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webmail problem

Discussion in 'E-mail Discussion' started by ichbinkubik, Oct 11, 2009.

  1. ichbinkubik

    ichbinkubik Registered

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    I have a problem with RoundCube in my cPanel.
    RC show and receive letters, but don't send them. When I try to send a letter, RC show message "sending", but don't send it and stay so a long time.

    What should I do to fix that problem?
     
  2. thewebhosting

    thewebhosting Well-Known Member

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    Is there any error message are you received at your end while sending the mail? Also check the error logs from the /var/log/exim_mainlog. This can be done if you have an root access to the server.
     
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  3. nzservers

    nzservers Well-Known Member

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    Same problem here and no error msgs.
     
  4. jarodlwk

    jarodlwk Active Member

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    roundcube won't send emails

    i'm facing the same problem. roundcube won't send emails.
     
  5. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Please check what is being logged in the RoundCube error log; this can be done by using root SSH access to monitor the RoundCube error log using the following command, followed by re-testing RoundCube in webmail to try sending (so that it logs the error detail again):
    Code:
    # tail -fvn0 /var/cpanel/roundcube/log/errors
    If you wanted to check the log file and be able to scroll up and down, you may also use your preferred text viewer or editor; you can safely view the log using "less" via root SSH access:
    Code:
    # less /var/cpanel/roundcube/log/errors
    If possible, please copy and paste the specific error detail that is logged; with this information we can better diagnose the issue and assist further. :)
     
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  6. nzservers

    nzservers Well-Known Member

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    [13-Oct-2009 07:39:07] STARTTLS failed ():
    [13-Oct-2009 07:44:37] Invalid response code received from server (421):
    [13-Oct-2009 07:44:37] Invalid response code received from server (-1):
    [13-Oct-2009 07:44:37 +1300] SMTP Error: SMTP error: Authentication failure: STARTTLS failed (Code: ) in /usr/local/cpanel/base/3rdparty/roundcube/program/steps/mail/func.inc on line 1248 (POST /3rdparty/roundcube/index.php?_task=mail&_action=send)
     
  7. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    For the above log detail, please use the following script to attempt an automated repair via root SSH access:
    Code:
    # /scripts/autorepair net_smtp_fix
    The following older thread and post from earlier this year contains some additional information for reference:
    http://forums.cpanel.net/f5/problem-roundcube-installed-when-updated-newest-current-release-106101.html#post487169
     
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  8. nzservers

    nzservers Well-Known Member

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    That fixed it, thanks Don.
     
  9. ichbinkubik

    ichbinkubik Registered

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    Dankeschoen

    Thanks. A command really fixed the problem.
     
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