if go via server IP, https://xxx.xxxx.xxx.xx/webmail
    Webmail works fine..

    my client doesn't have https protocol, i have no idea how to fix it or redirect their clientdomain.com/webmail to /https://myserverIP/webmail
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    648
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    This shouldn't matter, but you can change the redirection settings under the "Redirection" tab in "WHM Home » Server Configuration » Tweak Settings" so that it redirects requests to the "Hostname" or "SSL Certificate Name". Let us know if that helps.

    Thank you.
     
  6. madmanmachines

    madmanmachines Well-Known Member

    Joined:
    Nov 28, 2014
    Messages:
    94
    Likes Received:
    3
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    It sounds like you are using CloudFlare nameservers with this domain, which can cause issues with cPanel session files. IIRC, CloudfFlare offers a direct link to bypass it, 'direct.domain.com/webmail'.

    Regards,
     
Loading...

Share This Page