Website keeps redirecting to suspended page

[iso99]

One of my websites keep on redirecting to the suspended page..

I did all of the following:
* Clear browser history and cookies
* Flush DNS
* Suspend and unsuspend
* Checked .htaccess
* Checked account_suspensions.conf
* Checked cpanel/users/ file
* Checked DNS via dig
* Checked DNS servers

Still keeps on redirecting from time to time.

What did I miss?

Now doing:
* Apache restart
* DNS servers syncing and restart (TO DO)


UPDATE: APACHE RESTART Fixed it.

 

[cPanelMichael]

Hello,

I'm glad to see the issue is now solved. Do you use any CDN services such as CloudFlare that could be leading to the cached suspension page in a browser?

Thank you.

 

[iso99]

No CDN services and I'm also unsure what somehow caused this.

 

[cPanelMichael]

Hello,

It's possible the issue related to a blank entry in the /etc/apache2/conf.d/includes/account_suspensions.conf file. Removing and regenerating this file should solve the issue:

mv /etc/apache2/conf.d/includes/account_suspensions.conf /etc/apache2/conf.d/includes/account_suspensions.conf.backup1
/usr/local/cpanel/scripts/generate_account_suspension_include --update

Thank you.