Website restore error - insufficient space

glmanager

Member
Jun 14, 2022
14
0
1
Chatswood
cPanel Access Level
Reseller Owner
Hi guys,

I'm trying to restore a website but getting the error below:

Could not restore account “wpsite”: Insufficient disk space is available. “/mnt/backup/weekly/2022-06-19/accounts” on host “cpanel3.cpanel.com” has 12.46 GB free and requires at least 14.72 GB free, which includes space for temporary files.

/mnt/backup is a shared folder on the NAS storage.
I deleted almost evrything except wpsite account in backup/weekly/2022-06-19/accounts but I'm still getting the same error despite about 20 GB was freed up.
Could you please help me to understand what space cPanel is asking for.
 

Babene7

Active Member
Apr 13, 2017
41
9
58
Earth
cPanel Access Level
Root Administrator
Hello,

Are you sure you have enough free space in that partition? Please check the available space with this command:

Code:
df -ah /mnt/backup
 

glmanager

Member
Jun 14, 2022
14
0
1
Chatswood
cPanel Access Level
Reseller Owner
Hi guys,

Posting the output of df and df -ah /mnt/backup commands.
There is plenty of space there.

@cPanelWilliam,
The issue on the link you provided looks similar to mine.
Could you please advise where I can copy the backup file to.
Also, I suppose if i move it I will not see it in cPanel WHM Home / Backup / Backup Restoration.

linux.jpg

Can i also ask why the error says /mnt/backup/weekly/2022-06-19/accounts” on host “cpanel3.cpanel.com” has 12.46 GB free and requires at least 14.72 GB free if more than 1TB is available?
 
Last edited:

cPanelWilliam

Administrator
Staff member
Mar 13, 2018
152
21
93
Houston
cPanel Access Level
Root Administrator
Hi,

Could you please advise where I can copy the backup file to.
Also, I suppose if i move it I will not see it in cPanel WHM Home / Backup / Backup Restoration.
Based on the screenshot, the home directory may have almost enough room for the backup, but you may need to clear out additional space.

You can copy the backup to one of the following locations listed in the below document, then restore it using the Transfer or Restore a cPanel Account interface:

https://docs.cpanel.net/whm/transfers/transfer-or-restore-a-cpanel-account/

Can i also ask why the error says /mnt/backup/weekly/2022-06-19/accounts” on host “cpanel3.cpanel.com” has 12.46 GB free and requires at least 14.72 GB free if more than 1TB is available?
The error occurs because the system is reading the disk space that is free on the root partition which appears to be about 12GB. This is happening because NFS filesystems are not supported with cPanel and can have unexpected results.
 

cPanelWilliam

Administrator
Staff member
Mar 13, 2018
152
21
93
Houston
cPanel Access Level
Root Administrator
Hi,

I recently added extra 10GB to the VM where cPanel is running.
Can I add those additional 10GB to /drive?
I would recommend consulting with your hosting provider or system administrator to determine the exact steps to accomplish this. Since this task would be performed outside of the cPanel/WHM interface, our expertise with this would be limited.