Webmail Not loading

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
6,923
912
313
cPanel Access Level
Root Administrator
Hey there! It sounds like this is a DNS problem with the hostname. If your hostname was not reset properly or doesn't resolve, it can revert to the automatically-generated cprapid domain. Can you check the hostname on your server directly with the "hostname" command to see what that shows, and then check and make sure there is DNS configured for the hostname?
 

hmaddy

Well-Known Member
May 6, 2020
178
19
18
Chennai
cPanel Access Level
Root Administrator
Yes, cpanel and whm loading with same hostname and its ping well. but webmail not loading

service cpanel restart then it will work for 2 minutes. again its goes down.