webmail subdomain problem (npn-HTTPS)

[dandadude]

Hi Guys!

Some of my clients have been reporting this week issues with logging into webmail (authentication failure). I found out that the reason for this is that http://webmail.domain.tld redirects them to https://cpanel.maindomain.tld, thus the login is asked for cpanel and not webmail (they didn't realize that).

I told them to use https://webmail.domain.tld which redirects to proxies (not redirect) them to https://cpanel.maindomain.tld:2096

It seemt to me that some update has changed the way http://webmail.domain.tld acts, but I don't really know how to change this back so that it would at minimum redirect to https://cpanel.maindomain.tld:2096 (this is the best, because I have a wildcard certificate for *.maindomain.tld).

Can you guys help me out?

Thanks,
Daniel

 

[cPanelPeter]

Hello,

Please consider opening a support ticket using the link in my signature. One of our analysts will be happy to investigate this for you. Please post the ticket number in this thread so that we can update it accordingly.