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Webmail not loading properly for 1 account

Discussion in 'E-mail Discussions' started by efuzone, Dec 26, 2017.

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  1. efuzone

    efuzone Active Member

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    Hello,

    I am facing issues.. I have many cpanel users in my server. All accounts working fine and they are using their webmail.. but only one account has issues.. When customer login to webmail he see 3 webmail options whenever he select any one it is keep loading webmail not open.. Please tell me how i fix it.. It is with only one account.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any output to /usr/local/cpanel/logs/error_log when attempting to load webmail applications for this account? Also, is there a large number of emails in this account's inbox?

    Thank you.
     
  3. efuzone

    efuzone Active Member

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    [2017-12-26 11:04:02 -0600] info [cpsrvd] Internal Server Error: "-" 500 The cPanel Server operation timed out at cpsrvd.pl line 535.

    I get this..
     
  4. rpvw

    rpvw Well-Known Member

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    You could try disabling the PHP-FPM service for cPanel Daemons from WHM >> Service Configuration >> Service Manager and then restarting Apache.

    Let us know if that fixs the problem, if it doesn't, you can always re-enable the service.
     
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  5. efuzone

    efuzone Active Member

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    Hello, its fixed thanks
     
  6. rpvw

    rpvw Well-Known Member

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    If disabling the PHP-FPM service for cPanel Daemons made the web-mail work for the problem account, I hope the cPanel staff can help you configure the service in such a way that you can re-enable it, and that everything will continue to work.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @efuzone,

    Can you enable the "PHP-FPM service for cPanel Daemons" service again and verify if the issue reoccurs? Also, can you verify which version of cPanel is installed on this system (we fixed a similar case back in cPanel version 56)? EX:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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