Webmail Not loading

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
14,307
2,237
363
cPanel Access Level
Root Administrator
Hey there! It sounds like this is a DNS problem with the hostname. If your hostname was not reset properly or doesn't resolve, it can revert to the automatically-generated cprapid domain. Can you check the hostname on your server directly with the "hostname" command to see what that shows, and then check and make sure there is DNS configured for the hostname?
 

kodeslogic

Well-Known Member
PartnerNOC
Apr 26, 2020
549
255
138
IN
cPanel Access Level
Root Administrator
Is your hostname resolving to the server IP?
 

hmaddy

Well-Known Member
May 6, 2020
350
39
28
Chennai
cPanel Access Level
Root Administrator
Yes, cpanel and whm loading with same hostname and its ping well. but webmail not loading

service cpanel restart then it will work for 2 minutes. again its goes down.