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WebMail problems...

Discussion in 'E-mail Discussions' started by capoinfra, Jul 15, 2008.

  1. capoinfra

    capoinfra Well-Known Member

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    Hello All.

    I have a problem with webmail.

    Happens with horde, squirrelmail and roundcube.

    In horde this is the error: Login failed because your username or password was entered incorrectly.

    In squirrelmail is: ERROR: Connection dropped by IMAP server.

    In round cube is: white screen

    I tried to fix with these commands:

    1001 Jul.15 16:57 / scripts / fixcommonproblems
    1002 Jul.15 17:04 / scripts / xinetd restartsrv
    1003 Jul.15 17:06 / scripts / restartsrv cppop
    1004 Jul.15 17:07 / scripts / restartsrv_imap
    1005 Jul.15 17:08 service restart exim
    1006 Jul.15 17:09 / scripts / restartsrv_cppop
    1007 Jul.15 17:10 / scripts / fixeverything
    1008 Jul.15 17:36 / etc / rc.d / init.d / courier-imap restart
    1011 Jul.15 17:59 killall -9 xinetd pop3
    1012 Jul.15 17:59 / scripts / restartsrv cppop
    1013 Jul.15 18:00 / scripts / xinetd restartsrv
    1014 Jul.15 18:01 / scripts / mailperm

    This happens only with this domain, in others (in the same server) works well.

    The disk quota is not exceded for the domain (the mailbox have enought free space)

    Note: Is an important delay after I select the client to be used. (squirre, horde, etc)

    I have read several posts in this forum about this problem, but I could not fix it.

    I really apreciate if somebody can help me to fix this problem.

    I don't know how to fix it.

    Thanks!
     
  2. MethOd63

    MethOd63 Active Member

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    Maybe you must fix mailbox permisions i WHM. Try it.
     
  3. capoinfra

    capoinfra Well-Known Member

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    Hello.

    Thank you.

    How to fix mailbox permisions from WHM, please?
     
  4. DevilSun

    DevilSun Member

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    It's located under Email->Repair Mailbox permissions

    Or log into the server via ssh as root and run:
    /scripts/fixcommonproblems
     
  5. capoinfra

    capoinfra Well-Known Member

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    I tried that script and many others but didn't work.

    Finally, a cPanel professional tech solved this problem.

    Thank you. :)
     
  6. thewebhosting

    thewebhosting Well-Known Member

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    Can you tell what they have done to fix this?
     
  7. capoinfra

    capoinfra Well-Known Member

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    The tech ran the following commands:

    936 Jul.18 00:40 cd /etc/xinetd.d
    937 Jul.18 00:40 ls
    938 Jul.18 00:40 telnet localhost 110
    939 Jul.18 00:40 rpm -qa|grep courier
    940 Jul.18 00:41 rpm -e courier-authlib-devel courier-authlib-pipe courier-imap courier-authlib
    941 Jul.18 00:41 /scripts/courierup --force
    942 Jul.18 00:43 ps x
    943 Jul.18 00:43 telnet localhost 110
    944 Jul.18 00:45 /scripts/fixpop
    945 Jul.18 00:46 telnet localhost 110
    946 Jul.18 00:50 telnet localhost 110
    947 Jul.18 00:51 /scripts/whoowns domain_name.com
    948 Jul.18 00:51 cd /home/domain_user
    949 Jul.18 00:52 cd mail
    950 Jul.18 00:52 ls
    951 Jul.18 00:52 cd ..
    952 Jul.18 00:52 cd etc
    953 Jul.18 00:52 ls
    954 Jul.18 00:52 cd mega*
    955 Jul.18 00:52 ls
    956 Jul.18 00:52 ls -la
    957 Jul.18 00:52 vi passwd
    958 Jul.18 00:52 vi shadow
    959 Jul.18 00:52 cd ../../mail
    960 Jul.18 00:52 ls
    961 Jul.18 00:52 cd mega*
    962 Jul.18 00:52 ls
    963 Jul.18 00:52 cd jesus*
    964 Jul.18 00:52 ls
    965 Jul.18 00:52 ls -la
    966 Jul.18 00:52 cd ..
    967 Jul.18 00:52 ls -la
    968 Jul.18 00:52 /scripts/mailperm --force
    969 Jul.18 00:59 telnet localhost 110
    970 Jul.18 01:00 quota domain_user
    971 Jul.18 01:00 cd /var/log
    972 Jul.18 01:00 tail maillog
    973 Jul.18 01:01 df
    974 Jul.18 01:02 tail maillog
    975 Jul.18 01:02 tail maillog
    976 Jul.18 01:02 tail maillog
    977 Jul.18 01:02 tail maillog
    978 Jul.18 01:02 tail maillog
    979 Jul.18 01:02 tail maillog
    980 Jul.18 01:02 tail maillog
    981 Jul.18 01:02 tail maillog
    982 Jul.18 01:02 tail maillog
    983 Jul.18 01:02 tail maillog
    984 Jul.18 01:02 tail maillog
    985 Jul.18 01:02 tail maillog
    986 Jul.18 01:02 ls
    987 Jul.18 01:02 cd /home
    988 Jul.18 01:02 ls
    989 Jul.18 01:02 quota domain_user
    990 Jul.18 01:02 cd domain_user
    991 Jul.18 01:02 ls
    992 Jul.18 01:02 cd etc
    993 Jul.18 01:02 ls
    994 Jul.18 01:02 cd mega*
    995 Jul.18 01:02 ls -la
    996 Jul.18 01:02 touch /var/cpanel/users/*
    997 Jul.18 01:02 /scripts/updateuserdomains
    998 Jul.18 01:03 telnet localhost 110
    999 Jul.18 01:04 telnet localhost 110
    1000 Jul.18 01:09 exit
    1001 Jul.19 11:49 history

    Regars,
    Capo Infra.-
     
  8. thewebhosting

    thewebhosting Well-Known Member

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    Thanks for the information. :)
     
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