Website keeps redirecting to suspended page

iso99

Well-Known Member
Jan 5, 2011
112
7
68
cPanel Access Level
Root Administrator
One of my websites keep on redirecting to the suspended page..

I did all of the following:
* Clear browser history and cookies
* Flush DNS
* Suspend and unsuspend
* Checked .htaccess
* Checked account_suspensions.conf
* Checked cpanel/users/ file
* Checked DNS via dig
* Checked DNS servers

Still keeps on redirecting from time to time.

What did I miss?

Now doing:
* Apache restart
* DNS servers syncing and restart (TO DO)


UPDATE: APACHE RESTART Fixed it.
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Hello,

I'm glad to see the issue is now solved. Do you use any CDN services such as CloudFlare that could be leading to the cached suspension page in a browser?

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,912
2,241
363
Hello,

It's possible the issue related to a blank entry in the /etc/apache2/conf.d/includes/account_suspensions.conf file. Removing and regenerating this file should solve the issue:

Code:
mv /etc/apache2/conf.d/includes/account_suspensions.conf /etc/apache2/conf.d/includes/account_suspensions.conf.backup1
/usr/local/cpanel/scripts/generate_account_suspension_include --update

Thank you.