Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Webmail setup

Discussion in 'E-mail Discussions' started by jimlongo, Aug 16, 2017.

Tags:
  1. jimlongo

    jimlongo Well-Known Member

    Joined:
    Mar 20, 2008
    Messages:
    160
    Likes Received:
    3
    Trophy Points:
    68
    According to the documentation I should be able to access webmail at

    However when I do that and enter the email and password the page refreshes with the following (I've lessened the opacity of the bg image so you can see what's behind it).
    - Removed -
     
    #1 jimlongo, Aug 16, 2017
    Last edited by a moderator: Aug 17, 2017
  2. 24x7server

    24x7server Well-Known Member

    Joined:
    Apr 17, 2013
    Messages:
    1,447
    Likes Received:
    56
    Trophy Points:
    28
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Hi,

    From the screenshot, it appears to be related to session ID, but please go through the logs once and paste it here. The cpanel log can be found in /usr/local/cpanel/logs/error_logs
     
    #2 24x7server, Aug 17, 2017
  3. tmcstom

    tmcstom Member

    Joined:
    Dec 31, 2014
    Messages:
    11
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    #3 tmcstom, Aug 17, 2017
    cPanelMichael likes this.
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,165
    Likes Received:
    1,371
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The links in the previous post should help address this issue. Let us know if you have any additional questions.

    Thank you.
     
    #4 cPanelMichael, Aug 17, 2017
  5. jimlongo

    jimlongo Well-Known Member

    Joined:
    Mar 20, 2008
    Messages:
    160
    Likes Received:
    3
    Trophy Points:
    68
    Thanks tmcstom, I setup a CNAME record at Cloudflare so that mail points to vps.mydomain.com (grey cloud).
    I can now use mail.mydomain.com:2096 and login to webmail.

    It would be nice if I could add the port to the value of the CNAME record (so I could use simply mail.mydomain.com), but Cloudflare doesn't seem to allow that (or I just don't know the format).
     
    #5 jimlongo, Aug 18, 2017
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,165
    Likes Received:
    1,371
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The "mail.domain.tld" subdomain isn't supported as a proxy subdomain. However, you could setup the CNAME entry for "webmail.domain.tld" for that purpose.

    Thank you.
     
    #6 cPanelMichael, Aug 18, 2017
  7. jimlongo

    jimlongo Well-Known Member

    Joined:
    Mar 20, 2008
    Messages:
    160
    Likes Received:
    3
    Trophy Points:
    68
    When I try to use webmail.mydomain.com I get a 500

    500 Internal Server Error
    The request was not completed. The server met an unexpected condition.

    webmail.xxxxxxx.com/ (port 80)
    Please forward this error screen to webmail.xxxxxxx.com's WebMaster.
     
    #7 jimlongo, Aug 18, 2017
    Last edited by a moderator: Aug 18, 2017
  8. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,165
    Likes Received:
    1,371
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Could you let us know what's output to /usr/local/apache/logs/error_log when this happens?

    Thank you.
     
    #8 cPanelMichael, Aug 22, 2017
  9. jimlongo

    jimlongo Well-Known Member

    Joined:
    Mar 20, 2008
    Messages:
    160
    Likes Received:
    3
    Trophy Points:
    68
    [Tue Aug 22 12:10:41.586999 2017] [:error] [pid 22855] [client 174.89.32.192:59690] SoftException in Application.cpp:357: UID of script "/usr/local/apache/htdocs/index.html" is smaller than min_uid
    [Tue Aug 22 12:10:41.587086 2017] [core:error] [pid 22855] [client 174.89.32.192:59690] End of script output before headers: index.html
     
    #9 jimlongo, Aug 22, 2017
  10. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,165
    Likes Received:
    1,371
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    If you'd like to use "webmail" as a proxy subdomain, ensure the "Proxy Subdomains" feature is enabled under the "Domains" tab in "WHM >> Tweak Settings". If it is, then ensure the "webmail" DNS entry is an "A" record pointing to the same IP address the other proxy subdomains are setup with.

    Thank you.
     
    #10 cPanelMichael, Aug 22, 2017
  11. jimlongo

    jimlongo Well-Known Member

    Joined:
    Mar 20, 2008
    Messages:
    160
    Likes Received:
    3
    Trophy Points:
    68
    Thanks, that works, but it's still necessary to put the port number in the URL.
    webmail.mydomain.com:2096 or else I get a certificate warning.
     
    #11 jimlongo, Aug 22, 2017
  12. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,165
    Likes Received:
    1,371
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Is the AutoSSL feature enabled for this domain name? It's configured from "WHM >> Manage AutoSSL".

    Thank you.
     
    #12 cPanelMichael, Aug 22, 2017
  13. jimlongo

    jimlongo Well-Known Member

    Joined:
    Mar 20, 2008
    Messages:
    160
    Likes Received:
    3
    Trophy Points:
    68
    All accounts are set to

    Reset to Feature List Setting
    Use setting established by the feature list “default” which is currently set to “enabled”.

    Could it be a conflict with Cloudflare's free Flexible SSL certificate?
     
    #13 jimlongo, Aug 22, 2017
  14. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,165
    Likes Received:
    1,371
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    CloudFlare and AutoSSL are not compatible. Here's a link to a post explaining this:

    CloudFlare and AutoSSL Validation

    Thank you.
     
    #14 cPanelMichael, Aug 22, 2017
  15. jimlongo

    jimlongo Well-Known Member

    Joined:
    Mar 20, 2008
    Messages:
    160
    Likes Received:
    3
    Trophy Points:
    68
    Thank you.
     
    #15 jimlongo, Aug 22, 2017
(You must log in or sign up to post here.)
Loading...
Similar Threads - Webmail setup
  1. USA_Webmaster

    Disable horde webmail update when cPanel updates

    USA_Webmaster, Sep 20, 2017 at 9:23 PM, in forum: E-mail Discussions
    Replies:
    1
    Views:
    50
    cPanelMichael
    Sep 21, 2017 at 10:04 AM
  2. tui

    Change user or domain /cpanel /webmail /whm redirection

    tui, Sep 15, 2017, in forum: General Discussion
    Replies:
    5
    Views:
    102
    cPanelMichael
    Sep 19, 2017 at 1:19 PM
  3. Freggio

    Email inboxes disappeared from global webmail login

    Freggio, Sep 7, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    89
    cPanelMichael
    Sep 7, 2017
  4. wex56

    Problem with accessing webmail

    wex56, Sep 3, 2017, in forum: User Experience
    Replies:
    2
    Views:
    95
    cPanelMichael
    Sep 5, 2017
  5. frodrir

    Sin acceso la Webmail desde cPanel

    frodrir, Sep 1, 2017, in forum: Discusión en Español
    Replies:
    2
    Views:
    88
    frodrir
    Sep 1, 2017

Share This Page