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webmail subdomain shows website

Discussion in 'E-mail Discussions' started by benito, Apr 20, 2017.

  1. benito

    benito Well-Known Member

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    Hello! Since the last upgrade to cPanel 64 my customers can't access webmail via subdomain.

    If they type webmail.domain.com they see the website. domain.com/webmail is working ok.

    Anyone having the same issue? How can i fix this?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you have a subdomain configured for "webmail" under the account when browsing to the Subdomains option in cPanel?

    Thank you.
     
  3. benito

    benito Well-Known Member

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    Hello, no Subdomains in cPanel.

    Thanks

    I add. It happens on two servers, all accounts.
     
    #3 benito, Apr 20, 2017
    Last edited by a moderator: Apr 20, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. benito

    benito Well-Known Member

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    Done! 8396669
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, the issue was addressed after removing custom local Apache templates and restoring the default ones offered through EasyApache.

    Thank you.
     
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