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Webmail - sending issues

Discussion in 'E-mail Discussions' started by PDW, Feb 23, 2009.

  1. PDW

    PDW Well-Known Member

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    I have done some replies to similar issues tonight, but here is my full issue and problem.

    I have been going through all the posts and tried pretty much all of them regarding this
    error I am getting from squirellMail and Horde, I dont get any error from Roundcube it just doesn't send. Logging in is ok, but sending mail doesn't work:

    SquirellMail error -
    Authentication failed
    535 Incorrect authentication data

    Horde error -
    There was an error sending your message: authentication failure [SMTP: Invalid response code received from server (code: 535, response: Incorrect authentication data)]

    The Email log states:
    2009-02-23 21:53:54 fixed_login authenticator failed for localhost [127.0.0.1]: 535 Incorrect authentication data (set_id=test@thisdomain.com)

    I am using the following -
    cPanel 11.24.7-E34209 - WHM 11.24.4 - X 3.9
    CENTOS 5.2 i686 on standard
    PHP 5.2.4
    APF firewall

    I have done the following with no change no results:
    Went down to stable version of Cpanel

    Checked folder permissions of test domain user/etc/ user/etc/domainname/ user/etc/domainname/shadow

    Checked user group and owner of said folder

    Force updated exim

    ran fixeverything

    checked for demo accounts - none and disabled
    Turned smtp tweak off, tested, turned it back on tested.
    Changes users password
    /scripts/mailperm
    Confirmed entry in /etc/localdomains

    The only thing that did do anything -
    In SquirellMail /usr/local/cpanel/base/3rdparty/squirrelmail/config/config.php
    changed $useSendmail = false;
    Change it to true and was then able to send out email from that program, but nothing works for the other programs.

    Any other suggestions?
     
    #1 PDW, Feb 23, 2009
  2. PDW

    PDW Well-Known Member

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    2 more trouble shooting things done that led to a few other questions.

    Ran /scripts/fixwebmail

    chmod: cannot access `/usr/local/etc/cpanel/base/webmail/data': No such file or directory
    If I go to usr/local/etc/ theres not much there. I do however find the cpanel files under /usr/local/etc/cpanel/ going to base, and then webmail there is NO data file, nor data folder.

    I have ran cpanel update in force mode several times
     
    #2 PDW, Feb 23, 2009
  3. JPC-Martin

    JPC-Martin Active Member
    PartnerNOC

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    Are you facing this problem for your all email accounts or for only one ? Reset the email account password and try.
     
    #3 JPC-Martin, Feb 24, 2009
  4. PDW

    PDW Well-Known Member

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    It appears all of the accounts, and yes Ive re-set the password for the ones I have been testing
     
    #4 PDW, Feb 24, 2009
  5. IndoUSHosting

    IndoUSHosting Registered

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    We too are facing the same problem.

    Permissions are fine, now digging further to see whats going on! Will update the ticket once the problem is solved.
     
    #5 IndoUSHosting, Jul 16, 2009
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Have you tried /scripts/upcp --force yet?
     
    #6 cPanelDavidG, Jul 17, 2009
  7. mjlunn

    mjlunn Registered

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    Mail Issues - Webmail and Phone

    I have ran both scripts mentioned.

    Cannot send mail from cell phone or webmail.

    Mike
     
    #7 mjlunn, Jul 18, 2009
  8. braweb

    braweb Member

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    Same Problem

    Hello,

    We have same problem here, we installed this server this weekend. When we are trying to send an email it just handle the browser and never response.

    Thank you!
     
    #8 braweb, Jul 28, 2009
  9. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Try checking WHM -> Security -> Security Center -> cPHulk Brute Force Protection and see if your server's IP is listed under Brutes. If yes, remove it and you may consider adding your server's IP to the trusted IPs list to prevent this from happening again (if this is the cause of the issue).
     
    #9 cPanelDavidG, Jul 28, 2009
  10. hbidad

    hbidad Well-Known Member

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    The problem is when you have "Allow mail account authentication using the password of the domain owner's account" enabled, webmail logs you in, but attempts to use the cPanel account password via SMTP. Hence your problem
     
    #10 hbidad, Jul 31, 2009
  11. Q-ball

    Q-ball Registered

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    Thanks, this fixed my problem.

     
    #11 Q-ball, Aug 18, 2009
  12. shengzhongbell

    shengzhongbell Registered

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    I also have the same problem, I wonder where to disable or enable this option?
    In the cpanel or WHM? I can not find it anywhere....
     
    #12 shengzhongbell, Aug 18, 2009
  13. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    This setting is in WHM -> Server Configuration -> Tweak Settings.
     
    #13 cPanelDavidG, Aug 18, 2009
  14. shengzhongbell

    shengzhongbell Registered

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    Hi, Thanks for the reply, I have done as you said. But I still have the problem when I using horde. I have created two email accounts (info@domainname.com & admin@domainname.com) in one of my dedicated server accout: account1. (Note I didn't create email accout:account1@domainname.com) And every time I login to the webmail, when I click new mail or reply mail from my email accout info or admin, the Identity (default identity) is always using the server accout (account1) rather than the email address, which I didn't create such email address in the cpanel, and I can't change the sender here to info@domainname.com or admin@domainname.com)


    And I always get error:


    There was an error sending your message: Failed to add recipient: test@gmail.com [SMTP: Invalid response code received from server (code: 550, response: Verification failed for <account1@domainname.com> No such person at this address Sender verify failed)]

    Any help please!
     
    #14 shengzhongbell, Aug 18, 2009
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