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Website stats not working after rebuild

Discussion in 'General Discussion' started by Dweezel, Nov 7, 2007.

  1. Dweezel

    Dweezel Member

    Sep 26, 2007
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    Hi. I have what my hosting company calls a 'miniserver'. It's running apache, php, mysql and is administered with WHM/Cpanel. Last week I had to rebuild apache as I needed the gd library for a site I was transfering over to this server. I rebuilt it with gd using the WHM and had no initial problems. I did a few checks of some sites on the server and found that a contact form on one of the sites wasn't working. Using the search feature on this forum, I found a thread that suggested I disable suexec, which I did and the problem was instantly solved.

    However, I've just checked the stats for each of the sites I'm hosting and all of them (both webalizer and analog) end on October 27th which is the day I did the rebuild. Does anyone have any ideas about what I may need to do to get it working? I'm hoping it will be as easy as disabling suexec was in solving my previous problem,and also hoping it's not disabling suexec that's causing it.

    I've had a look around in WHM and have found some information that is probably relevant:

    Server Configuration > Statistics Software Configuration :
    In this section of whm both webalizer and analog are shown as 'allowed' and 'enabled by default'. There is a warning at the top of the page which reads as follows :

    I find it hard to believe what this message is telling me. The stats are set to generate once every 24 hours and the bandwith stats every 6 hours (default settings). Surely getting stats generated once a day shouldn't be beyond the servers capabilities.

    Server Configuration > Tweak Settings:
    Number of days between processing log files and bandwidth usage (default 1, decimal values are ok): 1

    Delete each domain's access logs after stats run : Checked

    The load average above the number of cpus at which logs file processing should be suspended (default 0): 0

    Do not include password in the raw log download link in cPanel (via ftp). : unchecked

    Do not reset /usr/local/apache/domlogs/ftpxferlog after it has been separated into each domain name's ftp log : unchecked

    Keep log files at the end of the month (default is off as you can run out of disk space quickly) : unchecked

    Keep Stats Log (/usr/local/cpanel/logs/stats_log) between cPanel restarts (default is off) : unchecked

    Chmod value for raw apache log files (0640 is the default): This is empty

    When viewing bandwidth usage in WHM, always display in Megabytes first. unchecked

    Exim Stats Daemon (required for smtp bandwidth logging; must also be modified in the service manager as well : checked

    Stats Log Level (default is 1, larger numbers indicate more debug information in /usr/local/cpanel/logs/stats_log) [0...10]: 1

    Any help on this greatly appreciated.


  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
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    Root Administrator
    If you are on a VPS, it is possible you are not being allocated sufficient use of the server's resources to complete this background process within 24 hours. In such a situation, typically hosting providers would resolve this issue by only allowing 1 stats program (thus minimizing the amount of resources required for stats processing).

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