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Website DNS cannot be found

Discussion in 'Bind / DNS / Nameserver Issues' started by Mark.pluto3, Sep 14, 2017.

  1. Mark.pluto3

    Mark.pluto3 Registered

    Joined:
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    Good day
    Before I start I would like to note that I'm totally new to this field.
    I purchased the domain from a webserver and a host service offered from the same website but form different company I think.

    my problem is everything I try to enter the website its shows "DNS cannot be found"
    I could access my cPanal through my ip address only not my domain name
    I use http://xxx.xxx.xxx.xxx/cpanel to access since I cant do it through the domain name

    from the email I received form webserver
    Code:
    The details of the order are below:
    Server IP: xxx.xxx.xxx.xxx
    Primary DNS: ns45.dnshost master.net
    Primary IP NetAddress: xxx.xxx.xxx.xxx
    Secondary DNS: ns46.dnshostmaster.net
    Secondary IP NetAddress: xxx.xxx.xxx.xxx
    Control Panel UserID: xxx
    Control Panel Password: xxx
    To log in immediately, follow this link, using your username and password: [URL]http://xxx.xxx.xxx.xxx/cpanel[/URL]
    Once your domain resolves, you will be able to follow this link: [URL]http://xxx/cpanel[/URL]
    FTP Hostname: xxx.com
    FTP UserID: xxx
    FTP Password: xxx
    MAKE SURE YOU UPLOAD YOUR FILES TO PUBLIC_HTML or CGI/PL SCRIPTS TO CGI-BIN
    FOLDER & DON'T DELETE ANYTHING FROM ROOT DIRECTORY!!
    Click on [URL]http://filezilla-project.org/download.php[/URL] to download this program for FTP Upload and Download.
    9/14/2017 Print
    about:blank 2/3
    Email UserID: xxx
    Email Password: xxx
    To access directly to your Web mail, please use this link: [URL]http://xxx/webmail[/URL]
    
    and another email

    Code:
    If you are transferring the domain your self, please use the following information:
    Primary NameServer : ns1.secure-webhosting.com
    Primary IP NetAddress :124.150.xxx.xx
    Secondary NameServer : ns2.secure-webhosting.com
    Secondary IP NetAddress : 113.23.xxx.xx
    ** For package Budget Hosting plan purchase, please use the following information:
    Windows Platform
    Primary NameServer : ns47.dnshostmaster.net
    Primary IP NetAddress : 124.150.xxx.xx
    Secondary NameServer : ns48.dnshostmaster.net
    Secondary IP NetAddress : 124.150.xxx.xx
    Linux Platform
    Primary NameServer : ns43.dnshostmaster.net
    Primary IP NetAddress : 124.150.xxx.xx
    Secondary NameServer : ns44.dnshostmaster.net
    Secondary IP NetAddress : 124.150.xxx.xx
    
    
    I'm a bit confused also to be noted on webserver website when I access my domain names
    image.ibb.co/exdBEF/Capture.png

    When i try to change the nameservers nothing happen its show a message that the names were changed successfully but nothing really changes it revert back to the origin nameserver

    I would like to include DNS zone setting too for ref
    image.ibb.co/f7PU1v/screencapture_nsv43_dnshostmaster_net_2083_cpsess7258726394_frontend_paper_lantern_zone_editor_index_html_1505366468822.png
     
    #1 Mark.pluto3, Sep 14, 2017
    Last edited by a moderator: Sep 14, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    I recommend reporting this issue to the domain registrar where you purchased the domain name so they can take a closer look to see why your name servers are not updated. This is likely what's preventing your website from opening.

    Thank you.
     
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