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Webmail not loading

Discussion in 'E-mail Discussion' started by tdot, Mar 5, 2018.

  1. tdot

    tdot Active Member

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    When I try to access webmail via example.com:2096 or directly through cpanel. It seems to timeout. I've tried it for all domains/accounts but still have the same issue.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Is it possible your ISP or router rules are blocking outgoing connections to the server over port 2096? You could try accessing "webmail.domain.tld" to see if access to webmail works over port 80.

    Thank you.
     
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  3. tdot

    tdot Active Member

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    Port TCP 2096 is definitely open in my server firewall. I've not added a record for 'webmail.domain.tld' in my DNS so I cant check that. Nothing on my home connection is blocking it either.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    You can verify that ports 2095 and 2096 are listening for connections with a command like this on the cPanel server:

    Code:
    netstat -lnp | grep :209
    The output should look like this:

    Code:
    # netstat -lnp | grep :209
    tcp        0      0 0.0.0.0:2095            0.0.0.0:*               LISTEN      21002/cpsrvd (SSL)
    tcp        0      0 0.0.0.0:2096            0.0.0.0:*               LISTEN      21002/cpsrvd (SSL)  
    Also, are you using a CDN such as CloudFlare for this domain name? Or, can you reproduce the issue when accessing the IP address directly (e.g. htxxs://$IP:2096)?

    Thank you.
     
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