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Website keeps redirecting to suspended page

Discussion in 'Bind / DNS / Nameserver Issues' started by iso99, Sep 6, 2017.

  1. iso99

    iso99 Well-Known Member

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    One of my websites keep on redirecting to the suspended page..

    I did all of the following:
    * Clear browser history and cookies
    * Flush DNS
    * Suspend and unsuspend
    * Checked .htaccess
    * Checked account_suspensions.conf
    * Checked cpanel/users/ file
    * Checked DNS via dig
    * Checked DNS servers

    Still keeps on redirecting from time to time.

    What did I miss?

    Now doing:
    * Apache restart
    * DNS servers syncing and restart (TO DO)


    UPDATE: APACHE RESTART Fixed it.
     
    #1 iso99, Sep 6, 2017
    Last edited: Sep 7, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I'm glad to see the issue is now solved. Do you use any CDN services such as CloudFlare that could be leading to the cached suspension page in a browser?

    Thank you.
     
  3. iso99

    iso99 Well-Known Member

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    No CDN services and I'm also unsure what somehow caused this.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    It's possible the issue related to a blank entry in the /etc/apache2/conf.d/includes/account_suspensions.conf file. Removing and regenerating this file should solve the issue:

    Code:
    mv /etc/apache2/conf.d/includes/account_suspensions.conf /etc/apache2/conf.d/includes/account_suspensions.conf.backup1
    /usr/local/cpanel/scripts/generate_account_suspension_include --update

    Thank you.
     
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