SOLVED Webmail reset lost password

Fbarajas

Well-Known Member
Jul 15, 2004
57
4
158
Playa del Carmen, Mexico
Hi!

When one of my email users loose their password, and try to use the "Password Recovery" link on the webmail login screen (for example, webmail.example.com/resetpass?start=1) they fill in their mail in the "username" field, they click on the "reset password " button, and they get asked for:

Complete your contact email address below to receive your security code.
Contact Email Address (hint: )


In the hint it shows something like [email protected]

When I fill an external address to get my lost password, I get the following error:

"The email address you provided does not match our records."

Where can I register a mail for lost password, or how shoud I use this feature?

Thanks!




 
Last edited by a moderator:

Fbarajas

Well-Known Member
Jul 15, 2004
57
4
158
Playa del Carmen, Mexico
OK, thanks, I tried, only works with the first email. Even if I put a "secondary mail", the system can't send me my lost credentials to the secondary mail.

Anyway, it's working now using the first mail.
 
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