Website reverting to wordpress install page

fellraleighSW

Registered
Nov 12, 2020
3
0
1
Raleigh, NC
cPanel Access Level
Website Owner
Thank you for responding. The support ticket seems to be the only way to contact the hosting currently. Is there some other way to do that? I've tried twitter, but they pointed me here.
 

ZenHostingTravis

Well-Known Member
PartnerNOC
May 22, 2020
178
57
28
Australia
cPanel Access Level
Root Administrator
You're contacting the vendor of the control panel for support but depending on the hosting account you have, the hosting provider may be able to provide you with support directly.

Are you using shared hosting, an unmanaged or managed VPS or something else?
 

cPanelJohn

Moderator
Staff member
Sep 29, 2020
12
2
78
Hawaii
cPanel Access Level
Root Administrator
Hello,

In order to obtain the Support Access ID, you must have root access to the server. If you have root access to the server, you can find instructions on how to find your Support Access ID here:

How To Open A Support Ticket -- Support Request Requirements

However, if you do not have root access, it may be best to reach out to your hosting provider for more information on the reported issue.
 
Thread starter Similar threads Forum Replies Date
T Miscellaneous 4
A Miscellaneous 4