Webmail outgoing message to gmail error

[hangul]

Hello.

I buy vps install whm and buy cpanel license. After installing whm all are work. but the webmail to gmail is not work. gmail to webmail is ok. also webmail to webmail is work.

I think my problem is outgoing message to gmail. What i am wrong. Can you guide me the right configuration method.

My host name is server.example.com
[Removed - Please upload images directly to the thread as attachments]

My

 

[Shood]

Hello @hangul
If your email doesn't deliver to Gmail so may also doesn't deliver to many others like: Hotmail, Yahoo...etc
If so, you have to make sure that you have a valid PTR, SPF or DKIM, this Documentation may help you.

Also you can always take a look at exim log to find the reason, for sample:
If you send an email from [[email protected]] to [[email protected]] run this:

exigrep yourmail /var/log/exim_mainlog

Only replace yourmail in this code with your actual or gmail address

 

[cPanelLauren]

As noted by @Shood checking the exim logs or even the mail delivery report from within cPanel would be helpful to know specifically why the email is not being able to be sent.

Thanks!

 

[hangul]

I found this message.

[[email protected] ~]# exigrep [email protected] /var/log/exim_mainlog
2018-12-07 05:59:12 1gV9AO-0001Nq-9O <= [email protected] H=(localhost.localdomain) [127.0.0.1]:46106 P                               =esmtp S=50669 [email protected] T="[example.com] Email configurat                               ion settings for \342\200\[email protected]\342\200\235." for t[email protected]
2018-12-07 05:59:12 1gV9AO-0001Nq-9O => test <[email protected]> R=virtual_user T=dovecot_virtual_deliver                               y C="250 2.0.0 <[email protected]> +NUbFjAMClzPFAAA1FIQxA Saved"
2018-12-07 05:59:12 1gV9AO-0001Nq-9O Completed

+++ 1gV9Bm-0001Pn-Hg has not completed +++
2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg <= [email protected] H=(cpanel20621598.vultr.com) [::1]:57852 P=esmt                               pa A=dovecot_login:[email protected] S=608 [email protected] T="Hello" f                               or [email protected]
2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com [email protected]                               com
2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg SMTP connection outbound 1544162438 1gV9Bm-0001Pn-Hg example.com cy                               [email protected]
2018-12-07 06:02:45 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [74.125.24.26] Connection timed out
2018-12-07 06:04:53 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
2018-12-07 06:07:00 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
2018-12-07 06:09:07 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (110                               ): Connection timed out
2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com [email protected]                               com
2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53                               ): retry time not reached for any host for 'gmail.com'
2018-12-07 06:35:32 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com [email protected]                               com
2018-12-07 06:37:40 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [172.217.194.26] Connection timed out
2018-12-07 06:39:47 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
2018-12-07 06:41:54 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
2018-12-07 06:44:01 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
:
2018-12-07 05:59:12 1gV9AO-0001Nq-9O <= [email protected] H=(localhost.localdomain) [127.0.0.1]:46106 P=esmtp S=50669 [email protected] T="[example.com] Email configuration settings for \342\200\[email protected]\342\200\235." for [email protected]
2018-12-07 05:59:12 1gV9AO-0001Nq-9O => test <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <[email protected]> +NUbFjAMClzPFAAA1FIQxA Saved"
2018-12-07 05:59:12 1gV9AO-0001Nq-9O Completed

+++ 1gV9Bm-0001Pn-Hg has not completed +++
2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg <= [email protected] H=(cpanel20621598.vultr.com) [::1]:57852 P=esmtpa A=dovecot_login:[email protected] S=608 [email protected] T="Hello" for [email protected]
2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com [email protected]
2018-12-07 06:00:38 1gV9Bm-0001Pn-Hg SMTP connection outbound 1544162438 1gV9Bm-0001Pn-Hg example.com [email protected]
2018-12-07 06:02:45 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [74.125.24.26] Connection timed out
2018-12-07 06:04:53 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
2018-12-07 06:07:00 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
2018-12-07 06:09:07 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
2018-12-07 06:11:15 1gV9Bm-0001Pn-Hg == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out
2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com [email protected]
2018-12-07 06:18:29 1gV9Bm-0001Pn-Hg == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (-53): retry time not reached for any host for 'gmail.com'
2018-12-07 06:35:32 1gV9Bm-0001Pn-Hg Sender identification U=cPusr D=example.com [email protected]
2018-12-07 06:37:40 1gV9Bm-0001Pn-Hg H=gmail-smtp-in.l.google.com [172.217.194.26] Connection timed out
2018-12-07 06:39:47 1gV9Bm-0001Pn-Hg H=alt1.gmail-smtp-in.l.google.com [74.125.195.27] Connection timed out
2018-12-07 06:41:54 1gV9Bm-0001Pn-Hg H=alt2.gmail-smtp-in.l.google.com [64.233.179.26] Connection timed out
2018-12-07 06:44:01 1gV9Bm-0001Pn-Hg H=alt3.gmail-smtp-in.l.google.com [74.125.129.27] Connection timed out
2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg H=alt4.gmail-smtp-in.l.google.com [74.125.138.27] Connection timed out
2018-12-07 06:46:09 1gV9Bm-0001Pn-Hg == [email protected] R=dkim_lookuphost T=dkim_remote_smtp defer (110): Connection timed out

My Domain DNS
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What i need to fix it?
Thanks.

 

[cPanelLauren]

Hi @hangul

After taking a look at the DNS records for the domain name provided in the screenshot I found that the PTR record associated with the domain's IP does not properly resolve. This would result in many email service providers blocking your mail including gmail.


Thanks!

 

[hangul]

Can you give me the right ways to resolve the DNS records.? Give me Articles links or Youtube link. Thanks.

 

[cPanelLauren]

Hello,


Actually it's more than likely you will not be able to resolve the issue with the PTR yourself. In most cases you'll need to discuss this with your provider as they don't typically delegate access to make these changes. In the event that you do indeed have access to do this the following documentation provides great information How to Configure Reverse DNS for BIND in WHM - cPanel Knowledge Base - cPanel Documentation

Thanks!