Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Webmail outgoing message to gmail error

Discussion in 'E-mail Discussion' started by hangul, Dec 4, 2018.

  1. hangul

    hangul Registered

    Joined:
    Dec 4, 2018
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Myanmar
    cPanel Access Level:
    Root Administrator
    Hello.

    I buy vps install whm and buy cpanel license. After installing whm all are work. but the webmail to gmail is not work. gmail to webmail is ok. also webmail to webmail is work.

    I think my problem is outgoing message to gmail. What i am wrong. Can you guide me the right configuration method.

    My host name is server.example.com
    [Removed - Please upload images directly to the thread as attachments]

    My
     
  2. Shood

    Shood Well-Known Member

    Joined:
    Aug 12, 2015
    Messages:
    67
    Likes Received:
    14
    Trophy Points:
    83
    Location:
    Middle East
    cPanel Access Level:
    Root Administrator
    Hello @hangul
    If your email doesn't deliver to Gmail so may also doesn't deliver to many others like: Hotmail, Yahoo...etc
    If so, you have to make sure that you have a valid PTR, SPF or DKIM, this Documentation may help you.

    Also you can always take a look at exim log to find the reason, for sample:
    If you send an email from [yourrmail@yourserver.ltd] to [address@gmail.com] run this:
    Code:
    exigrep yourmail /var/log/exim_mainlog
    Only replace yourmail in this code with your actual or gmail address
     
    hangul likes this.
  3. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,838
    Likes Received:
    275
    Trophy Points:
    193
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    As noted by @Shood checking the exim logs or even the mail delivery report from within cPanel would be helpful to know specifically why the email is not being able to be sent.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. hangul

    hangul Registered

    Joined:
    Dec 4, 2018
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Myanmar
    cPanel Access Level:
    Root Administrator
    I found this message.

    Code:
    [root@cpanel20621598 ~]# exigrep test@example.com /var/log/exim_mainlog
    2018-12-07 05:59:12 1gV9AO-0001Nq-9O <= cpanel@example.com H=(localhost.localdomain) [127.0.0.1]:46106 P                               =esmtp S=50669 id=1544162352.5yNz94hDILCKNQIZ@cpanel20621598.vultr.com T="[example.com] Email configurat                               ion settings for \342\200\234test@example.com\342\200\235." for test@example.com
    2018-12-07 05:59:12 1gV9AO-0001Nq-9O => test <test@example.com> R=virtual_user T=dovecot_virtual_deliver                               y C="250 2.0.0 <test@example.com> +NUbFjAMClzPFAAA1FIQxA Saved"
    2018-12-07 05:59:12 1gV9AO-0001Nq-9O Completed
    
    +++ 1gV9Bm-0001Pn-Hg has not completed +++
    2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg <= test@example.com H=(cpanel20621598.vultr.com) [::1]:57852 P=esmt                               pa A=dovecot_login:test@example.com S=608 id=0917c3046d454071e4f313c58fcb092d@example.com T="Hello" f                               or someusr@gmail.com
    2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@cPusr.                               com
    2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg SMTP connection outbound 1544162438 1gV9Bm-0001Pn-Hg example.com cy                               beroot1@gmail.com
    2018-12-07 06:02:45 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [74.125.24.26] Connection timed out
    2018-12-07 06:04:53 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
    2018-12-07 06:07:00 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
    2018-12-07 06:09:07 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
    2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
    2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (110                               ): Connection timed out
    2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@cPusr.                               com
    2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (-53                               ): retry time not reached for any host for 'gmail.com'
    2018-12-07 06:35:32 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@cPusr.                               com
    2018-12-07 06:37:40 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [172.217.194.26] Connection timed out
    2018-12-07 06:39:47 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
    2018-12-07 06:41:54 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
    2018-12-07 06:44:01 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
    2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
    :
    2018-12-07 05:59:12 1gV9AO-0001Nq-9O <= cpanel@example.com H=(localhost.localdomain) [127.0.0.1]:46106 P=esmtp S=50669 id=1544162352.5yNz94hDILCKNQIZ@cpanel20621598.vultr.com T="[example.com] Email configuration settings for \342\200\234test@example.com\342\200\235." for test@example.com
    2018-12-07 05:59:12 1gV9AO-0001Nq-9O => test <test@example.com> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <test@example.com> +NUbFjAMClzPFAAA1FIQxA Saved"
    2018-12-07 05:59:12 1gV9AO-0001Nq-9O Completed
    
    +++ 1gV9Bm-0001Pn-Hg has not completed +++
    2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg <= test@example.com H=(cpanel20621598.vultr.com) [::1]:57852 P=esmtpa A=dovecot_login:test@example.com S=608 id=0917c3046d454071e4f313c58fcb092d@example.com T="Hello" for someusr@gmail.com
    2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@example.com
    2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg SMTP connection outbound 1544162438 1gV9Bm-0001Pn-Hg example.com someusr@gmail.com
    2018-12-07 06:02:45 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [74.125.24.26] Connection timed out
    2018-12-07 06:04:53 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
    2018-12-07 06:07:00 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
    2018-12-07 06:09:07 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
    2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
    2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
    2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@example.com
    2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'gmail.com'
    2018-12-07 06:35:32 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com S=test@example.com
    2018-12-07 06:37:40 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [172.217.194.26] Connection timed out
    2018-12-07 06:39:47 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
    2018-12-07 06:41:54 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
    2018-12-07 06:44:01 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
    2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
    2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg == someusr@gmail.com R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
    
    
    My Domain DNS
    - Removed -

    What i need to fix it?
    Thanks.
     

    Attached Files:

    #4 hangul, Dec 7, 2018 at 12:50 AM
    Last edited by a moderator: Dec 7, 2018 at 4:04 AM
  5. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,838
    Likes Received:
    275
    Trophy Points:
    193
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @hangul

    After taking a look at the DNS records for the domain name provided in the screenshot I found that the PTR record associated with the domain's IP does not properly resolve. This would result in many email service providers blocking your mail including gmail.


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. hangul

    hangul Registered

    Joined:
    Dec 4, 2018
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Myanmar
    cPanel Access Level:
    Root Administrator
    Can you give me the right ways to resolve the DNS records.? Give me Articles links or Youtube link. Thanks.
     
  7. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    3,838
    Likes Received:
    275
    Trophy Points:
    193
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice