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Webmail subdomain not working

Discussion in 'E-mail Discussion' started by securityinfos, Apr 9, 2014.

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  1. securityinfos

    securityinfos Registered

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    Since i have WHM 11.42.1 (build 5) version, https://webmail.domain.com gives me ssl error :
    Codice di errore: ERR_SSL_PROTOCOL_ERROR

    I tried to disable proxy subdomains and reenable but the problems persists
     
    #1 securityinfos, Apr 9, 2014
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Try domain.com/webmail instead.

    I do get the same error you do at webmail.domain.com FWIW.
     
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    #2 Infopro, Apr 9, 2014
  3. securityinfos

    securityinfos Registered

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    Domain.com/webmail works but webmail.domain.com was working before i updated to WHM 11.42.1 (build 5), very strange
     
    #3 securityinfos, Apr 9, 2014
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Please feel free to open a ticket about this. If you do, post the ticket ID here in this thread.
     
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    #4 Infopro, Apr 9, 2014
  5. koda

    koda Well-Known Member

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    SSL Webmail stopped redirecting from non-SSL url

    Something really odd is happening this morning on one of our mail server.
    Till yesterday, when we entered in the URL address: webmail.domainname.com we where correctly being redirected to https://webmail.domainname.com:2096

    But this is not the case anymore this morning.

    It gets redirected to: https://webmail.domainname.com WITHOUT the port and so gives an SSL error

    We didn't tweak any setting. I checked all the "redirect" related settings in WHM and they are identical to our other server where redirecting still occurs.
    I deleted browser cache and everything but this was not the problem.

    Any hint will be much appreciated! Thanks
     
    #5 koda, Apr 9, 2014
    Last edited: Apr 9, 2014
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Hi Koda, I've merged your thread into this one as they seem to be related.
     
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    #6 Infopro, Apr 9, 2014
  7. koda

    koda Well-Known Member

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    Thank you mate. Do I have to open a ticket or is there already any "common" solution for this issue? Thanks
     
    #7 koda, Apr 9, 2014
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    Please do open a ticket if you would. If there's an issue here due to recent updates, it can be tracked via the ticket system and escalated as needed from there.

    Thanks.
     
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    #8 Infopro, Apr 9, 2014
  9. securityinfos

    securityinfos Registered

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    Ticket id 4795359
     
    #9 securityinfos, Apr 9, 2014
  10. jerry1091

    jerry1091 Registered

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    We are seeing the exact same issue
    Ticket opened : 4807123
     
    #10 jerry1091, Apr 11, 2014
  11. justjaph

    justjaph Member

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    Hello.

    Just to shed some light here:

    The apache error_log has lots of "Invalid method in request \x16\x03\x01" related to this problem and it's tracked back to "ssl request on unencrypted port".

    Apparently Apache is listening on port 443 but unencrypted: if you telnet webmail.domain.dom 443 and do a GET / <enter><enter>, you'll have a "plain" response and that shouldn't happen with SSL:

    ~$ telnet webmail.domain.dom 443
    Trying xxx.xxx.xxx.xxx ...
    Connected to webmail.domain.dom.
    Escape character is '^]'.
    GET /
    <html><head><META HTTP-EQUIV="refresh" CONTENT="0;URL=/cgi-sys/defaultwebpage.cgi"></head><body></body></html>
    Connection closed by foreign host.

    Does this help narrowing it down ?
     
    #11 justjaph, Apr 11, 2014
  12. jerry1091

    jerry1091 Registered

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    I think our issue is more that the Rewrite is not happening correctly in apache
    This is the same for all the subdomain proxies (cpanel, whm, webmai, webdisk and autoconfig)
     
    #12 jerry1091, Apr 11, 2014
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    We have a few internal cases open regarding this issue. Please note the following entries in the change logs:

    11.42.1.7
    Fixed case 82597: CPanel proxy subdomains use the configured cPanel service cert.
    Fixed case 97245: Corrected SSL redirect behavior for subdomain proxies.

    11.42.1.1
    Fixed case 46364: Updated cpanel proxy configuration to work with SSL properly.

    Could you verify if the issue continues after upgrading to cPanel version 11.42.1.7?

    Thank you.
     
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    #13 cPanelMichael, Apr 11, 2014
  14. RockingGamer

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    SSL connection error on certain domains

    Hi There,

    Until recently i could access webmail.domain.com and access the webmail.

    But now it gives an error:

    Secure Connection Failed

    An error occurred during a connection to webmail.domain.co.uk. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long)

    I know i can visit the webmail by going to domain.com/webmail but i would like to fix the problem if possible.

    So does anyone have any ideas?

    Thanks
     
    #14 RockingGamer, Apr 15, 2014
    Last edited by a moderator: Apr 15, 2014
  15. Bramus

    Bramus Member

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    Same issue here. /https://webmail.domain.tld/ gives SSL Connection Error. Running WHM 11.42.1 (build 5)
     
    #15 Bramus, Apr 15, 2014
  16. SS-Maddy

    SS-Maddy Well-Known Member

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    May be you could try upgrading WHM to 11.42.1.7 from 5 and see whether it solves the issue. It may if these issues reported and yours are related.
     
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    #16 SS-Maddy, Apr 15, 2014
  17. John D

    John D Member

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    Hi, I've tried a /scripts/upcp --force but it is still saying i'm running 11.42.1.5 .. is this due to the mirror I am using, if so how can I change it to one that has the latest updates.

    Thank you!
     
    #17 John D, Apr 15, 2014
  18. John D

    John D Member

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    Never mind, I found it is not the RELEASE version but the EDGE version.
     
    #18 John D, Apr 15, 2014
  19. John D

    John D Member

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    I've updated to EDGE build 11.42.1.7 and after doing a "/scripts/rebuildhttpdconf" and restarting httpd, SSL is now working properly again. No more "SSL Connection Error" due to sending un-encrypted html on port 443.
     
    #19 John D, Apr 15, 2014
  20. SS-Maddy

    SS-Maddy Well-Known Member

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    Good. But dont forget to set it back to release once it is pushed to release from edge.
     
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    #20 SS-Maddy, Apr 15, 2014
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