Webmail not loading properly for 1 account

efuzone

Well-Known Member
Mar 17, 2011
81
1
58
cPanel Access Level
Root Administrator
Hello,

I am facing issues.. I have many cpanel users in my server. All accounts working fine and they are using their webmail.. but only one account has issues.. When customer login to webmail he see 3 webmail options whenever he select any one it is keep loading webmail not open.. Please tell me how i fix it.. It is with only one account.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello,

Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to load webmail applications for this account? Also, is there a large number of emails in this account's inbox?

Thank you.
 

efuzone

Well-Known Member
Mar 17, 2011
81
1
58
cPanel Access Level
Root Administrator
Hello,

Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to load webmail applications for this account? Also, is there a large number of emails in this account's inbox?

Thank you.
[2017-12-26 11:04:02 -0600] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 535.

I get this..
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
466
113
UK
cPanel Access Level
Root Administrator
You could try disabling the PHP-FPM service for cPanel Daemons from WHM >> Service Configuration >> Service Manager and then restarting Apache.

Let us know if that fixs the problem, if it doesn't, you can always re-enable the service.
 
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efuzone

Well-Known Member
Mar 17, 2011
81
1
58
cPanel Access Level
Root Administrator
You could try disabling the PHP-FPM service for cPanel Daemons from WHM >> Service Configuration >> Service Manager and then restarting Apache.

Let us know if that fixs the problem, if it doesn't, you can always re-enable the service.
Hello, its fixed thanks
 

rpvw

Well-Known Member
Jul 18, 2013
1,101
466
113
UK
cPanel Access Level
Root Administrator
If disabling the PHP-FPM service for cPanel Daemons made the web-mail work for the problem account, I hope the cPanel staff can help you configure the service in such a way that you can re-enable it, and that everything will continue to work.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,226
463
Hello @efuzone,

Can you enable the "PHP-FPM service for cPanel Daemons" service again and verify if the issue reoccurs? Also, can you verify which version of cPanel is installed on this system (we fixed a similar case back in cPanel version 56)? EX:

Code:
cat /usr/local/cpanel/version
Thank you.