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Webmail... set default

Discussion in 'E-mail Discussions' started by hostserve, Apr 29, 2008.

  1. hostserve

    hostserve Well-Known Member

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    Good afternoon,

    I was wondering if there is a way to tell cpanel what webmail program should be the default webmail program and if there is a way to set it so that when a client goes to www.domain.tld/webmail/ that after they put in their username and password they are automatically taken directly into the webmail app rather than giving them too many options to see or use or break things..???
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Why not disable the webmail applications you do not want them to use? That screen does provide webmail users with some very useful functionality such as the ability to set up server-side mail filters, forwarding etc. without even having to contact the cPanel account holder - let alone your coompany.
     
  3. hostserve

    hostserve Well-Known Member

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    Saddly, not all customers have the technical skill set to manage and handle those options.

    It is also very common for customers to just want plain webmail without any confussion... and too many choices these days leads to confussion... maybe we have some uneducated customers...
     
  4. wilburburns

    wilburburns Member

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    Hostserve,

    I agree completely with you. I would like this option also.

    I have two completely different Client Bases.

    Base1: Clients manage their entire site and hosting environment. Essentially, I am the WebHost only, and they handle the rest.

    Base2: Clients Do nothing but check their e-mail. They don't know how, and typically don't want to know how to do anything on their hosting environment. These Clients are perfectly happy when I take care of their problems and simplicity is Key.

    This is where the problem arises with cpanelDavidG's suggestion.
    Client Base1 likes having the option of using their choice of Webmail Clients, and I don't want to take that away from them. However, Client Base2 would use any Webmail Client I choose to maintain for them, but doesn't want to choose at each login..

    Cliff
     
  5. user102

    user102 Member

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    Default Webmail Client - Enhancement Needed

    See this posting regarding Enhancement Request for Webmail Client Default Selection at time of Email Account Creation........

    http://forums.cpanel.net/showthread.php?t=78156

    Be sure to go to the Bugzilla Request and VOTE.....
     
  6. SageBrian

    SageBrian Well-Known Member

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    Yes. That's most of my clients.
    For some, I have setup a generic SquirrelMail install on the server. I mainly did that due to firewall issues with 2095/2096 ports. But it also gave them simplicity.

    Perhaps the easiest way to do this would be in Packages?
    Currently, in feature manager, we only have a 'Webmail' option.
    What if that was changed to show all programs, like:
    Webmail - Horde
    Webmail - RoundCube
    Webmail - SqMail

    Then we can create a few different packages with certain features.
    This allows us to judge what that specific client needs. Some need the Horde features, but others don't purge deleted from Horde. Others might think RoundCube is great.

    So, maybe it's just a 'simple' tweak in the Feature Manager for packages that cPanel can add.
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Currently, you can set this server-wide. However, I see your point to how this may be useful to set on a per-package basis.

    Looking through all the webmail-related feature requests, I did not see one that was close to what you mention. As a result, I recommend submitting an official feature request for this at:

    http://bugzilla.cPanel.net
     
  8. SageBrian

    SageBrian Well-Known Member

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    Bug 6861 has been added to the database
     
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