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Webmail setup

Discussion in 'E-mail Discussion' started by jimlongo, Aug 16, 2017.

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  1. jimlongo

    jimlongo Well-Known Member

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    According to the documentation I should be able to access webmail at

    However when I do that and enter the email and password the page refreshes with the following (I've lessened the opacity of the bg image so you can see what's behind it).
    - Removed -
     
    #1 jimlongo, Aug 16, 2017
    Last edited by a moderator: Aug 17, 2017
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    From the screenshot, it appears to be related to session ID, but please go through the logs once and paste it here. The cpanel log can be found in /usr/local/cpanel/logs/error_logs
     
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    #2 24x7server, Aug 17, 2017
  3. tmcstom

    tmcstom Member

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    #3 tmcstom, Aug 17, 2017
    cPanelMichael likes this.
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The links in the previous post should help address this issue. Let us know if you have any additional questions.

    Thank you.
     
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    #4 cPanelMichael, Aug 17, 2017
  5. jimlongo

    jimlongo Well-Known Member

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    Thanks tmcstom, I setup a CNAME record at Cloudflare so that mail points to vps.mydomain.com (grey cloud).
    I can now use mail.mydomain.com:2096 and login to webmail.

    It would be nice if I could add the port to the value of the CNAME record (so I could use simply mail.mydomain.com), but Cloudflare doesn't seem to allow that (or I just don't know the format).
     
    #5 jimlongo, Aug 18, 2017
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The "mail.domain.tld" subdomain isn't supported as a proxy subdomain. However, you could setup the CNAME entry for "webmail.domain.tld" for that purpose.

    Thank you.
     
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    #6 cPanelMichael, Aug 18, 2017
  7. jimlongo

    jimlongo Well-Known Member

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    When I try to use webmail.mydomain.com I get a 500

    500 Internal Server Error
    The request was not completed. The server met an unexpected condition.

    webmail.xxxxxxx.com/ (port 80)
    Please forward this error screen to webmail.xxxxxxx.com's WebMaster.
     
    #7 jimlongo, Aug 18, 2017
    Last edited by a moderator: Aug 18, 2017
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Could you let us know what's output to /usr/local/apache/logs/error_log when this happens?

    Thank you.
     
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    #8 cPanelMichael, Aug 22, 2017
  9. jimlongo

    jimlongo Well-Known Member

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    [Tue Aug 22 12:10:41.586999 2017] [:error] [pid 22855] [client 174.89.32.192:59690] SoftException in Application.cpp:357: UID of script "/usr/local/apache/htdocs/index.html" is smaller than min_uid
    [Tue Aug 22 12:10:41.587086 2017] [core:error] [pid 22855] [client 174.89.32.192:59690] End of script output before headers: index.html
     
    #9 jimlongo, Aug 22, 2017
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    If you'd like to use "webmail" as a proxy subdomain, ensure the "Proxy Subdomains" feature is enabled under the "Domains" tab in "WHM >> Tweak Settings". If it is, then ensure the "webmail" DNS entry is an "A" record pointing to the same IP address the other proxy subdomains are setup with.

    Thank you.
     
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    #10 cPanelMichael, Aug 22, 2017
  11. jimlongo

    jimlongo Well-Known Member

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    Thanks, that works, but it's still necessary to put the port number in the URL.
    webmail.mydomain.com:2096 or else I get a certificate warning.
     
    #11 jimlongo, Aug 22, 2017
  12. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Is the AutoSSL feature enabled for this domain name? It's configured from "WHM >> Manage AutoSSL".

    Thank you.
     
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    #12 cPanelMichael, Aug 22, 2017
  13. jimlongo

    jimlongo Well-Known Member

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    All accounts are set to

    Reset to Feature List Setting
    Use setting established by the feature list “default” which is currently set to “enabled”.

    Could it be a conflict with Cloudflare's free Flexible SSL certificate?
     
    #13 jimlongo, Aug 22, 2017
  14. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    CloudFlare and AutoSSL are not compatible. Here's a link to a post explaining this:

    CloudFlare and AutoSSL Validation

    Thank you.
     
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    #14 cPanelMichael, Aug 22, 2017
  15. jimlongo

    jimlongo Well-Known Member

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    Thank you.
     
    #15 jimlongo, Aug 22, 2017
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