Webmail not loading properly for 1 account

[efuzone]

Hello,

I am facing issues.. I have many cpanel users in my server. All accounts working fine and they are using their webmail.. but only one account has issues.. When customer login to webmail he see 3 webmail options whenever he select any one it is keep loading webmail not open.. Please tell me how i fix it.. It is with only one account.

 

[cPanelMichael]

Hello,

Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to load webmail applications for this account? Also, is there a large number of emails in this account's inbox?

Thank you.

 

[efuzone]

Hello,

Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to load webmail applications for this account? Also, is there a large number of emails in this account's inbox?

Thank you.

[2017-12-26 11:04:02 -0600] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 535.

I get this..

 

[rpvw]

You could try disabling the PHP-FPM service for cPanel Daemons from WHM >> Service Configuration >> Service Manager and then restarting Apache.

Let us know if that fixs the problem, if it doesn't, you can always re-enable the service.

 

[efuzone]

You could try disabling the PHP-FPM service for cPanel Daemons from WHM >> Service Configuration >> Service Manager and then restarting Apache.

Let us know if that fixs the problem, if it doesn't, you can always re-enable the service.

Hello, its fixed thanks

 

[rpvw]

If disabling the PHP-FPM service for cPanel Daemons made the web-mail work for the problem account, I hope the cPanel staff can help you configure the service in such a way that you can re-enable it, and that everything will continue to work.

 

[cPanelMichael]

Hello @efuzone,

Can you enable the "PHP-FPM service for cPanel Daemons" service again and verify if the issue reoccurs? Also, can you verify which version of cPanel is installed on this system (we fixed a similar case back in cPanel version 56)? EX:

cat /usr/local/cpanel/version

Thank you.

 

[Intekhab]

I am experiencing the same issue.

The client email account has 11,857 mails and taking 14.5gb space.

Disable and then re-enabling php-fpm for cpanel solved the issue yesterday.
But today again the client reported the same issue and killing the process for the cpanel user account solved it for now.

# tail /usr/local/cpanel/logs/php-fpm/error.log
[18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock"
[18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock"
[18-Jun-2022 00:38:46] NOTICE: fpm is running, pid 18663
[18-Jun-2022 00:38:46] NOTICE: ready to handle connections
[29-Jun-2022 00:33:42] WARNING: [pool user_xenesisb] child 9783 exited on signal 15 (SIGTERM) after 8597.983910 seconds from start
[29-Jun-2022 00:33:42] NOTICE: [pool user_xenesisb] child 6528 started
[29-Jun-2022 00:33:42] NOTICE: Terminating ...
[29-Jun-2022 00:33:42] NOTICE: exiting, bye-bye!
[29-Jun-2022 00:35:39] NOTICE: fpm is running, pid 21154
[29-Jun-2022 00:35:39] NOTICE: ready to handle connections
#

xenesisb is the cpanel username for this client.

 

[Intekhab]

I am experiencing the same issue.

The client email account has 11,857 mails and taking 14.5gb space.

Disable and then re-enabling php-fpm for cpanel solved the issue yesterday.
But today again the client reported the same issue and killing the process for the cpanel user account solved it for now.

# tail /usr/local/cpanel/logs/php-fpm/error.log
[18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock"
[18-Jun-2022 00:38:46] NOTICE: using inherited socket fd=72, "/var/cpanel/php-fpm/xenesisb/sock"
[18-Jun-2022 00:38:46] NOTICE: fpm is running, pid 18663
[18-Jun-2022 00:38:46] NOTICE: ready to handle connections
[29-Jun-2022 00:33:42] WARNING: [pool user_xenesisb] child 9783 exited on signal 15 (SIGTERM) after 8597.983910 seconds from start
[29-Jun-2022 00:33:42] NOTICE: [pool user_xenesisb] child 6528 started
[29-Jun-2022 00:33:42] NOTICE: Terminating ...
[29-Jun-2022 00:33:42] NOTICE: exiting, bye-bye!
[29-Jun-2022 00:35:39] NOTICE: fpm is running, pid 21154
[29-Jun-2022 00:35:39] NOTICE: ready to handle connections
#

xenesisb is the cpanel username for this client.

Faced the same issue today on a new server (same account, 7k emails, 12gb space)
Disable and then re-enabling php-fpm for cpanel solved it for today.