Hi!
When one of my email users loose their password, and try to use the "Password Recovery" link on the webmail login screen (for example, webmail.example.com/resetpass?start=1) they fill in their mail in the "username" field, they click on the "reset password " button, and they get asked for:
Complete your contact email address below to receive your security code.
Contact Email Address (hint: )
In the hint it shows something like [email protected]
When I fill an external address to get my lost password, I get the following error:
"The email address you provided does not match our records."
Where can I register a mail for lost password, or how shoud I use this feature?
Thanks!
When one of my email users loose their password, and try to use the "Password Recovery" link on the webmail login screen (for example, webmail.example.com/resetpass?start=1) they fill in their mail in the "username" field, they click on the "reset password " button, and they get asked for:
Complete your contact email address below to receive your security code.
Contact Email Address (hint: )
In the hint it shows something like [email protected]
When I fill an external address to get my lost password, I get the following error:
"The email address you provided does not match our records."
Where can I register a mail for lost password, or how shoud I use this feature?
Thanks!
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