Mark.pluto3

Registered
Sep 14, 2017
1
0
1
Malaysia
cPanel Access Level
Website Owner
Good day
Before I start I would like to note that I'm totally new to this field.
I purchased the domain from a webserver and a host service offered from the same website but form different company I think.

my problem is everything I try to enter the website its shows "DNS cannot be found"
I could access my cPanal through my ip address only not my domain name
I use http://xxx.xxx.xxx.xxx/cpanel to access since I cant do it through the domain name

from the email I received form webserver
Code:
The details of the order are below:
Server IP: xxx.xxx.xxx.xxx
Primary DNS: ns45.dnshost master.net
Primary IP NetAddress: xxx.xxx.xxx.xxx
Secondary DNS: ns46.dnshostmaster.net
Secondary IP NetAddress: xxx.xxx.xxx.xxx
Control Panel UserID: xxx
Control Panel Password: xxx
To log in immediately, follow this link, using your username and password: [URL]http://xxx.xxx.xxx.xxx/cpanel[/URL]
Once your domain resolves, you will be able to follow this link: [URL]http://xxx/cpanel[/URL]
FTP Hostname: xxx.com
FTP UserID: xxx
FTP Password: xxx
MAKE SURE YOU UPLOAD YOUR FILES TO PUBLIC_HTML or CGI/PL SCRIPTS TO CGI-BIN
FOLDER & DON'T DELETE ANYTHING FROM ROOT DIRECTORY!!
Click on [URL]http://filezilla-project.org/download.php[/URL] to download this program for FTP Upload and Download.
9/14/2017 Print
about:blank 2/3
Email UserID: xxx
Email Password: xxx
To access directly to your Web mail, please use this link: [URL]http://xxx/webmail[/URL]
and another email

Code:
If you are transferring the domain your self, please use the following information:
Primary NameServer : ns1.secure-webhosting.com
Primary IP NetAddress :124.150.xxx.xx
Secondary NameServer : ns2.secure-webhosting.com
Secondary IP NetAddress : 113.23.xxx.xx
** For package Budget Hosting plan purchase, please use the following information:
Windows Platform
Primary NameServer : ns47.dnshostmaster.net
Primary IP NetAddress : 124.150.xxx.xx
Secondary NameServer : ns48.dnshostmaster.net
Secondary IP NetAddress : 124.150.xxx.xx
Linux Platform
Primary NameServer : ns43.dnshostmaster.net
Primary IP NetAddress : 124.150.xxx.xx
Secondary NameServer : ns44.dnshostmaster.net
Secondary IP NetAddress : 124.150.xxx.xx
I'm a bit confused also to be noted on webserver website when I access my domain names
image.ibb.co/exdBEF/Capture.png

When i try to change the nameservers nothing happen its show a message that the names were changed successfully but nothing really changes it revert back to the origin nameserver

I would like to include DNS zone setting too for ref
image.ibb.co/f7PU1v/screencapture_nsv43_dnshostmaster_net_2083_cpsess7258726394_frontend_paper_lantern_zone_editor_index_html_1505366468822.png
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
When i try to change the nameservers nothing happen its show a message that the names were changed successfully but nothing really changes it revert back to the origin nameserver
Hello,

I recommend reporting this issue to the domain registrar where you purchased the domain name so they can take a closer look to see why your name servers are not updated. This is likely what's preventing your website from opening.

Thank you.